Is he talking about training scrolls he has not used yet? Sure if you've used them, then they have been 'consumed', but if you haven't used them I would agree that you should be able to transfer them to another character on your account. I don't think you can currently do that. Correct me if I'm mistaken.
Dear ZOS, please refund all the crown store costumes, mounts, crates, etc. that I bought and got tired of and thus no longer use.
Also any ESO+ months from the past, as that time is now permanently gone and can no longer be accessed, until we get a time machine, but that may not be in our lifetime, let alone in our budget, so I think it's your duty to refund all of it. Maybe also my Morrowind pre-order, because that's in the future, and can not be accessed yet.