ESO Server Issues Jan. 13-15

ZOS_JessicaFolsom · January 2017

Rohamad_Ali wrote: »

Any security breach that might effect customers ?

No, there were no security breaches. In the event that anything like that were to happen, we would let our players know.

Rohamad_Ali · January 2017

ZOS_JessicaFolsom wrote: »

Rohamad_Ali wrote: »

Any security breach that might effect customers ?

No, there were no security breaches. In the event that anything like that were to happen, we would let our players know.

Good to know , thank you Mrs Jessica .

andreasranasen · January 2017

Bandit1215 wrote: »

MrsVelius wrote: »

Why are you just now posting this; instead of letting us know during the weekend while it was happing? I lost a vSO HM instance and no news on forums on why my team of 12 lagged out, all at one time.. thank you for resolving this issue as I was fearing it was going to stay this way tell after the update.

Well if you knew the game was lagging so much, maybe it wasn't a smart idea to get into a vSO HM run. I agree that the statement should a came out earlier but if you had been in game for 30 minutes you would have known the game was having issues. Sounds to me like it was poor planning on your part.

That argument is exactly what's wrong with this game.

LegacyDM · January 2017

Publius_Scipio wrote: »

GrumpyMuffin wrote: »

This 'DDOS' seems to happen with a worrying frequency compared with other games. Suggests bigger problems with the network set up/security. I'm sure other games get attacked as often (if not more so), but they seem to defend themselves much better

Disgruntled PvPers no longer with us in Tamriel seeking revenge.

Zos has some serious competency issues if It can't protect its servers from a few disgruntled banned ex players committing a ddos. But if it's not disgruntled players why would random baddies single out and target eso with ddos? And I too wonder why when I play other games like wow or other mmorpgs I don't experience these issues? If it's not Zos and it's their ISP or backbone being targeted than Zos needs to figure out a better solution. Do they run their servers out of a garage? Or use a crappy ISP?

Sounds like Zos needs better firewalls, perimeter routers, or enhanced Hardening configurations. Or Zos needs a more reliable provider. Or needs to move to a redundant backup computing model where if one front end server is getting hammered than people can be Routed to another server located elsewhere. But none of the servers should get hammered if they have good firewalls and routers to ignore the packet floods.

darthsithis · January 2017

I got heavy attacked by molag bal at like the same time things started going haywire. I fell through the wall, ran around under the sewers for ten seconds and rubber banded until I got kicked from server and spawned in glenumbra, at which point everyone's voice chat stopped working and ppl getting kicked left and right.

So yeah moral of the story block heavy attacks and you won't bring down the NA servers. Sry guys my bad.

[Deleted User] · January 2017

The user and all related content has been deleted.

darthsithis · January 2017

Block heavy attacks anyways. I was out of stam tho.

Betheny · January 2017

ZOS_JessicaFolsom wrote: »

Hi everyone,

Between Friday and Sunday, the North American ESO megaservers suffered intermittent DDOS attacks. While brief, the attacks caused disruptions in connectivity and ability to log into ESO on the affected servers at different points over the weekend. We also discovered an unrelated technical issue with the Xbox One North American server on Sunday (Jan. 15) that resulted in login errors and inability to connect to the game.

We worked through the weekend to mitigate the DDOS attacks and resolved the Xbox One technical issues – thank you all for your patience.

Thanks for telling us (though next time please let us know while it's happening).

sirston · January 2017

LegacyDM wrote: »

Publius_Scipio wrote: »

GrumpyMuffin wrote: »

This 'DDOS' seems to happen with a worrying frequency compared with other games. Suggests bigger problems with the network set up/security. I'm sure other games get attacked as often (if not more so), but they seem to defend themselves much better

Disgruntled PvPers no longer with us in Tamriel seeking revenge.

Zos has some serious competency issues if It can't protect its servers from a few disgruntled banned ex players committing a ddos. But if it's not disgruntled players why would random baddies single out and target eso with ddos? And I too wonder why when I play other games like wow or other mmorpgs I don't experience these issues? If it's not Zos and it's their ISP or backbone being targeted than Zos needs to figure out a better solution. Do they run their servers out of a garage? Or use a crappy ISP?

Sounds like Zos needs better firewalls, perimeter routers, or enhanced Hardening configurations. Or Zos needs a more reliable provider. Or needs to move to a redundant backup computing model where if one front end server is getting hammered than people can be Routed to another server located elsewhere. But none of the servers should get hammered if they have good firewalls and routers to ignore the packet floods.

Hey there fellow internet dude, Sirston here who ran a VPN network and a few other services for video games. The things I bolded will Not help against DDOS. While hardening a router may help in a business model It will do more damage for video games due to the large traffic of players connecting and disconnecting. A lot of companies also like to advertise "DDOS Proof" which is like saying a suppressor for a gun is a silencer.

I think ZOS needs to look into a mirror and ask if they want their game to last for the next 2 years or the next 10 years because if they can't protect against a DDOS of anywhere of the ballpark of 10GB to 65GB. There not looking for longevity.

If they need help with DDOS protection I would suggest @ZOS_JessicaFolsom to look into cloudflare they can divert up to 500GB....... more then enough of a few mad players would could muster anything from 10 to 20gb

starkerealm · January 2017

GrumpyMuffin wrote: »

LegacyDM wrote: »

Publius_Scipio wrote: »

GrumpyMuffin wrote: »

This 'DDOS' seems to happen with a worrying frequency compared with other games. Suggests bigger problems with the network set up/security. I'm sure other games get attacked as often (if not more so), but they seem to defend themselves much better

Disgruntled PvPers no longer with us in Tamriel seeking revenge.

Zos has some serious competency issues if It can't protect its servers from a few disgruntled banned ex players committing a ddos. But if it's not disgruntled players why would random baddies single out and target eso with ddos? And I too wonder why when I play other games like wow or other mmorpgs I don't experience these issues? If it's not Zos and it's their ISP or backbone being targeted than Zos needs to figure out a better solution. Do they run their servers out of a garage? Or use a crappy ISP?

Sounds like Zos needs better firewalls, perimeter routers, or enhanced Hardening configurations. Or Zos needs a more reliable provider. Or needs to move to a redundant backup computing model where if one front end server is getting hammered than people can be Routed to another server located elsewhere. But none of the servers should get hammered if they have good firewalls and routers to ignore the packet floods.

Or is ddos an easy excuse for another, more serious, problem. Seems to happen a lot to zos

Or it's possible that it's become increasingly common knowledge that there is a lot of internet connected hardware out there that is improperly secured. Stuff like Smart TVs or internet enabled fridges, toasters, even ****ing internet enabled thermostats (because that was a market we really needed to fill) designed and sold by companies with no serious focus on hardware security, which have lead to some downright enormous botnets in the last couple years. In turn, allowing script kiddies to throw around traffic volumes that would have been downright impossible five or six years ago.

Aeladiir · January 2017

ZOS_JessicaFolsom wrote: »

Hi everyone,

Between Friday and Sunday, the North American ESO megaservers suffered intermittent DDOS attacks. While brief, the attacks caused disruptions in connectivity and ability to log into ESO on the affected servers at different points over the weekend. We also discovered an unrelated technical issue with the Xbox One North American server on Sunday (Jan. 15) that resulted in login errors and inability to connect to the game.

We worked through the weekend to mitigate the DDOS attacks and resolved the Xbox One technical issues – thank you all for your patience.

@ZOS_JessicaFolsom
Thank you so much for letting us know what was the cause of the issues! I love the improved and more active communication from the community managers. Keep it up, please, and ignore the trolls and kids!

ArchMikem · January 2017

Saucy_Jack wrote: »

I just don't understand what the point of a DDOS attack is. "We overwhelmed some servers. Yay us!"

From what I can tell, a DDOS doesn't DO anything for the hacker except...give them the satisfaction of being a complete douchebaggler, I guess? But surely there's easier/faster ways to be a douchebaggler in life than a DDOS attack, no?

Ruining everyone else's day is their goal. They're just Trolls but with a wider reach.

On a side note, that technical issue with the Xbox Na server, would it perchance be affecting Cyrodiil? Input response is particularly off today, and there's an upsurge of players moving through walls.

LegacyDM · January 2017

sirston wrote: »

LegacyDM wrote: »

Publius_Scipio wrote: »

GrumpyMuffin wrote: »

This 'DDOS' seems to happen with a worrying frequency compared with other games. Suggests bigger problems with the network set up/security. I'm sure other games get attacked as often (if not more so), but they seem to defend themselves much better

Disgruntled PvPers no longer with us in Tamriel seeking revenge.

Zos has some serious competency issues if It can't protect its servers from a few disgruntled banned ex players committing a ddos. But if it's not disgruntled players why would random baddies single out and target eso with ddos? And I too wonder why when I play other games like wow or other mmorpgs I don't experience these issues? If it's not Zos and it's their ISP or backbone being targeted than Zos needs to figure out a better solution. Do they run their servers out of a garage? Or use a crappy ISP?

Sounds like Zos needs better firewalls, perimeter routers, or enhanced Hardening configurations. Or Zos needs a more reliable provider. Or needs to move to a redundant backup computing model where if one front end server is getting hammered than people can be Routed to another server located elsewhere. But none of the servers should get hammered if they have good firewalls and routers to ignore the packet floods.

Hey there fellow internet dude, Sirston here who ran a VPN network and a few other services for video games. The things I bolded will Not help against DDOS. While hardening a router may help in a business model It will do more damage for video games due to the large traffic of players connecting and disconnecting. A lot of companies also like to advertise "DDOS Proof" which is like saying a suppressor for a gun is a silencer.

I think ZOS needs to look into a mirror and ask if they want their game to last for the next 2 years or the next 10 years because if they can't protect against a DDOS of anywhere of the ballpark of 10GB to 65GB. There not looking for longevity.

If they need help with DDOS protection I would suggest @ZOS_JessicaFolsom to look into cloudflare they can divert up to 500GB....... more then enough of a few mad players would could muster anything from 10 to 20gb

Not sure I agree with you, but you work in the gaming industry and I don't so you might be right. My speciality is DoD. I'll keep the simple, my point is there is a lot of hardware/software out there better at mitigating ddos and proving analytics then others to include various Cisco firewalls and routers. And there are certainly technical configurations that will help and not do damage to video game traffic. Financial institutions and companies like Amazon are dealing with much more powerful ddos on a daily basis and seem to survive pretty well. Maybe they have better backbones and they are using better protective eqpment. We can agree as you pointed out that if eso wants to survive they need to do something. Because if they cant last against a few disgruntled ex players that a problem. If it's not disgruntled players, not sure why random baddies would be targeting eso when they have bigger fish in the sea to go after like Amazon or google.either way, Zos should step it up to maintain their availability.

Mojmir · January 2017

This is starting to become just an excuse now, real or not. It's convenient and easy blaming.

LegacyDM · January 2017

Mojmir wrote: »

This is starting to become just an excuse now, real or not. It's convenient and easy blaming.

I think I'm inclined to believe you. The logic doesn't make sense. I would think there would be more hateful people trying to ddos wow, then spend energy on eso. If eso can't handle the little hate that it gets...that's problematic...oh well.

sirston · January 2017

LegacyDM wrote: »

sirston wrote: »

LegacyDM wrote: »

Publius_Scipio wrote: »

GrumpyMuffin wrote: »

This 'DDOS' seems to happen with a worrying frequency compared with other games. Suggests bigger problems with the network set up/security. I'm sure other games get attacked as often (if not more so), but they seem to defend themselves much better

Disgruntled PvPers no longer with us in Tamriel seeking revenge.

Zos has some serious competency issues if It can't protect its servers from a few disgruntled banned ex players committing a ddos. But if it's not disgruntled players why would random baddies single out and target eso with ddos? And I too wonder why when I play other games like wow or other mmorpgs I don't experience these issues? If it's not Zos and it's their ISP or backbone being targeted than Zos needs to figure out a better solution. Do they run their servers out of a garage? Or use a crappy ISP?

Sounds like Zos needs better firewalls, perimeter routers, or enhanced Hardening configurations. Or Zos needs a more reliable provider. Or needs to move to a redundant backup computing model where if one front end server is getting hammered than people can be Routed to another server located elsewhere. But none of the servers should get hammered if they have good firewalls and routers to ignore the packet floods.

Hey there fellow internet dude, Sirston here who ran a VPN network and a few other services for video games. The things I bolded will Not help against DDOS. While hardening a router may help in a business model It will do more damage for video games due to the large traffic of players connecting and disconnecting. A lot of companies also like to advertise "DDOS Proof" which is like saying a suppressor for a gun is a silencer.

I think ZOS needs to look into a mirror and ask if they want their game to last for the next 2 years or the next 10 years because if they can't protect against a DDOS of anywhere of the ballpark of 10GB to 65GB. There not looking for longevity.

If they need help with DDOS protection I would suggest @ZOS_JessicaFolsom to look into cloudflare they can divert up to 500GB....... more then enough of a few mad players would could muster anything from 10 to 20gb

Not sure I agree with you, but you work in the gaming industry and I don't so you might be right. My speciality is DoD. I'll keep the simple, my point is there is a lot of hardware/software out there better at mitigating ddos and proving analytics then others to include various Cisco firewalls and routers. And there are certainly technical configurations that will help and not do damage to video game traffic. Financial institutions and companies like Amazon are dealing with much more powerful ddos on a daily basis and seem to survive pretty well. Maybe they have better backbones and they are using better protective eqpment. We can agree as you pointed out that if eso wants to survive they need to do something. Because if they cant last against a few disgruntled ex players that a problem. If it's not disgruntled players, not sure why random baddies would be targeting eso when they have bigger fish in the sea to go after like Amazon or google.either way, Zos should step it up to maintain their availability.

agreed

@ZOS please release the traffic of internet
like this

Lukums1 · January 2017

It's pretty *** poor to see this post days after it happened.

Why not identify which you guys did and started working on it which you did.

How about taking 1 minute ( 60 seconds ) to post this thread while these issues occur.

Seems like pretty bad management to me.

kyle.wilson · January 2017

how about taking time to update us about issues we are concerned about.

The lag in pvp. 2 years now not just the last 2 days.
the lag in pve
miats bs addon
your refusal for any meangful input

Yet everyone of these posts are rarely looked at by anyone other than to say "don't be a bad boy"

andreasranasen · January 2017

I find it very strange DDOS decided to target Zenimax out of all MMO's hmmm. Something sounds fishy

templesus · January 2017

I lost telvar from these. Support told me there were no server crashes and I couldn't get my telvar back. What should I do? @ZOS_JessicaFolsom

Karius_Imalthar · January 2017

I'm not sure the connectivity problems are over. I'm still getting disconnects.

Sigma957 · January 2017

Lukums1 wrote: »

It's pretty *** poor to see this post days after it happened.

Why not identify which you guys did and started working on it which you did.

How about taking 1 minute ( 60 seconds ) to post this thread while these issues occur.

Seems like pretty bad management to me.

Most of them would have weekends off and only leaving the tech guys to deal with it , can't expect a community manager to work 7 days a week.

andreasranasen · January 2017

Sigma957 wrote: »

Lukums1 wrote: »

It's pretty *** poor to see this post days after it happened.

Why not identify which you guys did and started working on it which you did.

How about taking 1 minute ( 60 seconds ) to post this thread while these issues occur.

Seems like pretty bad management to me.

Most of them would have weekends off and only leaving the tech guys to deal with it , can't expect a community manager to work 7 days a week.

Other MMO's have people working on weekends.

kyle.wilson · January 2017

most mmos have some kind of support around the clock. I'm sure they'll have the money from the crowns after housing drops.

GreenhaloX · January 2017

ZOS_JessicaFolsom wrote: »

Hi everyone,

Between Friday and Sunday, the North American ESO megaservers suffered intermittent DDOS attacks. While brief, the attacks caused disruptions in connectivity and ability to log into ESO on the affected servers at different points over the weekend. We also discovered an unrelated technical issue with the Xbox One North American server on Sunday (Jan. 15) that resulted in login errors and inability to connect to the game.

We worked through the weekend to mitigate the DDOS attacks and resolved the Xbox One technical issues – thank you all for your patience.

First I read about this issue. Kudos for the work of the technical supports in their response (yeah, stupid hackers and their stupid attacks/exploits), but holy moly, (on console), I've been experiencing horrendous lagging, at times crashing, and weapon swapping issues since Christmas weekend! Still occurring this past Monday, but now was including issues during a world boss pit. I've been hesitant to jump in to assist others that had requested help in dungeons and such, because of the crappy gameplay during. If things have improved.. well, we'll see this week following maintenance. If things will go smoothly, I will return with my thank you and appreciation. I felt like throwing my console out of the window (again; not the first time during my tenure on ESO) for the past month!

Karivaa · January 2017

So let me get this straight. We go through Xbox servers and then go to Zoe's mega servers? Do DDOS attacks happen to other games played through Xbox?

DMuehlhausen · January 2017

MrsVelius wrote: »

Why are you just now posting this; instead of letting us know during the weekend while it was happing? I lost a vSO HM instance and no news on forums on why my team of 12 lagged out, all at one time.. thank you for resolving this issue as I was fearing it was going to stay this way tell after the update.

It's probably mostly due to CS probably don't work over the weekends. However I work for a Terminal Server company and we never tell our clients exactly what the issue is while it's going on. Mostly because if tell them it's problem A, but then they find out later a little bit a B and a dash of C were thrown in they start asking why they weren't told about those other issues as well.

By the EULA they aren't required to even tell us that it was a DDoS attack so I'd jut be happy you got that information/explanation.

flubber77 · January 2017

So what is the problem for the EU server then @ZOS_JessicaFolsom? are we running back on NA? we did have the same problem but who the f*** care for EU right?

AnviOfVai · January 2017

I agree EU servers are in such a poor state, it can become unplayable for many players. I am on PS4 and I don't know what the other platforms are like, but the PS4 EU server is horrendous. The balance of the game has got ridiculous as well. Its all going down the drain for 2017.Fast.

BllyDnsr · January 2017

Our guild chat on Xbox still went robotic last night but at least people didn't lose the channels.