Account Compromised...

Xecuter13 · December 2016

I was able to log onto the game and play this morning but every time I logged off...I had to reset my password. When the game when down for maintenance, I updated my email security and passwords to ensure the safety of my accounts. I have been trying to log in for the past hour or so now and it keeps telling me my password and or username are incorrect. I know that I am entering the correct password/username because I had written them down every time I changed them. I have been trying to get a password reset email sent to my account email but it's been over and hour now and I still have not received one. I have tried multiple times for this reset email and still nothing. I've also tried the forgot user ID option...but still not getting an email to fix my problem. I believe that my account has been hacked but I am still able to answer the security questions when being asked them while applying for password reset email. Someone please help me as I am getting very frustrated. ESO needs to have a two step verification or something to help with these issues. Is there a reason why I can't receive the emails? I was getting them every time I had to reset this morning...why are they stopping now?

Nestor · December 2016

Have you checked your Spam Folder?

Xecuter13 · December 2016

yes...I have checked it and have emptied it out as well so any new emails would show.... But like I said...I was getting the emails earlier this morning...In my Inbox...so I know they would be showing up in my inbox...not in my spam.

Nestor · December 2016

I know in the past with web portals and multiple requests it can cause things like your account to be locked up. I don't know the stock time to unlock, but it should not be too long.

Have you tried another browser? Perhaps a browers update messed with some security settings or an addon or script blocker to prevent successful password change.

In the meantime, open a support ticket, hopefully that email will show up as you have to respond to it in turn to get a person to respond.

Xecuter13 · December 2016

I haven't updated any browser and I only use just the one browser. Even if it did prevent the password change...my old password should still work. I have opened a ticket with support about an hour ago on this matter...I have not received anything in response since. It's almost like I don't exist...not saying i'm being ignored...just almost like my account isn't there anymore....even though I can input info to get the email sent....it's just not getting to me for some reason. Making me believe that someone has changed something to where I can't get back into my account.

Xecuter13 · December 2016

I get the emails when you respond to this thread...not sure if that helps at all

yodased · December 2016

https://account.elderscrollsonline.com

log in there, check your history

Xecuter13 · December 2016

@yodased that's the site I CANT login to lol....meaning I can't log into the game at all....

yodased · December 2016

There is two step, if someone from another IP logs into your account they have to check their email for a code. So if you didn't get that email and your email isn't compromised, then your account isn't compromised.

I have had it take 2 hours before a reset email came through

Xecuter13 · December 2016

I got two emails earlier this morning about a login from and unkown IP.....which is why I kept resetting my password...also because if I logged out...it kept saying incorrect password. There were also times when I first tried logging into the game...it would say that the account was already logged in and it would boot me back to the sign in screen with and error 304 I think.

I was playing the game as the servers went down for maintenance. Now I can't login with the password I had used last and I can't get any password or user ID reset emails...that's my problem in a nut shell...I had to change my password 2-3 times already this morning before the maintenance because of suspicious activity. I really wish there was a live tech support agent I could talk to to get this resolved...

Xecuter13 · December 2016

Not sure how I'm going to get help if I can't even get an automated response back when I submit a ticket. My ticket number or reference number is 161213-002160 if that helps. Somebody has to be able to do something on this forum...how am I supposed to be helped when your system wont reply to me or acknowledge that I exist?

ZOS_CoriJ · December 2016

Thanks for the ticket number. Moderators cannot do anything to assist from the forums, but we did double check your ticket and helped to move it along to the proper team. We hope they have it addressed for you shortly.

Since this cannot be solved from the forums we have closed this thread.