Can't even install the launcher!

Gremmel · February 2017

So hitting the Install_ESO.exe file just runs up the bar to 100% and then nothing happens. The appdata folder thing shows up but I'm not going to bother rebooting my computer in safe mode or w/e just to get the damn game to install. Just make a better installer. It seriously can't be that complicated, devs are clearly just lazy, which really just puts me off wanting to play altogether.

Zetsumei_Ikari · February 2017

Hi
I might be able to help. Could you give me some details about your computer setup, did you get any errors?

BoromirWolfsBane · February 2017

Im still having issues of trying to get my launcher to even open. I've reinstalled my game two times already and have tried every possible thing there is from what I've read, seen, looked up or have been told and still nothing works. I've even set myself as administrator and still nothing. I meet all the requirements of a Window's 8 and am not sure whats the matter with the game.

Stovahkiin · February 2017

Gremmel wrote: »

So hitting the Install_ESO.exe file just runs up the bar to 100% and then nothing happens. The appdata folder thing shows up but I'm not going to bother rebooting my computer in safe mode or w/e just to get the damn game to install. Just make a better installer. It seriously can't be that complicated, devs are clearly just lazy, which really just puts me off wanting to play altogether.

A friend of mine had this problem yesterday. He fixed it by starting his computer in safe mode, and then trying to use the installer again. If that doesn't work, you could try running it in compatabiltiy mode.

Gremmel · February 2017

How about I do nothing and the people trying to sell me a product just makes it work? It can't be complicated since I have installed hundreds of games on this computer and only this and Tera didn't work.

Stovahkiin · February 2017

Gremmel wrote: »

How about I do nothing and the people trying to sell me a product just makes it work? It can't be complicated since I have installed hundreds of games on this computer and only this and Tera didn't work.

You can try that too, but don't hold your breath. It's simpler and faster to just use this quick workaround

Gremmel · February 2017

Stovahkiin wrote: »

Gremmel wrote: »

How about I do nothing and the people trying to sell me a product just makes it work? It can't be complicated since I have installed hundreds of games on this computer and only this and Tera didn't work.

You can try that too, but don't hold your breath. It's simpler and faster to just use this quick workaround

Alright tried it. Obviously didn't work. I knew it wouldn't. Now I've wasted 10 minutes for nothing. Meanwhile the devs can't spend 10 minutes just fixing their installer

silhouette187 · February 2017

We're all having server issues, there are a lot of players that are currently unable to log on, so you likely will not be able to download the launcher until the servers get fixed.

Drunk3nShaman · February 2017

I am having the same issue....I have not played in awhile and was looking to come back....it been days and no response from my ticket...I am not a novice and have tried almost everything.

Slipshank · February 2017

Same problem can't install launcher. Tried everything that was posted. Doesn't work in safe mode. Tried the msconfig way on help. win 8.1 says not compatable.

Solid_Metal · February 2017

its nvidia driver screwing up with java application, including ESO installer which use it

from another thread, looks like this is the most effective fix for this kind of problem now

1. Go to C:\Users\<UseeName>\AppData\Local\Temp
2. Search "Resource1.zip" in that folder
3. Open the zip file (any one of them if several come up)
4. Go to $IA_PROJECT_DIR$\src_path
5. Extract the whole "Launcher" folder to (this is important):
C:\Program Files (x86)\Steam\steamapps\common\Zenimax Online

It's important you extract "Launcher" to that particular folder and not to the Zenimax Online folder in your Program files. That's what I did at first and it did not work. It HAS to go in the Steam folder.

6. Restart Steam
7. Try to run the game

Hopefully this works at least for some of you.

or you can try reinstall Nvidia driver, like this guy said here that its nvidia driveir problem with the java installer
http://steamcommunity.com/app/306130/discussions/0/133256240732091826/?ctp=2

dannymcgeeb14a_ESO · February 2017

This was happening on my girlfriend's computer, and installing this hotfix from NVidia solved the problem for us: http://nvidia.custhelp.com/app/answers/detail/a_id/4378

If you have an NVidia graphics card, this will probably fix your issue.

huntgod_ESO · February 2017

dannymcgeeb14a_ESO wrote: »

This was happening on my girlfriend's computer, and installing this hotfix from NVidia solved the problem for us: http://nvidia.custhelp.com/app/answers/detail/a_id/4378

If you have an NVidia graphics card, this will probably fix your issue.

That worked like a charm! So glad you shared it.

S'yn · February 2017

Brothers and sisters of the community, I thank you! This helpful link also solved my problems with installation.

falcos · February 2017

@Solid_Metal You sir are a legend in the realm works well and am now reinstalling my game thanks if your even in stonefalls find me for free fish and beer.

Slipshank · February 2017

I have struggled a week on the issue tried everything. Only running the gforce hot fix worked.
http://nvidia.custhelp.com/app/answers/detail/a_id/4378

Darkheart · February 2017

This worked well for my friend as well. Thank you.

LjAnimalchin · February 2017

Cheers guys. Been trying to help my friend install the game as a returning player. Hopefully now he will be able to play!

Soulmirage · February 2017

I had this problem a few days ago when i re-installed the game. The fix I used was extremely simple. It seems it installed the game and all it's files--it just didn't put the launcher icon onto the desktop. I went into the C:\ directory and went to the game folder. I 'sent to desktop' the ESO launcher file and it fixed everything. Now, I just click the desktop icon and the launcher opens--and runs the game fine.