The Elder Scrolls Online

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Really confusing ticket response :(

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Sheezabeast
Sheezabeast
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I sent in a ticket saying:

This might seem silly, but I am sentimental. When i got Emperor last year in October, I kept my in game mail announcing my Emperor achievement because it meant a lot to me. Today that mail got deleted on accident and I'm so sad D: is it possible for you to replace my mail? I know its a little annoying but please it would mean the world to me to have that mail back!

I got this in response:
Greetings,
Due to high ticket volume, we apologize for how long it is taking us to get back to you, and appreciate your patience.
If your issue has not been resolved, please respond back to this email so we can continue to assist you. If your issue has been resolved, please be sure to provide feedback using our Customer Service Survey when it arrives in your inbox.

Errr.....what?
Grand Master Crafter, Beta baby who grew with the game. PC/NA. @Sheezabeast if you have crafting needs!
  • Stovahkiin
    Stovahkiin
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    It's their typical automated reply. Let me guess, the name of the support "person" sending that email was "Chet"?

    Basically, if you want a human response, you have to keep replying to those automated emails they send you.
    Beware the battle cattle, but don't *fear* the battle cattle!
  • Sheezabeast
    Sheezabeast
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    Stovahkiin wrote: »
    It's their typical automated reply. Let me guess, the name of the support "person" sending that email was "Chet"?

    Basically, if you want a human response, you have to keep replying to those automated emails they send you.

    Actually it's someone named Amara. Perhaps Chet was busy feeding the server hampsters.
    Grand Master Crafter, Beta baby who grew with the game. PC/NA. @Sheezabeast if you have crafting needs!
  • The_Lex
    The_Lex
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    Sheezabeast wrote: »
    I sent in a ticket saying:

    This might seem silly, but I am sentimental. When i got Emperor last year in October, I kept my in game mail announcing my Emperor achievement because it meant a lot to me. Today that mail got deleted on accident and I'm so sad D: is it possible for you to replace my mail? I know its a little annoying but please it would mean the world to me to have that mail back!

    I got this in response:
    Greetings,
    Due to high ticket volume, we apologize for how long it is taking us to get back to you, and appreciate your patience.
    If your issue has not been resolved, please respond back to this email so we can continue to assist you. If your issue has been resolved, please be sure to provide feedback using our Customer Service Survey when it arrives in your inbox.

    Errr.....what?

    Support always sends that out first. It's supposed to give the impression that they've responded to you.
  • Vipstaakki
    Vipstaakki
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    You currently experience the idiots spamming the support system with 20 tickets a day about their own insignificant issue. So they have no time to resolve your insignificant issue.

    Mara bless.
    Edited by Vipstaakki on May 4, 2017 5:47PM
  • Sheezabeast
    Sheezabeast
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    Thank you everyone. I guess I needed to lower my expectations a long time ago :s
    Grand Master Crafter, Beta baby who grew with the game. PC/NA. @Sheezabeast if you have crafting needs!
  • KingMagaw
    KingMagaw
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    Yes it was just a spam email they sent you so they can boast they reply to players support tickets with (x)time.

    'Support' here has been the worst experience i ever had with a company.
  • Sheezabeast
    Sheezabeast
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    I took your advice and replied to the bot mail and I got a real response! Shout out to Jacob for reading my mail :) Apparently its not possible to retrieve deleted mail, and I'm ok with that. I appreciate that someone did read my mail and responded politely.
    Edited by Sheezabeast on May 4, 2017 7:14PM
    Grand Master Crafter, Beta baby who grew with the game. PC/NA. @Sheezabeast if you have crafting needs!
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