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Account Suspension/Unauthorized Membership Cancellation
Adriel
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Hello! I hope this reaches the right person/team. I sent a support ticket, but I'm not sure if it made it to the right department so I'm posting here.
Ticket #161107-002608
I tried logging in the ESO game client, but it wasn't taking my password. I checked the site to manage my account, but found that it's suspended. I received this message in my email:
"This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account."
I did not authorize that cancellation. I also did not get ESO through Steam. I purchased the game from Amazon. However, the card that I've been using for my recurring membership had been compromised. I have disputed fraudulent charges (nothing related with ESO), and the card is no longer active. Would that warrant an account suspension? At the least, I thought it would simply drop the ESO plus membership, and I'd still be able to play the game - just without the added benefits. I would like to change the payment information I have on file (I do want an ESO plus membership) but I couldn't since I'm locked out of my account.
Please let me know what I need to do to get my account restored. Thank you!
Ticket #161107-002608
I tried logging in the ESO game client, but it wasn't taking my password. I checked the site to manage my account, but found that it's suspended. I received this message in my email:
"This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account."
I did not authorize that cancellation. I also did not get ESO through Steam. I purchased the game from Amazon. However, the card that I've been using for my recurring membership had been compromised. I have disputed fraudulent charges (nothing related with ESO), and the card is no longer active. Would that warrant an account suspension? At the least, I thought it would simply drop the ESO plus membership, and I'd still be able to play the game - just without the added benefits. I would like to change the payment information I have on file (I do want an ESO plus membership) but I couldn't since I'm locked out of my account.
Please let me know what I need to do to get my account restored. Thank you!
0
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ZOS_CoriJ✭✭✭✭✭Looks like this issue was resolved this morning. Since issues of suspension cannot be addressed from the forums we are closing this thread. For anyone else having this issue, you must contact support to address a suspension. It is not always an issue of behaviour (as an example, it can be a security measure) so it is best to discuss with a support agent who can tell you more about your account. The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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