It's important to know that anyone programming or performing any daily tasks at any game maker is being told what to do. That's the agreement we all have between employer/employee. The support team, just like any other team or person with a job, is at the mercy of management. Now, management's goal is to make money so they can get fancy bonuses and raises. Since ESO had their victory party many years ago, there's no drive for improvement if it costs money or their precious "more important that us" time. This leaves us with a binary choice: Either stick with the game and hope (hope doesn't pay to install a pool at the vacation house) OR not spend any additional time playing this "NOT ready for Xbox" game.

As a fairly new player (about 2 months of playing) I'm just a couple more game flaws away from uninstalling. I'm having several issues just trying to get into dungeons with the rest of the group and get the same copy/pasted responses. 75% of my attempts to enter dungeons end up porting me back/porting me to a different "instance" of the dungeon/me having to leave the game and wait for the timer/logout for the rest of the day and play something else. I choose to play something else.

I played EQOA on PS2 for several years and I think it's safe to say that there has been no improvement in the time it takes to fix an issue. Sure, they are more complicated, but there's no excuse maintaining skeleton crews that have no time and resources to develop a plan for a solid fix, especially with a subscription available (HAHAHAHAHAA!!)

Also know that the people that respond to us players and "answer the phones" sure as heck aren't in a position of authority. Management wouldn't even run a website and email address if they thought it'd save a few pennies, and they would NEVER allow you to speak with them. I can assure you that the programmers and customer service reps are more invested and much more bothered by this practice than we are as players, unless they've been outsourced to another big corporation, which is a sign that things are not going to get any better.

*CORPORATE SECRET OF THE MODERN DAY BUSINESS* - Upper management isn't nearly as busy as you think they are..........ever. They'd rather convince you that hundreds of people would "need to be involved in the decision" when in reality it's usually just 3 people who would rather not miss tee-time or, better yet, have no idea how to proceed and just ignore it. It's unfortunate, but it's reality.

I love me some MMORPGs and I'll go all-in with a good game for months, but if I can't even play the game and have fun, it's only a matter of time before another takes hold. There's no reason to stick around.