What platform are you on? And did you send in a support ticket?

Im on PC,

Made a ticket with a screenshot of the payment Thanks i didnt think of that earlier!

Let's hope they see too it soon!

JesterH wrote: »

Try to change from US and then back to EUROPE or vice versa. That did work for me

You mean change server from EU too NA at the login screen?

i did that but it didn't work

Got a reply from the ticket but they say:

Greetings,
We are very sorry that there has been a delay in receiving the crowns from your purchase or eso plus. We appreciate your patience while we investigated this issue.
In the meantime here's a list of solutions revolving around these issues your are seeing.
Be sure to verify your account
You might have to wait 24 - 48 hours for transaction to be processed
Ensure your payment has cleared
If your still having issues receiving your crowns feel free to email back under this ticket.
Best Regards,
The Elder Scrolls Online Team


So i guess i got nothing to stand on until 48 hours has passed.

--- Customer Tibo tibo via CSS Web 02/03/2017 05:56 AM
There is a nice "Paiement Par Carte W76llypl7n5ax7f - Adh N Es 31/01 - 35,97 " in my bank account so you give me that 4500 crowns, as soon as possible. I printed all this conversation, and I got no more patience left;


--- Customer Tibo tibo via CSS Web 02/02/2017 10:06 PM
Why did you do that?

The problem is not solved, I bought 90 days eso+ not 30 days. Did you forced me to buy an other 30 days membership?


---- Response JD via Email 02/02/2017 08:56 PM
Hey there,

Thank you for taking the time to contact The Elder Scrolls Online support team. My name is JD. It would be my pleasure to help guide you today, my friend.

I will be happy to help you with this issue. The issue is that since you have a Steam copy of the game you will need to buy your ESO Plus and crowns packs from the Steam store. I have gone ahead and added the crowns to your account for your 30 day ESO Plus that you bought since your 90 day did not go through.

But from now on to stop this issue from occurring please buy all crowns and ESO Plus from the Steam store.


We look forward to hearing back from you.

Warm Regards,
JD,
The Elder Scrolls Online Team

Change will preserve us! It is the lifeblood of the Isles. It will move mountains! It will mount movements! -Sheogorath (The Mad God)


---- Customer Tibo tibo via CSS Web 02/02/2017 08:03 PM
Hi Benjamin,

I purchased this 90 days membership through the ESO website while I bought the game, a month ago, through steam.


--- Response Benjamin via Email 02/01/2017 02:38 PM
Greetings, Tibo

Thank you for contacting The Elder Scrolls Online support team. My name is Benjamin, and I'm happy to assist you today!

I’d like to start by offering my thanks for your continued patience, and my sincerest apologies for the issue.

Did you purchase the membership through Steam or from our ESO website?

The payment is currently awaiting settlement. Once the payment process completes and if at that time you still have not received your 4500 crowns from Steam, we will gladly manually apply the crowns to your account.

May The Eight Divines Guide You!

Warm Regards,
Benjamin
The Elder Scrolls Online Team


--- Customer Tibo tibo via CSS Web 02/01/2017 12:20 PM
Still no news about my 4500 crowns here are screenshots of this purchase.


--- Response Scout via Email 01/31/2017 09:53 AM
Greetings,
We are very sorry that there has been a delay in receiving the crowns from your purchase or eso plus. We appreciate your patience while we investigated this issue.
In the meantime here's a list of solutions revolving around these issues your are seeing.
Be sure to verify your account
You might have to wait 24 - 48 hours for transaction to be processed
Ensure your payment has cleared
If your still having issues receiving your crowns feel free to email back under this ticket.
Best Regards,
The Elder Scrolls Online Team


--- Customer Tibo tibo via CSS Web 01/31/2017 06:28 AM
W76LLYPL7N5AX7F
ESO Plus Membership, 90 Days of ESO Plus™
6D7LW3DWM76DLGKKGD5G

--- Customer Tibo tibo 01/31/2017 04:29 AM
Hi,

I just bougth a 90 days sub and didn't get my 4500 crowns, it's pretty disappointing.

Can you do something about it?
Edited by Bharge on 3 February 2017 12:26

Just keep sending them an email every day - did you double check your bank and make sure its gone through?

AzuraKin wrote: »

bobbyvleeuwen94b16_ESO wrote: »

Hello,

Yesterday i was exited that i finally made myself buy a eso plus subscription, but that exitement quickly faded since i havent received it!
I can confirm that the payment was succesfull!
I didnt buy it via Steam so that's not the problem....

Whats going on here??

Hope someone can help me.

generally it takes a bit of time from purchase for it to actually go into effect, and many of the benefits i know wont come up if you logged into the game at time of implementation, you have to restart the game. gotta remember its not instantaneous.

yeah i relogged multiple times in the 3 days that i have been waiting

strebor2095 wrote: »

Just keep sending them an email every day - did you double check your bank and make sure its gone through?

I am 100% sure the payment has gone through!

man this sucks..

It's quite annoying they do have time too delete my ticket because their was a duplicate but they don't have time too answer....