Help with recovering compromised account

Hazel_knox · February 2017

Hello, recently my laptop was compromised with a lot of data on it. Among the data were numerous passwords including info for my Email address. Amongst them was my Elder Scrolls Online account info. I have come here for guidance to make sure I'm doing absolutely everything to Suspend and Recover my account as it is no longer in my hands.

Important: I sent an email to customer support with my original associated email, I also sent them screenshots of my character in game as I like to do so with a program called Mirrilis Action.
I have my reference code saved, but I have not received any sort of confirmation email telling me that my (question) has been submitted. What do I do here? <--

All I would like is the proper guidance in making sure my issue addressed as soon as possible, because I have a lot of valuable crap on my account as well as a good standing with one of the better trading guilds on the EP Faction. Any information, help and tips will go a long way.

ZOS_CoriJ · February 2017

You won't receive a confirmation email right away because you submitted right away as a compromised player. The fact that you contacted in this way should ensure that you are responded to as quickly as possible. It sounds like you're otherwise well-prepared and we did confirm that the ticket was sent to the right department. You should be good from here.

(Closing thread as this question is answered and we can't do much more from here.)