Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6

Customer support - Why cant I sign in?

Cozzy1991
Cozzy1991
✭✭✭
The sign in button is there but i can not click it under any circumstances. not even trying to tab through to it. After you did your roll back, I lost the item that I have farmed 350+ runs of VMA to get, after finally getting it last night. Log back in the game to go and upgrade it, and BOOM. Quest log says I'm on round 8........NOT HAPPY ZENIMAX.....I cant even log into your support page to be told "lol not our problem enjoy".....
  • bottleofsyrup
    bottleofsyrup
    ✭✭✭✭✭
    Do you have an ad blocker on, by chance? That's what blocked it for me and turning it off let me log in.
  • Cozzy1991
    Cozzy1991
    ✭✭✭
    Do you have an ad blocker on, by chance? That's what blocked it for me and turning it off let me log in.

    Nope. I dont have any add blockers :(. I got a response from an in game ticket though...

    Response
    Greetings!

    Thank you for contacting The Elder Scrolls Online Team. I’m sorry to hear that you’re experiencing an issue with this item.

    We are not able to restore items that were destroyed, deconstructed, or altered.

    However, in some cases we are able to restore destroyed Crown Store or Imperial Edition bonus items. If you have destroyed a Crown Store or Imperial Edition item and would like to have it restored, please reply to this email with any additional information on the loss and I will investigate further.

    Please be advised that we are not able to "unbind" items that have been bound to your character nor can we provide replacement items.

    Additionally, please be aware that our dungeon item drops are based off of random loot tables. Each time an item is dropped, it is randomly selected by the system. As such, some players may have experiences where they run a dungeon several times and do not receive the item that they want. It is statistically possible for this to happen and is working as designed.

    If you are missing any crafting materials, make sure to check your new Craft Bag! You can find more information regarding the Craft Bag here.

    Also keep in mind that once Update 12 is live on your platform, there will be changes to many different items and crafting systems in the game. Please review the Patch Notes to make sure you are up to date with the most recent changes in the game.
    Kind Regards,
    The Elder Scrolls Online Team


    If you have a question about how to use a specific item or its purpose, I recommend that you check out the community sites below:

    UESPWiki
    Wikia
    Fextralife







    So BASICALLY zenimax is saying "lol gtfo just give me your $15 and shut up". I'm completely done with this games mechanics and staff. Absolute joke.
  • bottleofsyrup
    bottleofsyrup
    ✭✭✭✭✭
    That looks like the crap automated response. Try replying to that again.
Sign In or Register to comment.