The Elder Scrolls Online

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So when we getting an EU fix for client?

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Troneon
Troneon
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After a lot of issues managed to finally get the client to allow to get to login....then finally got to character screen after more issues, then finally got all my addons and settings restored correctly and working.....only to have been forced on NA server every time I login even though EU Live is selected...so have to waste more time, selecting back and forth 3-4 times until the client finally catches up and allows me to login into EU server......

So ZOS, how long do we have to do this for? A week? A month? or is it just another case of no communication on this except for "we fix it on monday"....."maybe"..."we hope"....


Edited by Troneon on October 7, 2016 9:40AM
PC EU AD
Master Crafter - Anything you need!!
High Elf Magicka Templar Healer/DPS/Tank
Trials / Dungeons / PVP / Everything
  • Enodoc
    Enodoc
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    Current communication is "working on it " and "it will be in an incremental patch". In the meantime, while we have to do the flip-flop toggle from Live to Live-EU every time we start the game, it only takes around 45-90 seconds to update, which isn't too bad in the long run.
    UESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
    Join us on Discord - discord.gg/uesp
  • Troneon
    Troneon
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    Enodoc wrote: »
    Current communication is "working on it " and "it will be in an incremental patch". In the meantime, while we have to do the flip-flop toggle from Live to Live-EU every time we start the game, it only takes around 45-90 seconds to update, which isn't too bad in the long run.

    I really feel like client related issues that effect logins to servers should be hot fixed regardless.....

    Not "we fix on monday, promise, maybe.."....only to find again for the 100th time it didn't get fixed...
    PC EU AD
    Master Crafter - Anything you need!!
    High Elf Magicka Templar Healer/DPS/Tank
    Trials / Dungeons / PVP / Everything
  • anitajoneb17_ESO
    anitajoneb17_ESO
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    Enodoc wrote: »
    Current communication is "working on it " and "it will be in an incremental patch". In the meantime, while we have to do the flip-flop toggle from Live to Live-EU every time we start the game, it only takes around 45-90 seconds to update, which isn't too bad in the long run.

    Well... that doesn't include the *hours* of explanation needed in TeamSpeak each time a guildie turns up for the 1st time after the patch, freaking out that "his characters have disappeared". (I know it should take less time to explain but you know how it is when it comes to people actually listening to simple instructions...)

  • I_killed_Vivec
    I_killed_Vivec
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    Enodoc wrote: »
    Current communication is "working on it " and "it will be in an incremental patch". In the meantime, while we have to do the flip-flop toggle from Live to Live-EU every time we start the game, it only takes around 45-90 seconds to update, which isn't too bad in the long run.

    Comments like "it's only 45-90 seconds" lead to "well why bother fixing it?".

    People complain about load screens that are shorter!

    It's a shoddy way to treat your customers, and unfortunately demonstrates that this code was never tested, which is unacceptable...

    "We tested NA access. Why bother testing EU access?"

    Not good enough.
  • Enodoc
    Enodoc
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    Troneon wrote: »
    Enodoc wrote: »
    Current communication is "working on it " and "it will be in an incremental patch". In the meantime, while we have to do the flip-flop toggle from Live to Live-EU every time we start the game, it only takes around 45-90 seconds to update, which isn't too bad in the long run.
    I really feel like client related issues that effect logins to servers should be hot fixed regardless.....
    Not "we fix on monday, promise, maybe.."....only to find again for the 100th time it didn't get fixed...
    By definition of a hotfix, I assume it can't be hotfixed, as it most likely requires a code change in the client and hotfixes can't do code changes. And I would assume the fact that it is still actually possible to login with the workaround means it is not a high enough priority for emergency maintenance.

    anitajoneb17_ESO wrote: »
    Enodoc wrote: »
    Current communication is "working on it " and "it will be in an incremental patch". In the meantime, while we have to do the flip-flop toggle from Live to Live-EU every time we start the game, it only takes around 45-90 seconds to update, which isn't too bad in the long run.
    Well... that doesn't include the *hours* of explanation needed in TeamSpeak each time a guildie turns up for the 1st time after the patch, freaking out that "his characters have disappeared". (I know it should take less time to explain but you know how it is when it comes to people actually listening to simple instructions...)
    Can't argue with that! ;)
    UESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
    Join us on Discord - discord.gg/uesp
  • Troneon
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    So next incremental patch?
    PC EU AD
    Master Crafter - Anything you need!!
    High Elf Magicka Templar Healer/DPS/Tank
    Trials / Dungeons / PVP / Everything
  • Tandor
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    There is talk (see Dev Tracker) of a hotfix for the Cyrodiil grouping bug possibly coming later this week, so I guess this issue might be addressed then as well. Should that be the case then I confidently predict a rash of posts complaining about the amount of downtime :smiley: !
    Edited by Tandor on October 10, 2016 5:12PM
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