First off, I think the crates are really desperate. But what about giving us the option of what type of item to gamble on. Costumes would be one category I might play since I would still get a costume of some type even if not the one I want. Same with the mementos, mounts and scrolls. At present, I'm not bothering with them because there's too much chance of getting exactly what I don't want. It would at least make them a bit more attractive. You shouldn't ask your customers for money then swindle them. You could also set the price per category. Mounts would be higher than scrolls for example. And the conversion should match the category. Mounts of course being the biggest. In any case, anyone who plays should come out with something of what they went in for. Like I said, I like costumes and don't mind the single crate price if that's what I would get. People wanting mounts should also come out with a mount of some type. At the moment, there's too much chance for no one to be happy with these things. Really, are Gina, Jessica, Rich, Eric and all the others happy how their players end up after spending extra cash? If that's where your fluff focus is, then work to make it fairer or the things will just be relics.