Because the mods aren't playing ESO. They have no clue about the game. This is why I insist to have player moderators. This way they could actually help with game issues and questions too.

What I love is when some Zeni mods run around and just delete comments that provide criticism against ESO/Zeni. There's been at least a one or two times for me alone when I've made comments that were on topic and clean (as in no cursing and stuff like that) and it still got deleted.

Oh by the way, this thread is probably gonna get locked since Zeni doesn't like it when we talk about their moderators here.

The moderators here don't have the insight into the game that let's say Gina has. They are paid to moderator the forum and make sure people follow t&c and the rules. Nothing else. I don't expect them to know what's going on.

Stovahkiin wrote: »

What I love is when some Zeni mods run around and just delete comments that provide criticism against ESO/Zeni. There's been at least a one or two times for me alone when I've made comments that were on topic and clean (as in no cursing and stuff like that) and it still got deleted.

Oh by the way, this thread is probably gonna get locked since Zeni doesn't like it when we talk about their moderators here.

I have no quarrels with then closing pointless crap. But I get the feeling that the moderation on this forum is outsourced to some far non eso reaching part of the earth and therefore indicates why they are so out of touch with the community.

Same can be said for the two community "managers" last comment was "stand by" like yesterday. Stand by in the real world doesn't mean days for just an update. Imagine that during the cold war with a US and USSR nuclear sub approaching each other with 0 comms. *** me would that be a tense week. So out of touch. I get that's an OTT example there but seriously just typing we will get back to you soon tm / few days is far better. Not leaving us hanging on.

jircris11 wrote: »

Most of the ones i have seen closed where worded very poorly, be it threats or simply complaint threads with no feedback on what could be done to remedy the situation. OR are in the wrong section. I have been a form mod for blizzard and honestly its a pain in the butt because of the fact there are 10 of you at most vs 3-10million players.

Then explain that and the process, Video game developers seem to think they are as invincible as car dealers atm. If they simply communicate better with their audience then it'll go a long way.

I have no clue how they run things there, but if they perhaps stopped treating a fanbase that is supposedly 18+ as a PG rated or whatever and try us, we can understand and show some compassion for the challenges they face.

But right now the only words we get from them are.

Stand By.
Less than Ideal.
For sale in Clown Store pls insert more gold here.
"official discussion thread for..." Which ironically they NEVER actually respond to.
NO ETA
You Don't need to be here.
We hot fixed the only way you can feasibly play Vmol on console so access denied
We're looking into this now.
Can you tell us what the issue is?

So you see here from a small selection of the "community managers" favorite phrases here...nothing at ZOS seems to be proactive and they work purely re-actively or to try and fleece money from us. PTS Feedback was a farce.

Not asking for a reach around here but at least reach out to your lifeblood once in a while.

When this does eventually die and the fan base fades away they'll have to search for new jobs....attached to that CV is the credits of the game...the legacy of the game will be what decides if that developer / tester etc gets the job.

Which again the bitter irony of it all is..check how to get a job at ZOS...you have to have worked on at least a few SUCCESSFUL video games and be in the credits...If I was hiring I would only take some of the Graphics team and Brad Derrick (hero) To me it seems they are just in this for the short haul and NOT to build the long thriving product we were all promised years ago in their "plan". my 2 cents anyway, I just work for an IT developer / systems integration / Digital Technologist that employs 10's of thousands of people. I have no clue how a small time firm thinks.

Moderators are not designers, the ones locking threads have no answers for you.

Jessica and Gina also only have answers they're given, this is why more developers should have forums accounts and chime in.

https://forums.elderscrollsonline.com/en/discussion/comment/4160218#Comment_4160218

Imagine responding to 50000 questions and each one will only take you one second - 14 hours! Now my work day has 8 hours and obviously I would be unable to respond that fast.

I for example find the communication with the ESO live format a lot more personal than any text I could read here.

Rouven wrote: »

https://forums.elderscrollsonline.com/en/discussion/comment/4160218#Comment_4160218

Imagine responding to 50000 questions and each one will only take you one second - 14 hours! Now my work day has 8 hours and obviously I would be unable to respond that fast.

I for example find the communication with the ESO live format a lot more personal than any text I could read here.

That's great, however consider these factors.

Do they communicate the full agenda for the program? No they certainly don't, so why is it reasonable to expect 2/3rds of the market to watch just to get an update on a broken part of the product, as an example is that reasonable.

What about our Italian, French, German, Russian, Spanish etc friends? Do you think it's reasonable to expect them to have to understand English just to get an update, you can't google translate live video. Again majorly out of touch.

DRXHarbinger wrote: »

Turelus wrote: »

Moderators are not designers, the ones locking threads have no answers for you.

Jessica and Gina also only have answers they're given, this is why more developers should have forums accounts and chime in.

That's not the question, in the past and rarely mod's have chimed in to forward stuff on, like tickets for issues, bots, answers from devs. I guess it is a question for both the "community team" and the mods. same applies to both.

Hence the NDA and censorship comment, only logical response being they are told not to say anything that can "incriminate" them and worsen the matter (in reference to ignoring vmol on console) which is by far the most stupid approach.

to elaborate, ZOS communicate this forum to be a valid place to raise complaints, questions and concerns right? Currently my open case with the ASA in the UK is pending their communication to ZOS and they have 14 days from the dated letter (just over a week ago) to reply back to me and close the complaint or respond to them. So far both of us have had silence, if this particular case is ignored and isn't fixed to the described experience zos is promising at point of sale / interest it will go quite badly for them and it will be all their fault. to give you an example of how the fine will work. it will be X number of complaints (zos says use the forum and tickets etc so go figure how many they have had) X instances where they have charged people for a faulty product (so ESO plus subs screw them here) and then factored with the severity on the breech (well it's certainly not working to the experience as described) and how well they co-operate (they obviously don't know the meaning)
I have no idea what the outcome could possibly be but I'd say it's exponentially more than hiring a team to grind out a fix for less than the 100 days it's been busted for.

6th of June will be an interesting day.

What exactly is you ASA case, as I am pretty sure ZOS has its butt covered if you've logged in and accepted the ToS (which you have).

People tried to have the ASA clamp down on No Man's Sky and the only way that could have worked was if the adverts on Steam promised something the game didn't offer, that game also didn't have (to my knowledge) a ToS which clearly states if something isn't working correctly they're not liable for legal action.

6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

Doctordarkspawn wrote: »

DRXHarbinger wrote: »

Turelus wrote: »

DRXHarbinger wrote: »

Turelus wrote: »

Moderators are not designers, the ones locking threads have no answers for you.

Jessica and Gina also only have answers they're given, this is why more developers should have forums accounts and chime in.

That's not the question, in the past and rarely mod's have chimed in to forward stuff on, like tickets for issues, bots, answers from devs. I guess it is a question for both the "community team" and the mods. same applies to both.

Hence the NDA and censorship comment, only logical response being they are told not to say anything that can "incriminate" them and worsen the matter (in reference to ignoring vmol on console) which is by far the most stupid approach.

to elaborate, ZOS communicate this forum to be a valid place to raise complaints, questions and concerns right? Currently my open case with the ASA in the UK is pending their communication to ZOS and they have 14 days from the dated letter (just over a week ago) to reply back to me and close the complaint or respond to them. So far both of us have had silence, if this particular case is ignored and isn't fixed to the described experience zos is promising at point of sale / interest it will go quite badly for them and it will be all their fault. to give you an example of how the fine will work. it will be X number of complaints (zos says use the forum and tickets etc so go figure how many they have had) X instances where they have charged people for a faulty product (so ESO plus subs screw them here) and then factored with the severity on the breech (well it's certainly not working to the experience as described) and how well they co-operate (they obviously don't know the meaning)
I have no idea what the outcome could possibly be but I'd say it's exponentially more than hiring a team to grind out a fix for less than the 100 days it's been busted for.

6th of June will be an interesting day.

What exactly is you ASA case, as I am pretty sure ZOS has its butt covered if you've logged in and accepted the ToS (which you have).

People tried to have the ASA clamp down on No Man's Sky and the only way that could have worked was if the adverts on Steam promised something the game didn't offer, that game also didn't have (to my knowledge) a ToS which clearly states if something isn't working correctly they're not liable for legal action.

6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

Cba to get drawn into an argument with you but you cannot legally waiver regardless if it's terms of service a product working as described. Not in the EU anyway. Same as those risk disclaimers we all sign for hazardous activities. You cannot waive liability for injury illness or death under the unfair contracts act. You can put whatever you please in these worthless terms it doesn't make them regocnised by law.

So, you've essentially been forced to file a claim by law.

Well that's nuts.

Sometimes you have to, plus I'm doing a law degree at the moment so good practice to start somewhere. My tutor has been quite helpful, I wouldn't be doing this if he hadn't of said it's perfectly viable to bring about an action towards them.

drakhan2002_ESO wrote: »

These mods are so fascist I once was told not to call a person "ignorant"...because they thought I was calling the person "stupid". I was not. Ignorant is not the same thing as stupid. Ignorant simply means a "state of not knowing". Stupid means you have less than average intelligence.

I guess the mods are ignorant of the word ignorant...sigh...

But I guess that's what happens when they hire interns and entry level employees to moderate the game forums.

I know, again the ignorance of zos is real, you could say the ignorance is beyond stupid?

Avran_Sylt wrote: »

Lemme tell you, they do read most of the posts, however it's usually all backlogged, and the hot-topic posts generally get more attention.'

Less that they post the less responses they get from players/less work they have to do. Also, I'd assume that the group that handles moderating on the forums is generally less involved with the development process and thus is less likely to comment on game changes, as they'd have to take time to ignore the ever growing list of threads/comments in order to find info on that one issue which will likely cause a burst of activity that will further bog them down.

This is of course under the assumption that this department is relatively small.

I'd suggest the mods are literally not involved in any development at all. Even Gina and Jessica.

Notice they receive developer input on what patch notes, announcements and updates to post so they are nothing more than informed editors.

I think people have little to no clue on who does what for ZeniMax.

Wow, the aggressiveness. No wonder there is moderation happening. Btw discussing moderation is against the forum rules afaik. Maybe keep it on the communication aspect if your idea really is to discuss something.