Having problems zooming out on the map (Xbox One), please fix this ZOS!

Hammy01 · January 2017

@ZOS_GinaBruno , @ZOS_JessicaFolsom

Lately I have been having constant issues zooming out on the map and the problem has been getting worse. When I open up my map a lot of times the level of the map that I am on is all I can view, I cannot zoom out past that level most times, for instance if I am in Belkarth and I open up my map than I all I can see if the town of Belkarth and I cannot zoom out to the rest of Craglorn or if I am outside of Belkarth and I open up the map then I can see all of Craglorn but I cannot zoom out past Craglorn. This problem makes it really hard to travel around and so far the only fix I have found is to logout and back in.

Please look into fixing this issue as it really affects the game negatively.

Libonotus · January 2017

Hammy01 wrote: »

@ZOS_GinaBruno , @ZOS_JessicaFolsom

Lately I have been having constant issues zooming out on the map and the problem has been getting worse. When I open up my map a lot of times the level of the map that I am on is all I can view, I cannot zoom out past that level most times, for instance if I am in Belkarth and I open up my map than I all I can see if the town of Belkarth and I cannot zoom out to the rest of Craglorn or if I am outside of Belkarth and I open up the map then I can see all of Craglorn but I cannot zoom out past Craglorn. This problem makes it really hard to travel around and so far the only fix I have found is to logout and back in.

Please look into fixing this issue as it really affects the game negatively.

Keep the zoom out button held down for a while and it should zoom out

Bonzodog01 · January 2017

I'm on Xbox One and have not seen this issue. No problem zooming out at all. It could be indicative of possibly a controller issue - maybe your left trigger is malfunctioning when held down?

Hammy01 · January 2017

I do keep my left trigger held down when trying to zoom out. I guess it could be my Elite controller that I just got 4 or 5 months ago but I am not sure as logging out and back in or doing a "resetui" fixes this issue.

skiptomyluau · January 2017

For me lag carries over to the map. It takes about 6 seconds to smooth itself out. Im learning with this game a lot of times its best to just wait before mashing too many buttons. Ie loading in new areas, certain menus, guild stores, map screen

Cavarka · January 2017

No, it is an issue. I had it for awhile. Do a hard reset of your Xbox and see how you go, that fixed it for me. Was not a controller issue.

Hammy01 · January 2017

Cavarka wrote: »

No, it is an issue. I had it for awhile. Do a hard reset of your Xbox and see how you go, that fixed it for me. Was not a controller issue.

Well I usually always completely turn off my Xbox after playing (Hold down the Xbox button on the controller and then select turn off Xbox) but maybe I need to just unplug the power to my Xbox for about 30 sec to completely reset it.

Balibe · January 2017

Hammy01 wrote: »

I do keep my left trigger held down when trying to zoom out. I guess it could be my Elite controller that I just got 4 or 5 months ago but I am not sure as logging out and back in or doing a "resetui" fixes this issue.

Don't think the issues is your elite controller unless there is an issue with the controller itself. I have two elite controllers and both work fine with the game and map ......

You do know you can adjust the range of the triggers on the elite. I have the trigger stops switched on the bottom and set the controller option to trigger as soon as it is pushed in 1%. Your controller settings may be at 99%, so you are not getting to 100% for the map to go out to the world. You do know you have to hold it there for a few seconds before the world map pops up?

Hammy01 wrote: »

Cavarka wrote: »

No, it is an issue. I had it for awhile. Do a hard reset of your Xbox and see how you go, that fixed it for me. Was not a controller issue.

Well I usually always completely turn off my Xbox after playing (Hold down the Xbox button on the controller and then select turn off Xbox) but maybe I need to just unplug the power to my Xbox for about 30 sec to completely reset it.

You can also try deleting the saved data on the XB1. This will not delete your characters as the data is saved on the servers. If the file has issues, this will reload a fresh data file to the XB1 .....

Hammy01 · January 2017

Balibe wrote: »

Hammy01 wrote: »

I do keep my left trigger held down when trying to zoom out. I guess it could be my Elite controller that I just got 4 or 5 months ago but I am not sure as logging out and back in or doing a "resetui" fixes this issue.

Don't think the issues is your elite controller unless there is an issue with the controller itself. I have two elite controllers and both work fine with the game and map ......

You do know you can adjust the range of the triggers on the elite. I have the trigger stops switched on the bottom and set the controller option to trigger as soon as it is pushed in 1%. Your controller settings may be at 99%, so you are not getting to 100% for the map to go out to the world. You do know you have to hold it there for a few seconds before the world map pops up?

Hammy01 wrote: »

Cavarka wrote: »

No, it is an issue. I had it for awhile. Do a hard reset of your Xbox and see how you go, that fixed it for me. Was not a controller issue.

Well I usually always completely turn off my Xbox after playing (Hold down the Xbox button on the controller and then select turn off Xbox) but maybe I need to just unplug the power to my Xbox for about 30 sec to completely reset it.

You can also try deleting the saved data on the XB1. This will not delete your characters as the data is saved on the servers. If the file has issues, this will reload a fresh data file to the XB1 .....

I am aware of the trigger stops on the bottom and i use it so i don't have to press it all the way in... I might set it the other way to see if it changes.
I should also mention that i can zoom in and out just fine, i only get stuck on what ever layer of the map i am in (ie, reapers march... I cannot zoom out to see any other zones but i can fully zoom in and back out to the full reapers march just fine.

Brrrofski · January 2017

I get it too. Only way is to close game and open it up again. Really annoying. Will probably never get fixed.

DRXHarbinger · January 2017

Been that way since day 1. Zoom out to change zones...nope I have the whole Arubis up. Zoom in...nope back in fully zoomed...generally fast travelling to someone else and using it works fine. Still shouldn't happen though.

g0dlik3buthumbl3 · February 2017

I have developed this same issue on PS4 over the last week. Never had any issue in the last 2 years, now suddenly I can't zoom out on my map, meaning I can't travel. Restarting does not help the issue, it just comes and goes of its own volition. Help please ZOS as it's really annoying

NeillMcAttack · February 2017

A handy work around for the time being might work like this;
Load up map, press y, press R1, scroll to desired location, press A.

This is a much more convenient way of using the maps IMO.

Molydeus · February 2017

Just need to hold the trigger down. Be patient.

NewBlacksmurf · February 2017

1. Hold the zoom out
2. Make sure you're not in an area that has another area inside.....example are towns that have a local town map if you're in that zone.

***Some parts of the world have 3 zoom levels*** (these are the ones you're having issues with....you need to move out of that area) Its by design and not a hardware or software issue.

*Move out of the town or just hold zoom out until you see the world map. Typically what you're trying to describe is resolved by moving in or out of the immediate zone. Its not a bug, its how the game has worked on PC and Xbox One since launch

Hammy01 wrote: »

Cavarka wrote: »

No, it is an issue. I had it for awhile. Do a hard reset of your Xbox and see how you go, that fixed it for me. Was not a controller issue.

Well I usually always completely turn off my Xbox after playing (Hold down the Xbox button on the controller and then select turn off Xbox) but maybe I need to just unplug the power to my Xbox for about 30 sec to completely reset it.

This isn't how you resolve the issue and isn't a hard reset. If you're console is set to energy save (if it can update games and apps while off) then you're not turning it all the way off. Hard reset is holding the xbox logo on the console for 5-10 seconds (holding it on the controller does nothing different)

You should turn it all the way off at least once a week if you play this game a lot because this game has a lot of memory leak issues.

Hammy01 · February 2017

NewBlacksmurf wrote: »

1. Hold the zoom out
2. Make sure you're not in an area that has another area inside.....example are towns that have a local town map if you're in that zone.

***Some parts of the world have 3 zoom levels*** (these are the ones you're having issues with....you need to move out of that area) Its by design and not a hardware or software issue.

*Move out of the town or just hold zoom out until you see the world map. Typically what you're trying to describe is resolved by moving in or out of the immediate zone. Its not a bug, its how the game has worked on PC and Xbox One since launch

Hammy01 wrote: »

Cavarka wrote: »

No, it is an issue. I had it for awhile. Do a hard reset of your Xbox and see how you go, that fixed it for me. Was not a controller issue.

Well I usually always completely turn off my Xbox after playing (Hold down the Xbox button on the controller and then select turn off Xbox) but maybe I need to just unplug the power to my Xbox for about 30 sec to completely reset it.

This isn't how you resolve the issue and isn't a hard reset. If you're console is set to energy save (if it can update games and apps while off) then you're not turning it all the way off. Hard reset is holding the xbox logo on the console for 5-10 seconds (holding it on the controller does nothing different)

You should turn it all the way off at least once a week if you play this game a lot because this game has a lot of memory leak issues.

I don't have my xbox set on energy save mode... I completely shut it down every day. Anyways, i don't have much of an issue with this anymore but i can say that it is not a controller issue. I can't say for sure but i think deleting the game save file helped with this issue... I have been deleting it once a week.