Feedback new console player (PS4)

Flamedrowner · May 2017

Hello,

there seems to be a "/feedback" - functionality, which is not available for console players. Therefore I was asked by support to leave my feedback here in the forum.

This is a little confusing since my feedback is extremely negative. So I'd like to ask if the community rules don't apply to me in this case?

Presumably I'd violate the following:

General harsh criticism concerning support (no naming)
Protests, Demands and Threats
Quitting Threads

I thought the right adress for a possible mutual solution would be support, but from my perspective I feel treated disrespectfully to such an extend, that I already declared to fight the company an its product(s) as best as I can.
I already told this to them, but nevertheless they asked me to leave my feedback here.

The_Lex · May 2017

Flamedrowner wrote: »

Hello,

there seems to be a "/feedback" - functionality, which is not available for console players. Therefore I was asked by support to leave my feedback here in the forum.

This is a little confusing since my feedback is extremely negative. So I'd like to ask if the community rules don't apply to me in this case?

Presumably I'd violate the following:

General harsh criticism concerning support (no naming)
Protests, Demands and Threats
Quitting Threads

I thought the right adress for a possible mutual solution would be support, but from my perspective I feel treated disrespectfully to such an extend, that I already declared to fight the company an its product(s) as best as I can.
I already told this to them, but nevertheless they asked me to leave my feedback here.

I think you got trolled by support. Was it Chet? That sly dog.

Flamedrowner · May 2017

No naming. I exchanged 22 messages with 4 different people.
I wasn't aware that support may troll, that could explain something, but of course wouldn't make the situation better.

Flamedrowner · May 2017

The thread is still available, so here is a short version of the background - (Just in case, pls pardon me , I'm not a native speaker.)

I used the rebuy-option of the dealer to make room in my inventory under the false assumption that this was time-dependent. (Rebuy-option not available after a certain "short" time.)

Due to this false assumption I lost (valuable) items that I farmed for about 100 hours. Approx. gold value when aquiring via guild-dealer more than 2 mio.

All it would have taken is warning message like "If you sell one more item to the dealer, you will lose the rebuy-option of the oldest sold item."

But instead, I was frequently told (on PS4) that the dealer has a rebuy-option - especially when selling blue stolen goods to the receiver...

So the way that game mechanism - with its messages/missing messages- currently works, is that of a trap, wether unintended or intended.

Support wasn't willing nor allegedly able to help. They even explained the rebuy-mechanism to me in the wrong way that led to my losses.
After I found out and told them about it, I was given a symbolic compensation, which was in no way satisfying and enabling me to take the risk of a long-lasting "customer"-relationship.

Additionally I felt like being trolled, because answers in 22 exchanged messages with 4 staff members were repetitive and sounded like only the headline of the ticked had been scanned.

Although I told them that they created themselves an enemy meanwhile, I was asked to give my feedback.
Maybe it helps others to draw their conclusions.

Takes-No-Prisoner · May 2017

Flamedrowner wrote: »

I used the rebuy-option of the dealer to make room in my inventory

I am trying to understand this right, but what I am reading you were trying to make inventory space by selling items, then re-buying them from a NPC Merchant?

If so, yes, I believe the max item limit is around ~12 rebuys of the last items you sold to that NPC.

ESO has a banker inventory, have you visited a banker to drop off excess items yet?

Flamedrowner · May 2017

Banker inventory already was exhausted. I played without Plus, but with 12 chars (2+ of them banking chars).
Was in a hurry because luxury dealer was about to leave and I was happy as a beginner to make it to coldhaven at all.

Waffennacht · May 2017

Takes-No-Prisoner wrote: »

Flamedrowner wrote: »

I used the rebuy-option of the dealer to make room in my inventory

I am trying to understand this right, but what I am reading you were trying to make inventory space by selling items, then re-buying them from a NPC Merchant?

If so, yes, I believe the max item limit is around ~12 rebuys of the last items you sold to that NPC.

ESO has a banker inventory, have you visited a banker to drop off excess items yet?

Yes, and he is upset his oldest items got destroyed.... Just like in every game ever...

And now he is upset...

Flamedrowner · May 2017

Every game ever? Sorry, I don't knew about that.
And obviously not even ESO-Support.
And I wouldn't be upset about a loss of 1 or 2 days farming.

Eshelmen · May 2017

Let's look on the bright side of things here, you'll probably never do that again, right?

You can try submitting another ticket and maybe get a more compassionate representative. Zeni has personally sent me back items that I sold by mistake. Like tempering alloys. I could have sworn it was a trait gem, lol. But now they've completely fixed the UI with items and it's so much easier to handle things now.

However,

It happens to the best of us. It's pretty typical for MMOs to not typically state their limits of rebuy and resell on personal items on each and every vendor. Lesson learned here? Take your time when you're getting rid of stuff. The sooner you understand how important it is to do so, the less likely you'll hit this situation again.

Flamedrowner · May 2017

Please read: I submitted a ticket and exchanged 22 messages with 4 staff members.
And they weren't willing to send me back my items.

Takes-No-Prisoner · May 2017

What items where lost?

Eshelmen · May 2017

I did read that you've submitted a ticket. But please reread what I said.

Submitting another ticket opens up an entirely new case. You can have fifty different reps talking to you right now, but it's still the same case. You can get lucky by opening up a new case and start all over. Heck, as soon as you get the same response, drill em with another case to handle.

Flamedrowner · May 2017

All seven kinds of valuable crafting items for low levels (sorry, it takes too long for me to look for translations now - regulus etc.) Some alread in 3-digit numbers. Same with runes and alchemy ingredients (about 2/3 of them), some violet paintings. (Approx. effort 100 h farming as mentioned.)

Flamedrowner · May 2017

Eshelmen wrote: »

I did read that you've submitted a ticket. But please reread what I said.

Submitting another ticket opens up an entirely new case. You can have fifty different reps talking to you right now, but it's still the same case. You can get lucky by opening up a new case and start all over. Heck, as soon as you get the same response, drill em with another case to handle.

Sounds really weird to me, because it proves to me that they're - how to say it - unprofessional?

Eshelmen · May 2017

To be honest, let's take a look at this from a different perspective.

Essentially, you sold items to the vendor primarily as a storage exploit. Which is not the same intent as actually selling the items, made a mistake and are asking for a refund. I believe this may be a violation as it's close to being malicious intent.

If I could give the vendors items to hold on to, then essentially I wouldn't ever have purchased bag upgrades or bank slots(at least not maxing them out), nor would anyone else for that matter. At the very least, it would devalue the reason to upgrade.

That's probably why they aren't refunding you the items. You used the sell option as a storage exploit, and probably told them that. Why would Zeni consider refunding you back now? That's the only reason I could see them giving you constant rebuttals.

And it makes sense. You purposely misused the vendors for your own gains, and failed to do so.

Karma.

Good for you Zeni.

#upgradetoplus #worthit

Flamedrowner · May 2017

They didn't explain this perspective to me.
And of course I'd accept a (partial) punishment.
But this "exploit" as you call it was intended to be used for a very short time with almost no risk, because before items were available for rebuy for several days.
And ESO support confirmed my (wrong) assumptions.
And please consider what I wrote:

"All it would have taken is warning message like "If you sell one more item to the dealer, you will lose the rebuy-option of the oldest sold item."

But instead, I was frequently told (on PS4) that the dealer has a rebuy-option - especially when selling blue stolen goods to the receiver...

So the way that game mechanism - with its messages/missing messages- currently works, is that of a trap, wether unintended or intended."

If leading customers into a trap is ok - well I can only hope that Karma strikes back.

Flamedrowner · May 2017

As for Plus: I bought some gold edition and didn't want to pay double for DLC.
And I didn't expect the game to be close to unplayable without Plus, if you have the slightest interest in crafting.

Cadbury · May 2017

I don't think I'd ever mistake the buyback from vendor option as a pseudo-bank. I've played a few MMOs that had something similar to this over the years and it's never worked that way.

I've accidentally deleted things I shouldn't have over the years, but that was my fault.

Flamedrowner · May 2017

This was my first (and probably last) MMO. Sorry for being a newbie.

Rosveen · May 2017

The purpose of the buy back function is generally to protect you from misclicks and such. It isn't meant to be used as temporary storage, that's what the bank is for. I've never heard of anyone having this problem before, it seems to me that not selling valuable items to a vendor is just common sense. While this situation is very unfortunate, I think it's mainly user error. Hardly a reason to quit the game. Still, it would be nice of support to restore your items anyway, seeing as you're a new player and not very familiar with how the game works.

KingYogi415 · May 2017

Buying any dlc's are pointless because the game is unplayable without crafting bags.

This is not game feedback, it's just you complaining about not understanding the function of simple mechanics.

Your "hundreds" of hours of mats could be bought cheaply and quickly if you figure out how to earn gold effectively.

Support is not paid to fix human errors. Don't think of them as a safety net. Don't think you can do whatever like deleting characters then cry to support you want them back. It won't happen.

Gl and cheers!

KingYogi415 · May 2017

Also most people have 4-6 mules characters for storing all their gear and mats. You would never run out of space.

It's what every player in the first 2 years of this game had to do.

AlnilamE · May 2017

Flamedrowner wrote: »

And please consider what I wrote:

"All it would have taken is warning message like "If you sell one more item to the dealer, you will lose the rebuy-option of the oldest sold item."

But instead, I was frequently told (on PS4) that the dealer has a rebuy-option - especially when selling blue stolen goods to the receiver...

And get another annoying message every time you want to vendor your stuff? Because once you hit that limit once, you'd get the message every time you vendor an additional item.

Flamedrowner wrote: »

As for Plus: I bought some gold edition and didn't want to pay double for DLC.
And I didn't expect the game to be close to unplayable without Plus, if you have the slightest interest in crafting.

KingYogi415 wrote: »

Buying any dlc's are pointless because the game is unplayable without crafting bags.

You know, I love the crafting bag, and I think it should be available to all players for free, but somehow we managed to play the game for over 2 years without it. So saying the game is "unplayable" is a falsehood.

geonsocal · May 2017

quote-what-is-the-price-of-experience-do-men-buy-it-for-a-song-or-wisdom-for-a-dance-in-the-william-blake-2-89-13.jpg

thankfully the knowledge you have now simply cost a few cool pixels...don't let it become a defining point in the game for you...make it a point to enjoy yourself...happiness is almost always the best revenge...

geonsocal · May 2017

@Flamedrowner ...

just had a thought - did this occur right after the recent maintenance update?

it's been awhile - but, I've noticed a couple of times in the past that right after "updates" the merchants "buy back" items have vanished...

Flamedrowner · May 2017

Rosveen wrote: »

The purpose of the buy back function is generally to protect you from misclicks and such. It isn't meant to be used as temporary storage, that's what the bank is for. I've never heard of anyone having this problem before, it seems to me that not selling valuable items to a vendor is just common sense. While this situation is very unfortunate, I think it's mainly user error. Hardly a reason to quit the game. Still, it would be nice of support to restore your items anyway, seeing as you're a new player and not very familiar with how the game works.

If mainly my fault or not, I don't feel like being the only one responsible.
For me, the loss is far too high to continue without a kind of customer-friendly decision.
Thanks for supporting a kind of compensation - seems to be something rare here.
And I would be satisfied with a more than just symbolic compensation - doesn't have to be full.

KingYogi415 wrote: »

Buying any dlc's are pointless because the game is unplayable without crafting bags.

This is not game feedback, it's just you complaining about not understanding the function of simple mechanics.

Your "hundreds" of hours of mats could be bought cheaply and quickly if you figure out how to earn gold effectively.

Support is not paid to fix human errors. Don't think of them as a safety net. Don't think you can do whatever like deleting characters then cry to support you want them back. It won't happen.

Gl and cheers!

I was asked by support to leave my feedback here. They called it "feedback". Sorry.

I think the functionality is not that simple if you don't know it (also because of cross character functionality). And even ESO-support misunderstood the functionality (time-dependent) the way I did.

I planned to focus on gold farming later on. This was my first experience with support, and it didn't encourage me to risk a long-term partnership.

As for deleted characters, pls compare:
https://help.elderscrollsonline.com/app/answers/detail/a_id/2425/kw/deleted character

AlnilamE wrote: »

And get another annoying message every time you want to vendor your stuff? Because once you hit that limit once, you'd get the message every time you vendor an additional item.

There should be technical possibilities to deactivate messages (in general/of different kinds), or to limit them in number or e.g. dependent from character level.

geonsocal wrote: »

thankfully the knowledge you have now simply cost a few cool pixels...don't let it become a defining point in the game for you...make it a point to enjoy yourself...happiness is almost always the best revenge...

Really, thank you for this really nice effort. But in case there will be no solution (near to the state of being satisfactory) finding happiness within the game wouldn't mean a revenge to me.

geonsocal wrote: »

@Flamedrowner ...

just had a thought - did this occur right after the recent maintenance update?

it's been awhile - but, I've noticed a couple of times in the past that right after "updates" the merchants "buy back" items have vanished...

It occured around Sunday, April 30th before the luxury dealer in coldhaven finished business.
I would have expected support to be more cooperative if the reason for my losses was a technical one, but who knows.