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Support forum, lack of feedback and acknowledgement. Can I has my $32 back?
BRogueNZ
✭✭✭✭✭
In game and on forums I have asked that an issue be resolved. tkt # 170317-00431
My bank has acknowledged the money has left my account.
Their may well be reason but I have not received so much as a receipt notification of my issue.
Is my bank wrong or have you just stolen my money :P
Edited by BRogueNZ on March 18, 2017 3:48AM My bank has acknowledged the money has left my account.
Their may well be reason but I have not received so much as a receipt notification of my issue.
Is my bank wrong or have you just stolen my money :P
0
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ArchMikem✭✭✭✭✭
✭✭✭✭✭...wut?
Are you saying you paid for a support ticket?CP2,100 Master Explorer - AvA Two Star Warlord - Console Peasant - Khajiiti Aficionado - The Clan
Quest Objective: OMG Go Talk To That Kitty!0 -
Stovahkiin✭✭✭✭✭
✭✭...wut?
Are you saying you paid for a support ticket?
Not sure if you're being sarcastic, but I believe he's saying that he either payed for eso+ or the game itself, but isn't actually being given access to the what he payed for.
Anyhoosle OP, one of these mods might be able to push your ticket along for you.
@ZOS_DaryaK @ZOS_GinaBruno
Support certainly can be slow sometimes though so please don't hold your breath, we wouldn't want to have to clean up the mess
Edited by Stovahkiin on March 18, 2017 4:02AMBeware the battle cattle, but don't *fear* the battle cattle!2 -
BRogueNZ✭✭✭✭✭...wut?
Are you saying you paid for a support ticket?
essentially lol, no, I tried to re-sub, it failed twice, all at banks end is ok, apparently. No word or refund exchanged from ZOS end.
I just hope I don't have to go through a long winded process with my cc company to get it resolved.
@Stovahkiin
Thanks. I'm never sure whether I have to ping people especially for customer support issues.
Edited by BRogueNZ on March 18, 2017 5:02AM1 -
raglau✭✭✭✭✭...wut?
Are you saying you paid for a support ticket?
essentially lol, no, I tried to re-sub, it failed twice, all at banks end is ok, apparently. No word or refund exchanged from ZOS end.
I just hope I don't have to go through a long winded process with my cc company to get it resolved.
You can report it to your card company as a fraudulent transaction over the phone, should only be a 5 minute call while they get the details. They'll remove the amount from your bill immediately, ask the seller their side (which may prompt ZOS into delivering the product) then make a final ruling. It's very straightforward where a retailer does not deliver what you have paid for. They may ask for the emails you sent support as evidence you tried to push the retailer to deliver, but it's not in anyway long-winded.0 -
BRogueNZ✭✭✭✭✭@praglaud
Have done that (not the fraudulent bit), it seems it will hang about as pending for 6 days before its released by ZOS.
I'll have to give ZOS two codes and get them to send a letterheaded email releasing it if I want it back sooner.
The CC company was pretty quick to reply, the long winded part maybe being awake at the same time the US and the fact they are about a day behind my time zone so no doubt home for the weekend as I 'speak'Edited by BRogueNZ on March 18, 2017 11:11AM1 -
kyle.wilson✭✭✭✭✭
✭@ZOS_MattFiror
Any issue with money should go higher than a mod.Edited by kyle.wilson on March 18, 2017 7:52AM0 -
BRogueNZ✭✭✭✭✭kyle.wilson wrote: »@ZOS_MattFiror
Any issue with money should go higher than a mod.
perhaps a mod could shift this to support now that its pinged all and sundry 0 -
notimetocare✭✭✭✭✭
✭...wut?
Are you saying you paid for a support ticket?
essentially lol, no, I tried to re-sub, it failed twice, all at banks end is ok, apparently. No word or refund exchanged from ZOS end.
I just hope I don't have to go through a long winded process with my cc company to get it resolved.
You can report it to your card company as a fraudulent transaction over the phone, should only be a 5 minute call while they get the details. They'll remove the amount from your bill immediately, ask the seller their side (which may prompt ZOS into delivering the product) then make a final ruling. It's very straightforward where a retailer does not deliver what you have paid for. They may ask for the emails you sent support as evidence you tried to push the retailer to deliver, but it's not in anyway long-winded.
Reporting that way is technically illegal.0 -
BRogueNZ✭✭✭✭✭notimetocare wrote: »...wut?
Are you saying you paid for a support ticket?
essentially lol, no, I tried to re-sub, it failed twice, all at banks end is ok, apparently. No word or refund exchanged from ZOS end.
I just hope I don't have to go through a long winded process with my cc company to get it resolved.
You can report it to your card company as a fraudulent transaction over the phone, should only be a 5 minute call while they get the details. They'll remove the amount from your bill immediately, ask the seller their side (which may prompt ZOS into delivering the product) then make a final ruling. It's very straightforward where a retailer does not deliver what you have paid for. They may ask for the emails you sent support as evidence you tried to push the retailer to deliver, but it's not in anyway long-winded.
Reporting that way is technically illegal.
yeah didn't actually read all of that reply, I did ring my cc company just not the making stuff up part0 -
ADarklore✭✭✭✭✭
✭✭✭✭✭I'm curious to know if this is on Console or PC? I know I had an issue before with a CC on PS4, and it turned out that my ADDRESS didn't match exactly. Thankfully with ESO I'm on PC, and typically use Paypal and have never had a problem. But I know some places when using a CC, the address listed with the CC company has to match exactly what you type in or else it will reject it.CP: 2078 ** ESO+ 2025 Content Pass ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025~~0 -
JasonSilverSpring✭✭✭✭✭...wut?
Are you saying you paid for a support ticket?
essentially lol, no, I tried to re-sub, it failed twice, all at banks end is ok, apparently. No word or refund exchanged from ZOS end.
I just hope I don't have to go through a long winded process with my cc company to get it resolved.
You can report it to your card company as a fraudulent transaction over the phone, should only be a 5 minute call while they get the details. They'll remove the amount from your bill immediately, ask the seller their side (which may prompt ZOS into delivering the product) then make a final ruling. It's very straightforward where a retailer does not deliver what you have paid for. They may ask for the emails you sent support as evidence you tried to push the retailer to deliver, but it's not in anyway long-winded.
While it looks like it did not happen in OP's case, but for anyone else reading this, do note that doing a credit card charge back per the TOS will result in an automatic account ban. So, I don't recommend this option unless as last resort and if one does not plan to try to return to the game.
It is much better to patiently and politely keep replying to the support ticket asking for it to be escalated and work it out with ZOS.0 -
raglau✭✭✭✭✭notimetocare wrote: »...wut?
Are you saying you paid for a support ticket?
essentially lol, no, I tried to re-sub, it failed twice, all at banks end is ok, apparently. No word or refund exchanged from ZOS end.
I just hope I don't have to go through a long winded process with my cc company to get it resolved.
You can report it to your card company as a fraudulent transaction over the phone, should only be a 5 minute call while they get the details. They'll remove the amount from your bill immediately, ask the seller their side (which may prompt ZOS into delivering the product) then make a final ruling. It's very straightforward where a retailer does not deliver what you have paid for. They may ask for the emails you sent support as evidence you tried to push the retailer to deliver, but it's not in anyway long-winded.
Reporting that way is technically illegal.
No it's not. A transaction that does not result in the promised goods/service/product is classed as fraudulent. It is in fact the most common kind of Internet fraud. As it's an application to proprietry process governed by the credit card supplier, it cannot be 'illegal' as such, the most it could be is outside credit card T&C wherein the credit supplier can apply reasonable diligence and say, 'this is likely a mistake so let's contact the supplier first off', but this can absolutely be reported using the fraud mechanism, because that is how it appears to the consumer.Edited by raglau on March 18, 2017 12:46PM0 -
ADarklore✭✭✭✭✭
✭✭✭✭✭notimetocare wrote: »...wut?
Are you saying you paid for a support ticket?
essentially lol, no, I tried to re-sub, it failed twice, all at banks end is ok, apparently. No word or refund exchanged from ZOS end.
I just hope I don't have to go through a long winded process with my cc company to get it resolved.
You can report it to your card company as a fraudulent transaction over the phone, should only be a 5 minute call while they get the details. They'll remove the amount from your bill immediately, ask the seller their side (which may prompt ZOS into delivering the product) then make a final ruling. It's very straightforward where a retailer does not deliver what you have paid for. They may ask for the emails you sent support as evidence you tried to push the retailer to deliver, but it's not in anyway long-winded.
Reporting that way is technically illegal.
No it's not. A transaction that does not result in the promised goods/service/product is classed as fraudulent. It is in fact the most common kind of Internet fraud. As it's an application to proprietry process governed by the credit card supplier, it cannot be 'illegal' as such, the most it could be is outside credit card T&C wherein the credit supplier can apply reasonable diligence and say, 'this is likely a mistake so let's contact the supplier first off', but this can absolutely be reported using the fraud mechanism, because that is how it appears to the consumer.
I think technically what happens when someone contacts the CC company about a charge, is the CC company simply issues a charge-back to the company... and leaves it up to the company to dispute and issue proof. In this case, what ZOS will probably do is simply deactivate the account once they receive the charge-back... and then leave it up to the customer/player to fight with ZOS customer service to get their account reactivated.CP: 2078 ** ESO+ 2025 Content Pass ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025~~0 -
raglau✭✭✭✭✭JasonSilverSpring wrote: »...wut?
Are you saying you paid for a support ticket?
essentially lol, no, I tried to re-sub, it failed twice, all at banks end is ok, apparently. No word or refund exchanged from ZOS end.
I just hope I don't have to go through a long winded process with my cc company to get it resolved.
You can report it to your card company as a fraudulent transaction over the phone, should only be a 5 minute call while they get the details. They'll remove the amount from your bill immediately, ask the seller their side (which may prompt ZOS into delivering the product) then make a final ruling. It's very straightforward where a retailer does not deliver what you have paid for. They may ask for the emails you sent support as evidence you tried to push the retailer to deliver, but it's not in anyway long-winded.
While it looks like it did not happen in OP's case, but for anyone else reading this, do note that doing a credit card charge back per the TOS will result in an automatic account ban. So, I don't recommend this option unless as last resort and if one does not plan to try to return to the game.ZOS.
Depends on the location. In the EU cutting off a service because you merely followed due process, would in itself be a criminal offence from Zenimax (unfair trading laws - using corporate weight to deprive the consumer of legal process). In the EU, if the card company rules Zenimax have breached the law by not supplying the service, they are entirely at liberty to take back the funds. This is why the ESO ToS does not apply in the EU, it attempts to apply 'unfair contract clauses'.
In the USA sure, because consumers have very little protection, but in the EU, the consumer is King and the supplier is supplicant.
I am sure you are referring to the USA and have the best of intentions, but please be careful to localise your information before posting. The local consumer landscape of the USA bears very little resemblence to the Single Market.
Edited by raglau on March 18, 2017 12:52PM0 -
TARAFRAKA✭✭✭✭✭JasonSilverSpring wrote: »...wut?
Are you saying you paid for a support ticket?
essentially lol, no, I tried to re-sub, it failed twice, all at banks end is ok, apparently. No word or refund exchanged from ZOS end.
I just hope I don't have to go through a long winded process with my cc company to get it resolved.
You can report it to your card company as a fraudulent transaction over the phone, should only be a 5 minute call while they get the details. They'll remove the amount from your bill immediately, ask the seller their side (which may prompt ZOS into delivering the product) then make a final ruling. It's very straightforward where a retailer does not deliver what you have paid for. They may ask for the emails you sent support as evidence you tried to push the retailer to deliver, but it's not in anyway long-winded.
While it looks like it did not happen in OP's case, but for anyone else reading this, do note that doing a credit card charge back per the TOS will result in an automatic account ban. So, I don't recommend this option unless as last resort and if one does not plan to try to return to the game.
It is much better to patiently and politely keep replying to the support ticket asking for it to be escalated and work it out with ZOS.
Wait doing a legitimate charge back is an automatic ban on your account? Becausr that sounds jacked up if its the only way youre able to get your money back for a zos error.0 -
raglau✭✭✭✭✭notimetocare wrote: »...wut?
Are you saying you paid for a support ticket?
essentially lol, no, I tried to re-sub, it failed twice, all at banks end is ok, apparently. No word or refund exchanged from ZOS end.
I just hope I don't have to go through a long winded process with my cc company to get it resolved.
You can report it to your card company as a fraudulent transaction over the phone, should only be a 5 minute call while they get the details. They'll remove the amount from your bill immediately, ask the seller their side (which may prompt ZOS into delivering the product) then make a final ruling. It's very straightforward where a retailer does not deliver what you have paid for. They may ask for the emails you sent support as evidence you tried to push the retailer to deliver, but it's not in anyway long-winded.
Reporting that way is technically illegal.
No it's not. A transaction that does not result in the promised goods/service/product is classed as fraudulent. It is in fact the most common kind of Internet fraud. As it's an application to proprietry process governed by the credit card supplier, it cannot be 'illegal' as such, the most it could be is outside credit card T&C wherein the credit supplier can apply reasonable diligence and say, 'this is likely a mistake so let's contact the supplier first off', but this can absolutely be reported using the fraud mechanism, because that is how it appears to the consumer.
I think technically what happens when someone contacts the CC company about a charge, is the CC company simply issues a charge-back to the company... and leaves it up to the company to dispute and issue proof. In this case, what ZOS will probably do is simply deactivate the account once they receive the charge-back... and then leave it up to the customer/player to fight with ZOS customer service to get their account reactivated.
No that is not the case, the CC will attempt to speak to the seller first. If the seller does not respond then they have breached their contract with the card company and of course the card company can at that point remedy the consumer.
I think in this case it's academic, it's clear it's Zenimax have somehow not followed their own process and a prod from the card company will make them pay attention.0 -
raglau✭✭✭✭✭JasonSilverSpring wrote: »...wut?
Are you saying you paid for a support ticket?
essentially lol, no, I tried to re-sub, it failed twice, all at banks end is ok, apparently. No word or refund exchanged from ZOS end.
I just hope I don't have to go through a long winded process with my cc company to get it resolved.
You can report it to your card company as a fraudulent transaction over the phone, should only be a 5 minute call while they get the details. They'll remove the amount from your bill immediately, ask the seller their side (which may prompt ZOS into delivering the product) then make a final ruling. It's very straightforward where a retailer does not deliver what you have paid for. They may ask for the emails you sent support as evidence you tried to push the retailer to deliver, but it's not in anyway long-winded.
While it looks like it did not happen in OP's case, but for anyone else reading this, do note that doing a credit card charge back per the TOS will result in an automatic account ban. So, I don't recommend this option unless as last resort and if one does not plan to try to return to the game.
It is much better to patiently and politely keep replying to the support ticket asking for it to be escalated and work it out with ZOS.
Wait doing a legitimate charge back is an automatic ban on your account? Becausr that sounds jacked up if its the only way youre able to get your money back for a zos error.
To be clear, NOT in the EU. If a company attempts to deprive you of service/goods merely because you appealed to the remedies available to you, then the company is committing a criminal offence and there are quite severe repercussions for this. In the USA, very probably, they didn't seem to give much of a toss about consumers when I lived there!0 -
NewBlacksmurf✭✭✭✭✭
✭✭✭✭✭...wut?
Are you saying you paid for a support ticket?
essentially lol, no, I tried to re-sub, it failed twice, all at banks end is ok, apparently. No word or refund exchanged from ZOS end.
I just hope I don't have to go through a long winded process with my cc company to get it resolved.
You can report it to your card company as a fraudulent transaction over the phone, should only be a 5 minute call while they get the details. They'll remove the amount from your bill immediately, ask the seller their side (which may prompt ZOS into delivering the product) then make a final ruling. It's very straightforward where a retailer does not deliver what you have paid for. They may ask for the emails you sent support as evidence you tried to push the retailer to deliver, but it's not in anyway long-winded.
Do not report it as fraud ifits actually not fraud.
This could get you banned and that's a whole different situation you want to avoid-PC (PTS)/Xbox One: NewBlacksmurf
~<{[50]}>~ looks better than *5010 -
BRogueNZ✭✭✭✭✭*twiddles thumbs*
If I owed someone money id be hung drawn and quartered by now and charged interest for my entrails.
My peasant eyes be looking at my bank the most sternly
Edited by BRogueNZ on March 21, 2017 7:40AM0 -
BRogueNZ✭✭✭✭✭@ZOS_DaryaK @ZOS_GinaBruno
Could you delete this thread please.
My problem is being resolved just very slowly.
chur0
