ZOS_JessicaFolsom wrote: »

Hi everyone,

We have another small update for you on this issue. As we’ve touched on before, the live server testing we ran a couple weeks ago gave us some good leads. Our engineers have poured over the logs we got from that testing, and what we’ve found is that there is some drop-off happening with communication between the game client and server. To give everyone context, any time anything happens in the game – an ability goes off, a passive activates, a sound plays, a particle effect displays – there is communication between the client and server. When a communication drop happens, it can look like anything from a momentary lag spike to freezing to a full disconnect.

We are still working to identify where those communication drop-offs are happening and why. While the data we got from the live server testing was helpful, we need more. In order to do this, we need to implement additional game logging on the server. This will help us better capture what is happening when a communication disruption occurs between the client and the server (the scenario you all are running into in Trials right now.)

Implementing the additional game logging we need will require a new console patch, which is currently scheduled for the beginning of May. If we’re able to push the new console incremental patch earlier than that, we certainly will. We appreciate everyone who has helped us gather data about this issue – thank you. And thank you for your patience as we continue to work toward a full resolution.