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ZOS Took All My Homestead Items, Crowns, Gold
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Ch4mpTW✭✭✭✭✭
✭✭✭✭✭nursingninja wrote: »This one is your fault OP, you should not have assumed that they were gonna let you keep the house for free.gorvishand wrote: »So you made an assumption that you got a free house? Rather than contact them and let them know there mistake or leave it be you just started filling up a house that wasn't yours with possessions? Turns out they didn't give you a free house and you were squatting in there. I would have thrown out your stuff too.
So it's my fault that they reimbursed me, but decided 3 days later after doing so to take back the product? Who the hell thinks like that? Even more so, who doesn't take things back upon giving back the funds that were given to make the purchase? Who does that?1 -
Rohamad_Ali✭✭✭✭✭
✭✭✭✭✭Rohamad_Ali wrote: »Rohamad_Ali wrote: »I'm confused . You didn't want the house but you wanted the house after the refund ?Rohamad_Ali wrote: »I'm confused . You didn't want the house but you wanted the house after the refund ?
@Rohamad_Ali No. I didn't want the house. And after I received the refund of crowns upon logging in after being kicked (for what I'm guesssing was the reimbursement), was expecting the house to be gone. It wasn't. It wasn't gone on the 2nd of reimbursement either. Nor the third day. Making me say, "Okay... If ZOS is just going to let me keep it, I might as well deck it out and make it look more to my taste. After all, they gave me back my crowns but didn't take the product back after 3 days."
Ohhhhh nooo my friend . ZoS does not give things for free after refunds . They do the opposite of that . They take it all back even if slow . You know this only can be resolved with more time and a support ticket now .
So if that's the case, and they will not give things for free... Why couldn't I have at least kept the things I spent my in-game gold on? Or AP? Or crowns? Don't I at LEAST deserve a right to having all my funds restored, if not items? Who does this kind of crap? Seriously.
You are in a predicament for sure . Best to say exactly what occurred in the support ticket with an exact accounting of all items that were apart of the crown refund and wait for answers .
@Rohamad_Ali Dude... Do you know how many items that is to remember? I bought TONS of stuff. Tons. Hopefully ZOS has logs of everything, because it'd be impossible to remember even half of the things I got for it.
I'm not sure if they do or not . I know they do with traded and banked items . I hope you are able to get your things back . I would try to remember as many as I could in the ticket .1 -
Ch4mpTW✭✭✭✭✭
✭✭✭✭✭subtlezeroub17_ESO wrote: »The logic of the OP is really throwing me for a loop.
@subtlezeroub17_ESO Okay. Let's make this really simple.
You have an issue with a product. You complain about the product, and ask for a refund. You are given a refund the next day, how're your product is left with you. Another day goes by, and the product is left with you. Yet another day goes by... The product is left with you. And again, another day goes by. . . And the product is left with you. You wouldn't think that you're going to keep the product, and that the people who refunded you weren't going to let you keep it? After THREE days go by if you getting your cash back, and the product is still in your position?
And nothing was EVER mentioned by the sellers that they were going to collect, nor any gestures were made that they were going to do so after 3 days? And then the fourth day your product just ups and disappears. You wouldn't be pissed, and or confused by their logic? You mean to tell me with a straight face, you wouldn't have an issue with that? Seriously?0 -
WhiteCoatSyndrome✭✭✭✭✭
✭✭✭✭✭...check your credit card statement(s) for the dollar amount maybe?#proud2BAStarObsessedLoony
PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
A useful explanation for how RNG works
How to turn off the sustainability features (screen dimming, fps cap) on PC0 -
Ch4mpTW✭✭✭✭✭
✭✭✭✭✭WhiteCoatSyndrome wrote: »...check your credit card statement(s) for the dollar amount maybe?
Oh, I will be. I'll be phoning up the credit card company that I handle my game-related stuff with ASAP tomorrow morning with this ZOS-based issue. Because nothing was added to my credit card at all in payment for what transpired. Not a cent.0 -
subtlezeroub17_ESO✭✭✭✭subtlezeroub17_ESO wrote: »The logic of the OP is really throwing me for a loop.
@subtlezeroub17_ESO Okay. Let's make this really simple.
You have an issue with a product. You complain about the product, and ask for a refund. You are given a refund the next day, how're your product is left with you. Another day goes by, and the product is left with you. Yet another day goes by... The product is left with you. And again, another day goes by. . . And the product is left with you. You wouldn't think that you're going to keep the product, and that the people who refunded you weren't going to let you keep it? After THREE days go by if you getting your cash back, and the product is still in your position?
And nothing was EVER mentioned by the sellers that they were going to collect, nor any gestures were made that they were going to do so after 3 days? And then the fourth day your product just ups and disappears. You wouldn't be pissed, and or confused by their logic? You mean to tell me with a straight face, you wouldn't have an issue with that? Seriously?
I mean I see where you're coming from but why would you use the product again if you knew said product was defective and glitchy ?
Wouldn't you avoid using it until told to do so? Or at least alert them to tell them that the defective product is still there?
At least, that is what I'd do. Anyways, just my two gold. Sorry for your losses, regardless.7 -
Firerock2✭✭✭✭✭This sounds like the same type of argument one would use if they had exploited a known bug and got a temp ban for it.18 -
Darth_Trumpious✭✭✭✭Part of the fault is on you.
You bought a house in real life. You don't like it and asked for a refund. Seller agreed and gave your money back. From this point on the house is no longer yours. It belongs to the seller. Seller is busy with loads of stuff and business and does not have time to clean the mess. You made the wrong assumption that if the seller does not deal with the house then it is yours. You keep on living in a house that does not belong to you, and you even moved more furniture in. Seller is back to his house. He saw things that do not belong to him at his house, and he has the right to clean the mess. No matter if this happened in 3 days or 3 months, you made the wrong assumption that you can have things for free, without getting any confirmation from the seller. Will you do this if such case happened in real life?
ZOS is known to be slow to react in terms of support, but if you haven't got a definite answer, then do not make wrong assumptions and blame it afterwards please.Edited by Darth_Trumpious on March 1, 2017 8:24AM18 -
SydneyGrey✭✭✭✭✭
✭✭✭✭✭And still the trolling goes on ...
Geez people.
Almost all of you would have made the same assumption after three days. I'm sure you'll claim you wouldn't, but you absolutely would have. It's logical that they would have taken the house back when they refunded the crowns, but they didn't. ZOS customer support is at fault for this one. 2 -
hmsdragonfly✭✭✭✭✭
✭nursingninja wrote: »This one is your fault OP, you should not have assumed that they were gonna let you keep the house for free.gorvishand wrote: »So you made an assumption that you got a free house? Rather than contact them and let them know there mistake or leave it be you just started filling up a house that wasn't yours with possessions? Turns out they didn't give you a free house and you were squatting in there. I would have thrown out your stuff too.
So it's my fault that they reimbursed me, but decided 3 days later after doing so to take back the product? Who the hell thinks like that? Even more so, who doesn't take things back upon giving back the funds that were given to make the purchase? Who does that?
No, they didn't decide to take back the product after 3 days, they decided to take it back from day one, you know, but deleting an instance takes time, the customer support has to foward your case to the technical team as the customer support team clearly cannot delete instances, and in the mean time, you have time to pack your stuffs.
So yeah, it's your fault that you put your stuffs in the house that was going to be taken back. I know it really sucks but I fail to see your logic, sorry
Edited by hmsdragonfly on March 1, 2017 1:51PMAldmeri Dominion Loyalist. For the Queen!9 -
LordGavus✭✭✭✭✭
✭nursingninja wrote: »This one is your fault OP, you should not have assumed that they were gonna let you keep the house for free.gorvishand wrote: »So you made an assumption that you got a free house? Rather than contact them and let them know there mistake or leave it be you just started filling up a house that wasn't yours with possessions? Turns out they didn't give you a free house and you were squatting in there. I would have thrown out your stuff too.
So it's my fault that they reimbursed me, but decided 3 days later after doing so to take back the product? Who the hell thinks like that? Even more so, who doesn't take things back upon giving back the funds that were given to make the purchase? Who does that?
Well yes, it is your fault. Sorry mate but you assumed you get to keep the house and are wrong. That really sucks, but you must be aware of ZOS customer service. It's slow and lack luster.
I know hindsight is great and all, but I would have assumed that ZOS stuffed up rather than giving me a free house.5 -
Ch4mpTW✭✭✭✭✭
✭✭✭✭✭SydneyGrey wrote: »And still the trolling goes on ...
Geez people. Almost all of you would have made the same assumption after three days. I'm sure you'll claim you wouldn't, but you absolutely would have. It's logical that they would have taken the house back when they refunded the crowns, but they didn't. ZOS customer support is at fault for this one.
Oh, I see what's going on. I'm not particularly well-liked on these forums, and honest IDGAF about that. Trolls will troll, and it is what it is. However, it's clear that ZOS is at fault with this.
As I keep saying, "How the hell does someone refund you for something, but then take 3 days to take it back?" What? People on these forums mean ZOS had enough time and ability to refund me my crowns literally the very next day. But not enough time or speed to take back the product? WTF? Seriously?
"Oh n'ah, Champ. After 72hrs. I wouldn't have thought that I wasn't going to keep the product. Because adults don't think like that. The fault is yours', and your logic is off with that." Yeah. Okay. Sure. Uh huh.1 -
sevomd69✭✭✭✭✭
✭I really don't get this... You paid for the house... got buyer's remorse... demanded a refund... got refund... but still used the house like it was yours and now you're complaining that everything inside the house that you do not own has disappeared into the ether... I just don't get it....15 -
LordGavus✭✭✭✭✭
✭SydneyGrey wrote: »And still the trolling goes on ...
Geez people. Almost all of you would have made the same assumption after three days. I'm sure you'll claim you wouldn't, but you absolutely would have. It's logical that they would have taken the house back when they refunded the crowns, but they didn't. ZOS customer support is at fault for this one.
No I wouldn't have. If I wanted a refund I would understand that means returning the product. If for some reason the product wasn't reclaimed I would follow up on the reason why.
ZOS is notorious for slow and poor customer service. An uncharacteristic act of competence or charity should have been a huge red flag.
Now I do accept that slow customer service is partly to blame here, however OP made an assumption without seeking clarification so he has to share the blame.9 -
Loralai_907✭✭✭✭✭
✭All I know is I would not have assumed they were letting me keep the house for any reason. Even if it took a while, I would always be wary. Its not like they have this reputation for giving things away....
But, that does suck. Hope you get reimbursed for the crowns you spent or the items back.PC-NA - formerly, mommadani907Guild: Weeping Angels - Co-GMTwitter: @ Loralai_907 several Alt accounts....CP 1700+Active characters:Fauna Rosewood ( Bosmer Stam DK - Master Crafter/AD)///Loralai Darknova (Drunken Zombie Bosmer Stam Sorc - PvP/AD)Lilith Darknova ( Dunmer Mag DK - Master Crafter - PvP/AD)///and roughly 1billion alts6 -
thisisScoMan✭✭✭✭SydneyGrey wrote: »And still the trolling goes on ...
Geez people. Almost all of you would have made the same assumption after three days. I'm sure you'll claim you wouldn't, but you absolutely would have. It's logical that they would have taken the house back when they refunded the crowns, but they didn't. ZOS customer support is at fault for this one.
Honestly, I wouldn't even return to the house within three days. Why would I? I hated the house. It was glitchy. What possible reason would I have to go back?
And I have my crowns back. So why go check if I can still access the stupid glitchy house I hated?
I'd be glad to have my crowns back and move on.Xbox One. NA Server
Australian.
600+ CP
DC - 3 x Level 50
AD - 2 x Level 50
EP - 3 x Level 509 -
BlackSparrow✭✭✭✭✭
✭hmsdragonfly wrote: »nursingninja wrote: »This one is your fault OP, you should not have assumed that they were gonna let you keep the house for free.gorvishand wrote: »So you made an assumption that you got a free house? Rather than contact them and let them know there mistake or leave it be you just started filling up a house that wasn't yours with possessions? Turns out they didn't give you a free house and you were squatting in there. I would have thrown out your stuff too.
So it's my fault that they reimbursed me, but decided 3 days later after doing so to take back the product? Who the hell thinks like that? Even more so, who doesn't take things back upon giving back the funds that were given to make the purchase? Who does that?
No, they didn't decide to take back the product after 3 days, they decided to take it back from day one, you know, but deleting an instance takes time, the customer support has to focus your case to the technical team as the customer support team clearly cannot delete instances, and in the mean time, you have time to pack your stuffs.
So yeah, it's your fault that you put your stuffs in the house that was going to be taken back. I know it really sucks but I fail to see your logic, sorry
That was pretty much my assumption: that there were two teams involved here. One team was in charge of processing the Crowns and the other was in charge of taking care of the instance. And I wonder: were two of these days over the weekend? Because it may be that whoever was in charge of taking care of the instance wasn't in the office over the weekend, and therefore only saw the ticket today.
Not maliciousness or even laziness... just bad timing and the right hand not knowing what the left is doing. It's still a problem, and it sucks for someone who misinterprets it like this... but anyone who's worked in a company with separate teams or departments knows that this kind of snafu is pretty much inevitable every once in a while. Edited by BlackSparrow on March 1, 2017 5:21AMLiving vicariously through my characters.
My Girls:"If you were trapped in your house for, say, a year, how would you pass the time?"
Nephikah the Houseless, dunmer assassin: "I suppose I could use the break. I have a lot of business holdings now that need management."
Swum-Many-Waters, elderly argonian healer: "I think that I would enjoy writing a memoir."
Silh'ki, khajiit warrior-chef: "Would this one be able to go outside, to the nearby river? It's hard to fish without water!"
Peregrine Huntress, bosmer hunter: "Who is forcing me to stay inside, and where can I find them?"
Lorenyawe, altmer mechanist: "And why would I want to go outside in the first place? Too much to be done in the workshop."
Lorelai Magpie, breton master thief: "I'd go nuts. Lucky for me, I have a little experience sneaking out!"
Rasheda the Burning Heart, redguard knight: "I would continue my training to keep my skills sharp."
Hex-Eye Azabi, khajiit daedric priestess: "I suppose it would be lucky, then, that I built a shrine to Mephala in my backyard."
Yngva Stormhammer, nord bandit (reformed...ish): "I hate being inside even when I'm not forced to be. GET. ME. OUT."
Madam Argentia, vampire dunmer aristocrat: "I suppose it would be more of the same. I have a rather... contentious relationship with the sun."
Mazie gra-Bolga, orc scout: "Uh... I'd have to house train my bear..."
Felicia the Wanderer, imperial witch-for-hire: "What Lorelai said."
Calico Jaka-dra, retired khajiit pirate: "This one would like a rest from her grand adventures. Her jewel shop runs out of stock!"
Shimmerbeam, blind altmer psijic: "Provided that I am confined to Artaeum, I do not think I will want for things to occupy my time."
Shauna Blackfire, redguard necromancer: "Sounds like paradise. I hate people."
Kirniel the Undying, cursed bosmer warrior: "I would feel useless, not being able to fight."
Echoes-from-Dragons, argonian who thinks she's a dragon: "All the better to count my hoard!"
(Signature idea shamelessly stolen from Abeille.)14 -
zyk✭✭✭✭✭
✭✭✭✭✭To me, it seems you assumed you benefited from a CS error. Obviously ZOS isn't giving away free homes to those who complain.
I hope you get your items back, but I think you deserve the inconvenience for trying to take advantage of this error. I think it's silly to bring this to the forums demanding executive action.15 -
Cpt_Teemo✭✭✭✭✭
✭✭✭They give crown refunds now? I thought the only way to get a refund was to charge back1 -
Curragraigue✭✭✭✭✭
✭They may have waited three days so you could remove your things. I doubt they checked if anything was inside the house. It was probably just a click of a button to remove the house which then automatically removed everything in it.
Should ZOS have sent you confirmation saying giving you a refund and removing the house as requested, yes. Equally however should you have just assumed you would get to keep the house you told them you didn't want without asking them first, no.
Messy situation and I would hate to be in your shoes but clearly fault on both sides so you need to take it up with CS and not complain to the forum mods that already have enough to do.PUG Life - the true test of your skill
18 characters, 17 max level, at least 1 Stam and 1 Mag of every class, 1 of every race and 1200+ CP
Tanked to Undaunted 9+ Mag and Stam of every class using Group Finder for 90+% of the Vet Dungeon runs5 -
Imryll✭✭✭✭✭nursingninja wrote: »This one is your fault OP, you should not have assumed that they were gonna let you keep the house for free.gorvishand wrote: »So you made an assumption that you got a free house? Rather than contact them and let them know there mistake or leave it be you just started filling up a house that wasn't yours with possessions? Turns out they didn't give you a free house and you were squatting in there. I would have thrown out your stuff too.
So it's my fault that they reimbursed me, but decided 3 days later after doing so to take back the product? Who the hell thinks like that? Even more so, who doesn't take things back upon giving back the funds that were given to make the purchase? Who does that?
You see, I would have assumed they were being nice and giving me a couple days to move my things out of the house before they deleted it. In any case, the lesson here is not to make assumptions in situations where a wrong guess could result in expense and unhappiness. It would have been nice if ZOS had communicated more clearly as well, but the person you should be relying on to look after your interests is you.
Sorry that you're having such an upsetting experience.6 -
KingYogi415✭✭✭✭✭
✭✭[SNIp] bro, I feel like zos does this kind of stuff on purpose.
The best way to get all your stuff back might to rebuy the house...
[Edited for Profanity]Edited by ZOS_JohanaB on March 1, 2017 1:22PM2 -
KochDerDamonen✭✭✭✭✭
✭Kyle1983b14_ESO wrote: »KochDerDamonen wrote: »DeusExMachina wrote: »DeusExMachina wrote: »This was the laugh I needed today.
... @DeusExMachina Really? That's funny to you? It's funny to you that someone had an extreme misfortune as this? That's humor to you? You're a very mentally disturbed and sick person, if you find humor in someone's misfortune in a regards where lots of money money and time gets lost. Then again, it appears many on these forums are that way. And sadly enough, it's expected by some of the people here in this community. It just fuels me even more so an appalled feeling toward some of the folks on these forums, and ever more disgusted.
Lmfao
"You're a very mentally disturbed and sick person."
If that's the price for laughing at meme level, you got rekt moments like this then so be it. xDlmao
I don't even blame you for your behavior. I blame those whom were supposed to be instructing and teaching you better. But then again, it is The Internet. And upon The Internet, your type of behavior is acceptable. It's not frowned upon by most, and often times than not — it goes unaddressed. By both fellow peers and those in charge of communities alike.
Yes... I've learned much from being apart of these forums, and for that I thank you all. My 'teachers'. And now it is time for your lesson. One should be cautious of how they treat others. Especially when others are down. However, it would appear that doesn't apply here. Fair enough. So then naturally the reaction to that type of action is deemed 'fair play' as well. Yes?
I understand now more clearly than I ever have about those that exist here. Thank you for that instruction. Both ZOS and community alike. This misfortune of sorts that has occurred to me has taught me more in a few minutes, than what most would learn in years. And again for that, I thank you.
@Ch4mpTW So you've decided to hit up the CS with a report and get your things back/refunded? Awesome!
Oh wait....
I don't get it how did he get a refund, I thought they never gave crown refunds ?
@Kyle1983b14_ESO He got a refund for the house that he purchased because he did not like it, by contacting the customer support and complaining about clipping issues in the house. It took them a few days to revoke the house from his account and he re-decorated it with his furniture, and said furniture is now not reclaimable as it presumably exists in an instance of the house that he cannot access.
He apparently has yet to request a refund for the furniture, or for it back, as per this thread in which he rants about this topic instead of going to the support that helped him last time.
EDIT: To clarify, the support does things that they claim they won't/cannot. For instance if you go to them saying you've accidentally deconstructed or sold or enchanted over an item, their first response will be that they do not do that. If you message them again (or sometimes again, again...) They will do these things.Edited by KochDerDamonen on March 1, 2017 6:10AMIf you quote someone, and intend for them to see what you have said, be sure to Mention them with @[insert name].1 -
UrbanMonk✭✭✭✭✭
✭How hard is it for people to see that OP is not complaining about house being taken back. His grievance is about the items that he put in the house not being refunded upon house being removed from his account. Doesn't matter it took 1 sec or 3 days. ZOS has a right on the house to take back once they refunded the crowns. However I've a question for OP-
Q- Total Value of crowns refunded, does it includes the items you purchased in that duration?
For the items that were purchased via AP or ingame Gold, ZOS have no right to take them off the OP account while sweeping the House out.
Urban.Monk
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Osteos✭✭✭✭✭
✭I still don't understand why you would decorate a house you didn't like and wanted a refund for
I am also slightly amused you found a way to link your Maelstrom staves again
DAGGERFALL COVENANTNA PCFormer Vehemence MemberOnistka Valerius <> Artemis Renault <> Gonk gra-Ugrash <> Karietta <> Zercon at-Rusa <> Genevieve Renault <> Ktaka <> Brenlyn Renault20 -
KochDerDamonen✭✭✭✭✭
✭How hard is it for people to see that OP is not complaining about house being taken back. His grievance is about the items that he put in the house not being refunded upon house being removed from his account. Doesn't matter it took 1 sec or 3 days. ZOS has a right on the house to take back once they refunded the crowns. However I've a question for OP-
Q- Total Value of crowns refunded, does it includes the items you purchased in that duration?
For the items that were purchased via AP or ingame Gold, ZOS have no right to take them off the OP account while sweeping the House out.
@ToxicPAWS To also note, these things are probably still on his account but locked inside of the home instance after he requested a refund and decorated the home for a second time. I guarantee this would have been as easy (or easier) to have the CS repair than refunding the house in the first place, if he would contact them instead of making this thread...Edited by KochDerDamonen on March 1, 2017 6:13AMIf you quote someone, and intend for them to see what you have said, be sure to Mention them with @[insert name].0 -
starkerealm✭✭✭✭✭
✭✭✭✭✭
More, "schadenfreude" than "funny,"
So, funny that you lost your money? No, that sucks.
[SNIp]
[Edited for removed content and bait]Edited by ZOS_JohanaB on March 1, 2017 1:25PM18
This discussion has been closed.