1.) The customization options flat out suck (Instead of giving us items which unlock and can be worn) GIve us the option (With Subscription to freely go back) and edit our character whenever we want to, add the new unlocked cash shop items to the character creator (Only charge $10 for race changes if that is a must.) Stop being greedy.
2.) RNG Boxes, If you are going to do these (Please at least show the percentage chance to get each item, and a list of contents in each box its rather annoying not knowing anything about items seeing a guy spend $100 on YouTube it really isn't worthit its just GAMBLING, but really a Gacha to avoid Gambling laws.