Hello everyone. I've recently returned to the game and remember the Support Team being fairly responsive and helpful back at initial game launch. I filed the attached request recently with Support and began getting concerning responses that seem to simply be copy-and-paste form emails, and saying they will close my ticket if I in turn do not respond again (to keep the ticket alive). Ultimately this isn't helpful and it seems like the email's purpose is just meant to "wear me down", hoping I lose interest in my particular problem.

Disclaimer: I was fully prepared to receive no response at all from them until after the holidays. I also didn't expect this to be resolved in a short time. However, immediately receiving these types of responses makes the whole situation much worse than receiving no response at all, in my opinion. I'm not even convinced that these people responding are human.

My questions are:

1. Is this normal for ESO Support to respond in this way?

2. Should I keep playing this circular game of replying until somebody actually tries helping? or should I just give up now while I still have my sanity?

3. Has anyone successfully been helped by Support to solve a similar guild problem? If so, how long ago was this and did you have to go through the same email treatment?

Thanks for your help.