Junipus wrote: »

SaibotLiu wrote: »

I tried to read OP but I just cant, cant make heads or tails out of wtf is going on. My expectation is customer service would have the same issue working out what the problem actually is. Pretty much what I got is-

"DK skills broken on my dude, perhaps also other dudes, huge bug, AOE is garbage time" or something.

I don't think CS can help you with that.

If you type your tickets anything like your posts you arent going to get any help. You bounce all over the place and requires too much energy just work out what you're on about. You need to be clear and concise and exercise some brevity. A wage slave CS staffer isnt going to sit there and dredge through your rambling when there are other people to help.

There are no wage slave CS staffers, only auto-bots with AI programmed by a brain-dead slug. Wouldn't matter if OP send a wall of text in or an articulate, meticulous and detailed list of all their issues it'd still get a response offering advice on accessing the crown store followed by another message 24 hours later informing them the ticket was closed.

Also, CS act as first point of contact with issues they cannot resolve being forwarded to the relevant departments. Anyone who's worked in or dealt with CS (basically everyone) knows that.

I don't care who's reading it, this type of complaint is never going to be taken seriously. It would likely take 3 or 4 follow up emails just to extract a legible thought that can be acted on, not gonna happen as it's a tremendous waste of resources for something that is likely a local issue. And if CS staff wouldn't waste their time on it (they wouldn't, regardless of if such staff exists or not) nobody in another department is going to either. Not to mention to pass it on to the appropriate area the low level staff has to know who to forward it to. The OP would get glanced at and draw the response "yeah, that ain't for me" and passed off to someone else.

So yes, how you word things and present the problem in this scenario or any other in life, is going to have a big impact on the result you get. This is demonstrable common sense.