CONSTANT CRASH REPORTS AFTER PATCH

Logicbomb00 · February 2017

I cannot get into the game this morning. Every time I try to load a character it crashes half way through load screen with the usual submission of crash report.

Logicbomb00 · February 2017

Up to my 10th attempt using different characters in different locations and still crashing every time during load screen.

Logicbomb00 · February 2017

Sorry folks but I'm going to keep bumping this until the issue is fixed. As this is an actual serious bug that's affecting my ability to play at all and not some minor gripe about this or that or ideas for the future, then I hope you'll all understand.

sadownik · February 2017

Mate see the forums, see how many people have the same problem, no use in bumping.

Logicbomb00 · February 2017

We're in the forums. I have seen them.

Logicbomb00 · February 2017

Ok. Let's turn this into a discussion as being a proactive person (and fully realising it might take ZOS a week to even put down their coffee to look at the crash submissions), I've discovered the source of my crashes. Removing all my addons from the folder within the games documents now allows me to login successfully. Any attempts to put them back in when a character is loaded and using the reloadui command results in a crash.

2 things might have had an influence on this. Firstly I had disabled all addons to interact with a furnishing supplier before the game went down for maintenance. Now that I'm back in the box to enable is ticked again without me doing so (could be a default). Secondly I used my time during maintenance to remove all the addons I was no longer using (3 or 4) and updated all the ones I still do (only 12-14).

Does anybody have any ideas why this might have caused my game to constantly crash? I'm going to tinker myself after I've done my hirelings and fed ma horsies, but any suggestions for a fix would be appreciated as I neeeed my addons back. Thanks for you time.

IronMercer · February 2017

sadownik wrote: »

Mate see the forums, see how many people have the same problem, no use in bumping.

Hell no! Bump the crap out of this. Inundate them with reports of this issue! It's ridiculous that the game cannot even be logged into....and this isn't the first time. This issue has been happening with patches since at least 2015 . Something this repeatable should not keep happening. I've been eagerly anticipating being able to login today to take part in the PVP tests and now I can't even get in. I'm going to try what LogicBomb00 is attempting above but this is unacceptable. Here's my crash report...

====================================================================
eso encountered a fatal error. (Error 6)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.2.7.8.1417120
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2017-02-27T23:21:43.560Z
client.timestamp = 2017-02-27T23:21:44.852Z -frme 0-
computer.name = *removed from post*
computer.user = *removed from post*
cpu.arch = 9
cpu.count = 8
cpu.level = 6
cpu.type = 8664
data.dir =

/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
exe.buildnum = 1417120
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 6
fe.descrip = Client Fatal Error
gfx.description = 21.21.13.7653
gfx.deviceid = 6088.842208354.161
gfx.driver = NVIDIA GeForce GTX 980 Ti
gfx.vendorid = 4318
mem.system_physical = 16336
os.osbits = 64
os.platform = windows
os.version = 10.0.14393.
ptime = 13732
reportfield.ver = 3
version.major = 2
version.patch = 7
version.subpatch = 8

Logicbomb00 · February 2017

Well for you IronMercer I will keep you updated on my progress. I have successfully reinstalled a single Addon and it seems to be working ok, that being the Lazy Writ Creator. I suppose its going to be a trial and error process of reintroducing each Addon individually and seeing what happens. Thanks for letting me know I'm not the only one having issues, though it sounds like yours might be a whole new and exciting kettle of fish by the crash report.

IronMercer · February 2017

Repairing doesn't work. Removing all add-ons doesn't work. I even tried removing the entire ESO folder under Documents, still a no-go. I guess I'll go play pong.

Logicbomb00 · February 2017

That sucks hard and I'm sorry to hear. It's always so frustrating when this *** is always happening. Hope it gets a fix soon!

IronMercer · February 2017

So, removed everything, complete re-install...and I'm in. Not how I planned to spend my Monday evening.

Jailbirdy · February 2017

Logicbomb00 wrote: »

Sorry folks but I'm going to keep bumping this until the issue is fixed. As this is an actual serious bug that's affecting my ability to play at all and not some minor gripe about this or that or ideas for the future, then I hope you'll all understand.

I have it in the tech forums as a post too and people are adding to it in there also, hopefully a ZOS employee will take the time to read one of these posts when they get back from the donut shop