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Devs need to acknowledge and respect the ESO gamers more

  • anitajoneb17_ESO
    anitajoneb17_ESO
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    Messy1 wrote: »
    There are some things that all players (or at least the vast majority) can agree on like: a dungeon finder that works, better guild customization options, better customer support, and better communication.

    Not even that. While these are all areas where players feel there's a need for changes or improvements, the opinions on "better", and how to make them better would vary greatly from one player to the next.
    The one and only aspect I see where people would more or less agree to 100% is lag. That's all I see.

    Edited by anitajoneb17_ESO on March 30, 2017 10:29AM
  • Mephilis78
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    Ha! They need to respect The Elder Scrolls more!
    "'You have suffered for me to win this throne, and I see how you hate jungle. Let me show you the power of Talos Stormcrown, born of the North, where my breath is long winter. I breathe now, in royalty, and reshape this land which is mine. I do this for you, Red Legions, for I love you.'" The Many Headed Talos - Michael Kirkbride
  • KerinKor
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    Messy1 wrote: »
    Devs need to acknowledge and respect the ESO gamers more
    Respect is earned, it isn't a right, and frankly there are many on the forums who haven't earned it.

    Also 'respect' doesn't mean 'agreeing'.
    Edited by KerinKor on March 30, 2017 10:41AM
  • jircris11
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    Turelus wrote: »
    jircris11 wrote: »
    Messy1 wrote: »
    Everstorm wrote: »
    Respect is earned, not demanded.

    So . . . ESO players need to "earn" the respect of the devs? We're paying customers! Are you insinuating that the devs can sit in their towers and scoff at the player base? No sir, the devs need to do more to embrace the player base.

    Why embrace a community who honestly has no clue what they want. I have been playing MMOs for years and honestly PvP vs PvE is one of the downfalls. PvP complain about skills causing nerfs then PvE goes on about how useless skills are due to said Nerf. Bottom line is your can't Cater to both.

    Open world PvP, then everyone is a PvP player. :tongue:

    or we can remove pvp and no one is a pvper :P
    IGN: Ki'rah
    Khajiit/Vampire
    DC/AD faction/NA server.
    RPer
  • jircris11
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    Messy1 wrote: »
    jircris11 wrote: »
    Messy1 wrote: »
    Everstorm wrote: »
    Respect is earned, not demanded.

    So . . . ESO players need to "earn" the respect of the devs? We're paying customers! Are you insinuating that the devs can sit in their towers and scoff at the player base? No sir, the devs need to do more to embrace the player base.

    Why embrace a community who honestly has no clue what they want. I have been playing MMOs for years and honestly PvP vs PvE is one of the downfalls. PvP complain about skills causing nerfs then PvE goes on about how useless skills are due to said Nerf. Bottom line is your can't Cater to both.

    There are some things that all players (or at least the vast majority) can agree on like: a dungeon finder that works, better guild customization options, better customer support, and better communication.

    yes, but those get lost in a sea of pure negativity, or people posting about them in the rudest manner thus causing the devs to look away. I have been in the dev's shoes before and trust me people bashing your hard work is a tough pill to swallow especially when they have no clue what actually goes in to making a game. Most think its just lines of code, they fail to realize that people pull 14+ hour shifts to enter said lines of code. I am sure -IF- the community would post in a more positive manner then things would be changed to the majorities liking.
    IGN: Ki'rah
    Khajiit/Vampire
    DC/AD faction/NA server.
    RPer
  • Daemons_Bane
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    Messy1 wrote: »
    Everstorm wrote: »
    Respect is earned, not demanded.

    So . . . ESO players need to "earn" the respect of the devs? We're paying customers! Are you insinuating that the devs can sit in their towers and scoff at the player base? No sir, the devs need to do more to embrace the player base.

    You paying them, does not mean you are worthy of their respect.. It just means that you have bought the right to use their product
  • Ballzy321
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    Balamoor wrote: »
    I think I have a unique perspective on this since I'm a gamer and have worked in the industry.


    To be frank developers that have such a toxic forum community has little desire to acknowledge or respect people that insult them call for them to be fired or worse. It's easier and more productive to funnel information through fan sites, also to be fair Zenimax does more than most with regular ESO live shows on twitch where they answer questions (some of the links you posted have been discussed) from the community, and their regular attendance at cons like PAX and Quakecon. ZoS's is one of the few companies left where you can contact a moderator, community manager or dev by messaging them through the forum and every time I have done this Iv'e gotten a reply.

    So to sum up, don't expect them to wade into this cesspool any time soon and yeah that is why we can't have nice things, and don't expect any dev to dig down tech issues with the fan base, because that time is better used addressing the issues.

    I love the game too, I just don't think trying to force the devs into some group think hug-in as a way to solve issues from a openly hostile community is the right choice.

    Lol this guy. We're supposed to be ok with endgame being not playable. Ok guy
  • Gandrhulf_Harbard
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    jircris11 wrote: »
    I have been in the dev's shoes before and trust me people bashing your hard work is a tough pill to swallow especially when they have no clue what actually goes in to making a game. Most think its just lines of code, they fail to realize that people pull 14+ hour shifts to enter said lines of code.

    But this is true of any job with customers.

    I work in live entertainment. I will bet that 99% of people who have never worked behind the scenes of a live entertainment event have no clue what has to go in to getting it right on the night. And in my job we DON'T get to go back and correct things with a "patch" if we get it wrong. My job requires a simple formula: Get it right, first time, every time. Because a paying audience will accept nothing less. Next Saturday we have a show on, I will start at 8am, and finish some time around Midnight to 1am. And in all that time if I make a mistake that the paying audience sees I will have failed - totally, and will deserve whatever negative comments I get.

    Why is it because this is an IT industry we accept the need for patches to correct things that a competent QA system would have picked up months before release? Why is it we accept that it doesn't need to be right, first time, every time? And why is it that some people think that it is wrong to criticise when criticism is manifestly justifiable?

    All The Best
    Those memories come back to haunt me, they haunt me like a curse.
    Is a dream a lie if it don't come true, or is it something worse.
  • Turelus
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    jircris11 wrote: »
    Turelus wrote: »
    jircris11 wrote: »
    Messy1 wrote: »
    Everstorm wrote: »
    Respect is earned, not demanded.

    So . . . ESO players need to "earn" the respect of the devs? We're paying customers! Are you insinuating that the devs can sit in their towers and scoff at the player base? No sir, the devs need to do more to embrace the player base.

    Why embrace a community who honestly has no clue what they want. I have been playing MMOs for years and honestly PvP vs PvE is one of the downfalls. PvP complain about skills causing nerfs then PvE goes on about how useless skills are due to said Nerf. Bottom line is your can't Cater to both.

    Open world PvP, then everyone is a PvP player. :tongue:

    or we can remove pvp and no one is a pvper :P
    Dear Azura you're crazy!
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • Turelus
    Turelus
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    Also I keep posting this but I honestly feel it can't be read enough.

    From a developer of another game on their forums about the kind of posts they actually like.

    This is a forums post by a CCP Developer a few years back about how to best give feedback on the forums, what he does and doesn't like etc.
    1. Here's the general guide, in approximate order of importance from my personal perspective
    • Be calm and reasonable. Angry posts are harder to process, both because the actually worthwhile bits tend to be broken up by the angry bits, and just because it takes additional effort to filter out the negative vibes while you're trying to extract the useful information.
    • "Show your working". The single most useful thing you can do in a post is to explain, in as much detail as possible, why. Simply stating things you believe to be true is somewhat unhelpful, as it's incumbent upon us as developers to be able to explain why we are making changes, and also to filter out things that players are saying because they are true from things that players are saying that they mistakenly believe to be true from things that players are saying that they know are false but hope will sway development decisions anyway. For both of these reasons, an explanation of why you are saying what you are saying is the biggest thing you can do (in combination with the previous point) to get a developer to make changes based on what you're saying. A lot of people seem to be under the misapprehension that simply stating their opinion should be enough for developers to change their mind; this isn't viable for a number of reasons, but the most obvious one is that any given thread will generally have multiple players stating mutually contradictory opinions. We have to be able to pick between them somehow, right?
    • Be specific. I love players who actually present numbers rather than just saying "that is too big", because it makes it very clear what they're actually hoping to see, and gives context for what they find reasonable.
    • Consider the whole picture. It's very easy to express an opinion about things that affect you directly. It's much rarer for people to consider how the changes they're suggesting affect other players, particularly those of different playstyles or levels of experience. As developers, we have to consider everyone, and that often involves tradeoffs. Your common-or-garden post says "this is what *I* want", and we have to then synthesize all those different points and figure out how to balance competing interests. Showing at least an awareness of this, and better still actually accounting for it in your working, is a good way to make a post more useful to a developer.
    • Have a good, short opening paragraph. If your post starts off badly, I will jump through it quickly looking for anything that sticks out, because I have lots of posts to read and other work to do. If you catch my attention with your opening, I will read it carefully. Note here that I'm not saying it has to make an effort to be catching or provocative, just that a clear, well-written paragraph which meets all the other points in this list suggests that it's a post that's probably worth reading slowly.
    • Be novel. Posts bringing up things that haven't previously been mentioned in the thread are generally more useful than posts repeating the same thing that's been mentioned twenty times. I want to properly clarify this: I'm *not* saying not to repeat points, or even that doing so isn't useful. Seeing the same thing brought up multiple times is a good indicator that there is a broad concern about a particular thing. It's not as powerful as a single post laying out succinctly and convincingly why a particular thing is problematic, but it's still useful information!
    • Be nice to read. If you can be gently witty, or format and punctuate your post so it's easy to read, that will always score bonus points.

    2. Nothing in this thread has been outright ignored. With fifty pages I'm happy to hold up my hand and say that some posts I skim-read because, as above, I have other work to do too, but I have read every post for some definition of "read". I have not replied to every post raising an important point, for a variety of reasons:
    • In many cases a reply doesn't really add anything to the discussion
    • In some cases that you are considering important posts, I probably simply didn't find the points they were making particularly compelling. YMMV, obviously :)
    • I can't reply to everything, both because it would take forever and because it would destroy the rhythm of the thread.
    • What a developer does and doesn't reply to tends to, over time, influence the character of the forum. I am less likely to respond to a post which makes good points in a bad way, because while good points are good, bad presentation is bad. Conversely, people making really good posts I will go out of my way to reply to, because I would like to see more posts like that.

    3. This is kind of repeating the first question, at least in the case where I take it seriously rather than snarkily. I'm going to use this opportunity then to say why I replied to Shoogie's post:
    • He starts off by giving a suggested rank for Titans. I am immediately reading this post carefully. There have been a lot of posts saying "caps take too long to research". Here is somebody actually proposing a solution. Excellent. (Yes, I note that he said the same thing earlier, I guess I didn't catch it the first time round? Sloppy reading on my part, sorry.)
    • Good paragraph length, well written, clear, not angry. Good.
    • Shows his working for what factors he's taking into account, and covers some edge cases (Hyasyoda lab). Lovely.
    • Considers that his suggested number might be too low. I love posts which consider the possibility that they might be wrong, it shows great awareness of how balance actually works and suggests that the author is carefully considering their suggestion.
    • Frames things in terms of typical player reactions, this is both a sign that the author is thinking about things from a good perspective, and also allows us to figure out where they're coming from and what other assumptions are being made.
    • Thinks about new players in a way that's not transparently just about advancing their own interests. Rare as hens' teeth.
    • Writes out a *** table, I love this, saves me doing math :)
    • Thinking about interesting decisions, which suggests a decent understanding of game design principles.
    • Considers the impact of other changes happening at the same time, which has been surprisingly uncommon in in the discussion of industry changes as a whole. (Also doubles down on this in the post about job costs a few posts further down.)
    • Wraps up with some other suggestions for changes, and also mentions things he thinks seem reasonable as-is.

    You'll note in my response that I don't agree with everything suggested, specifically with regard to T1 ammo. But the post as a whole is an excellent post that hits a whole lot of "good post" checkboxes at once, and as a result is really damn useful to me as a developer. In the absence of anyone else's input, and given that such things are within certain bounds largely arbitrary anyway (ie, there's no obvious compelling reason to home in on any specific number from a balance perspective), I may just end up kicking Titan rank to 600 simply because Shoogie suggested it and his reasoning looks sane.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • jircris11
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    jircris11 wrote: »
    I have been in the dev's shoes before and trust me people bashing your hard work is a tough pill to swallow especially when they have no clue what actually goes in to making a game. Most think its just lines of code, they fail to realize that people pull 14+ hour shifts to enter said lines of code.

    But this is true of any job with customers.

    I work in live entertainment. I will bet that 99% of people who have never worked behind the scenes of a live entertainment event have no clue what has to go in to getting it right on the night. And in my job we DON'T get to go back and correct things with a "patch" if we get it wrong. My job requires a simple formula: Get it right, first time, every time. Because a paying audience will accept nothing less. Next Saturday we have a show on, I will start at 8am, and finish some time around Midnight to 1am. And in all that time if I make a mistake that the paying audience sees I will have failed - totally, and will deserve whatever negative comments I get.

    Why is it because this is an IT industry we accept the need for patches to correct things that a competent QA system would have picked up months before release? Why is it we accept that it doesn't need to be right, first time, every time? And why is it that some people think that it is wrong to criticise when criticism is manifestly justifiable?

    All The Best

    Yes but in live entertainment you do not have to worry about adding something such as a DLC and it running smoothly in the tests but then something goes wrong in the main port to live because of the different amounts of people playing. Especially with CP almost every person has a slightly altered build even those who run meta. Sure they could get it right, but it is rare that anything in IT goes without a hitch. Best we can do as the player base is make the reports as informative as possible via /bug and on here as well as tag the Devs when able. There is no NEED to be rude to them, it is a WIP and will allways be a WIP. MMO's are not like normal games where you put out the product and only need minor fixes. MMOs are constantly growing and adding.
    IGN: Ki'rah
    Khajiit/Vampire
    DC/AD faction/NA server.
    RPer
  • jircris11
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    Turelus wrote: »
    jircris11 wrote: »
    Turelus wrote: »
    jircris11 wrote: »
    Messy1 wrote: »
    Everstorm wrote: »
    Respect is earned, not demanded.

    So . . . ESO players need to "earn" the respect of the devs? We're paying customers! Are you insinuating that the devs can sit in their towers and scoff at the player base? No sir, the devs need to do more to embrace the player base.

    Why embrace a community who honestly has no clue what they want. I have been playing MMOs for years and honestly PvP vs PvE is one of the downfalls. PvP complain about skills causing nerfs then PvE goes on about how useless skills are due to said Nerf. Bottom line is your can't Cater to both.

    Open world PvP, then everyone is a PvP player. :tongue:

    or we can remove pvp and no one is a pvper :P
    Dear Azura you're crazy!

    damn right i am, uncle sheo informed me i must spread the love of cheese and hatred of skeevers!
    IGN: Ki'rah
    Khajiit/Vampire
    DC/AD faction/NA server.
    RPer
  • Tabbycat
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    Why would I want an info email once a month when I can potentially get more news more often with their current method?
    Founder and Co-GM of The Psijic Order Guild (NA)
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  • Pwnyridah
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    I think the most important part is not making the changes the (online forum posting) community has requested but at least responding to the "community" and explaining decisions made in the most transparent way possible.

    Fans don't always see the big picture and want all the changes at once without knowing the vision for content, programming/financial constraints, priorities of projects, size of live dev teams vs new content development teams, etc...

    Being a developer does not necessarily give you the power to change the game in the direction you want it to go. There are usually competing strategies, departmental goals and divisions and all kinds of factors that prevent developers from making changes they want to see as ESO gamers themselves.
  • Balamoor
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    Well the LOTRO forums used to be as toxic as hell - when the Devs clearly didn't give a damn what the Player's concerns were.

    The LOTRO Forums are significantly less toxic now that SSG has taken over and is clearly listening to the concerns and wishes of the Playerbase.

    Perhaps this forum is as toxic as it is precisely because the Devs don't really seem to listen or care about the concerns of the players.

    I disagree, I am a life time player, beta tester and as a network consultant to Turbine through TS2 international, compared to what we have on this forum, the LOTRO forums were a hugfest.
    You seem to think the toxicity of a game's forum is determined ONLY by the players, it isn't. It is also determined by the Game Company - by how much or how little meaningful interaction there is with the player base; by if they are listening to or ignoring the concerns of the player base.

    In the case of this forum, the toxicity is mostly determined by the same 10-15 people that spend 12-16 hours a day complaining about anything and everything, calling for devs to be fired, referring to ZoS as Zo$, bullying and shaming anyone that says anything positive about a Crown Crate experience, personally calling out and insulting certain developers and admin staff, I mean i could site numerous examples, but since you have been here longer than two weeks you know exactly what I'm talking about. And you really have to hand it to the Community managers, I have seen them take some reprehensible insults about the perceived issues or just flat out hate ranting and answer them as best they could at the time. If that kind of crap were spewed on the LOTRO or FFXI forums, those players would kiss their accounts goodbye, I have watched Square Enix Mods delete accounts while giving the forum post insulting them the finger.
    For example, players have been complaining about the RNG Loot system in this game since day one - in fact it is one of the worst RNG Loot systems of any game I have ever played (the exception being the NGE New Gearing Experience in SWTOR since the last update). And only now, almost 3 years down the line, have I seen a) the Devs acknowledge that fact, and b) hint they may do something about it - sometime in the future (after Morrowind).

    Actually they talked about it at Quake con 2015, also they actually tried to interact a couple times about it on these forums, trouble is every time they start sharing, the usual suspects shows up with the hate rants and the thread goes bye bye.
    This isn't indicative of a company that a) listens to or b) care about the concerns of the Player base.

    And is part of the reason these forums are as toxic as they are.

    Well...that's like your Opinion man.
    They listen and care as much as the next developer, what most people don't get is to even be in the gaming industry is a labor of blinding love, especially when you consider that the developers at ZOS could make a hell of a lot more money, get better benefits and work less hours if they decided to move to enterprise software development.

    I know for a fact a lot of the veteran developers in this industry has done just that, and who can blame them? You work a 40-45 hour week, you're usually off on the weekends you make twice or three times the money and you don't have some sociopath googling your home address or making death threats on your family. Don't believe me? look at what happen to John Smedly, listen to the Scott Johnson podcast where Chris Metzen talks about a real fear of being stalked, not a week before he announced his retirement his wife posted about death threats on her Facebook page.

    No the reason the forums are toxic is because special snowflakes think they can hide behind internet anonymity and treat other people like ***. If they had real issues with the game, voiced their complaint and found no solution, they would go play another game. But playing forum drama and taking shots at people they have never met is much more fun.

    Sorry for climbing up on a soapbox, but the level of privilege on theses forums are both laughable and infuriating, it's one of the reasons I moved to Enterprise development before I retired.

    Edited by Balamoor on March 30, 2017 6:42PM
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