Hearing back from Support

VoxPatriam · December 2016

I've got an issue with my account and submitted a support ticket. How long does it usually take to hear back?

Stovahkiin · December 2016

Unfortunately, it can take anywhere between a day and a week, judging from my own personal experience at least.

bottleofsyrup · December 2016

Been a week since I've heard anything.

[Deleted User] · December 2016

The user and all related content has been deleted.

vyndral13preub18_ESO · December 2016

Make sure you check your mail and junk mail every once in a while. The first response with be a generic response that usually has nothing to do with anything. And will end with if you dont respond we will assume this random nonsense we sent you fixed the issue, thanks!

Of course it will also be the second and third response from them, but fight the good fight!

VoxPatriam · December 2016

That's really unfortunate. My issue is that Steam attached my ESO to my husband's Steam account and the two are linked together. He doesn't play; I do. He's been deployed and, even though he got a laptop for the deployment, he wasn't able to use his personal computer online (no Steam or anything) while gone so it was a non-issue until he got home 2 days ago. Even with Steam Family Sharing, only one person can play a game on the library at a time, so if he logged in while I was playing, it'd boot me off. Steam won't allow you to give games so we can't migrate the game to my Steam account. So I planned on just purchasing another copy of ESO for my own library and making a new account. However, because of my friend list/guild status, I'd like to keep the same UserID I have now (I do realize I will have to start my characters over, lose achievements, etc, etc which is fine at this point) so there's no confusion over me being...you know, me. So all I'm asking for is for them to change the UserID on the current account so I can then use the current ID on the new account. I know UserID changes are really uncommon and there has to be a good reason; I figure this might be one of those cases, especially since they'd actually be making more money off of it, rather than me trying to find a workaround. I'd been enjoying the game enough that I even considered purchasing a subscription for the first time. But if they can't answer support, I'm not sure that I want to bother.

idk · December 2016

@heaven13

Tag @ZOS_GinaBruno and @ZOS_JessicaFolsom and such. They have helped countless times to get tickets resolved, especially if they get hung up.

VoxPatriam · December 2016

Thanks for the tip!

ZOS_DaryaK · December 2016

@heaven13, I've confirmed your ticket is where it should be and a customer support agent will respond as soon as they get to your ticket.

VoxPatriam · December 2016

ZOS_DaryaK wrote: »

@heaven13, I've confirmed your ticket is where it should be and a customer support agent will respond as soon as they get to your ticket.

Thank you for checking on it for me. I appreciate it.

idk · December 2016

@ZOS_DaryaK is on the front line while Gina is probably preparing for her babies first Christmas.

Thx for looking into it for this guy.

VoxPatriam · December 2016

Thank you to everyone that assisted and gave feedback, including @ZOS_DaryaK. Support got back to me and was able to change the UserID. It was a painless process once I got in touch with someone.

Prof_Bawbag · December 2016

Depends if the RNG falls for you. Like the game, the customer service is also based around RNG. Took me weeks to hear back from them.