Maintenance for the week of May 18:
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
The issues on the North American Xbox megaserver have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Good costumer support service (Fast and quick) Shoutout to JD :)
raidentenshu_ESO
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I thought I was going to have a panic attack having to deal with the costumer support service that everyone seems to be hating over, but it resulted in quick and fast service... all on the same day, less then 6 hours 
So my issue was that I accidentally purchase the original copy of the Thieves guild DLC that is on sale right now for 1,500 (If I recall correctly) crowns. I made the mistake of purchasing it (My intentions was to purchase the bundle package instead) after being distracted in the real world. I made a ticket (Including creating a post right here on this forums: https://forums.elderscrollsonline.com/en/discussion/327875/acidently-purchased-an-item-in-crown-store-and-would-like-a-refund-of-my-crowns) and what do you know... fast response from JD.
Response By (JD) (03/07/2017 06:13 PM)
Greetings!
Thank you for contacting The Elder Scrolls Online Team. My name is JD and I will be happy to help you with this issue.
I will be happy refund the normal DLC back to your account. Please note that we normally to not offer refunds on crown store items but we will be happy to make a one-time courtesy refund for you.
We have added the crowns to your account. please let us know if you need any other help on any issues. Thank you.
Thank you for your continued interest and support!
Warm Regards,
JD
The Elder Scrolls Online Team
Keep an eye on our official Facebook, Twitter, and website for upcoming news about The Elder Scrolls Online, including release-date info:
https://www.facebook.com/ElderScrollsOnline
http://twitter.com/TESOnline
http://elderscrollsonline.com
@ZOS_GinaBruno @ZOS_JessicaFolsom I am very happy with the service that you guys provided to me.... in returning my crowns for a mistake that I've made.
In return I'm planning on purchasing 2 additional batch of 5500 crowns for good service that you provided to me at full price (Please give us a discount soon!!!!).
Keep up the good work in the costumer support
Edited by raidentenshu_ESO on March 8, 2017 12:59AM So my issue was that I accidentally purchase the original copy of the Thieves guild DLC that is on sale right now for 1,500 (If I recall correctly) crowns. I made the mistake of purchasing it (My intentions was to purchase the bundle package instead) after being distracted in the real world. I made a ticket (Including creating a post right here on this forums: https://forums.elderscrollsonline.com/en/discussion/327875/acidently-purchased-an-item-in-crown-store-and-would-like-a-refund-of-my-crowns) and what do you know... fast response from JD.
Response By (JD) (03/07/2017 06:13 PM)
Greetings!
Thank you for contacting The Elder Scrolls Online Team. My name is JD and I will be happy to help you with this issue.
I will be happy refund the normal DLC back to your account. Please note that we normally to not offer refunds on crown store items but we will be happy to make a one-time courtesy refund for you.
We have added the crowns to your account. please let us know if you need any other help on any issues. Thank you.
Thank you for your continued interest and support!
Warm Regards,
JD
The Elder Scrolls Online Team
Keep an eye on our official Facebook, Twitter, and website for upcoming news about The Elder Scrolls Online, including release-date info:
https://www.facebook.com/ElderScrollsOnline
http://twitter.com/TESOnline
http://elderscrollsonline.com
@ZOS_GinaBruno @ZOS_JessicaFolsom I am very happy with the service that you guys provided to me.... in returning my crowns for a mistake that I've made.
In return I'm planning on purchasing 2 additional batch of 5500 crowns for good service that you provided to me at full price (Please give us a discount soon!!!!).
Keep up the good work in the costumer support
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begemotz✭✭well um because they heard "I accidently spent 1500 crowns when I meant to spend 5500 crowns..." -- not really shocking, is it?1
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Tryxus✭✭✭✭✭
✭✭✭✭✭Are you being paid to promote them?"Stand strong, stay true and shelter all."
Tryxus - Guardian of the Green - Warden - PC/EU0 -
uzbachchi✭✭✭Yes, JD solved a problem for me this week that was not something they really had to do and I am very appreciative. Thanks, JD!0
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