So this will almost guaranteed be moved to another subcategory but I felt like this deserved some attention.

According to this Reddit thread a player asked someone named Peter from customer support about old crown store items and the support said he had the tools to sell it to the player and even to tell his friends about it. naturally a lot of readers got excited and some impulsively bought thousands of Crowns only to find out that the policy has now changed and they are unable to sell outdated items. So which one is it ZOS and why was this even made possible and kept secret in the first place ???