Random Stutter With Sound Distortion

myappleaccount924b14_ESO · April 2014

So, after the Megaserver for NA went down and came back up, I signed on only to be met with a strange issue. While playing the game, or even just being at my character menu, the game will suddenly freeze for a split second, and distort the sound to where it sounds like a "buzzing" noise. I'm not sure if this is an issue with my PC, or some new glitch since they patched their own servers.

And just to be clear, I NEVER had this issue during the beta, or even from early access up until now. It only started tonight, after the NA Megaserver was brought back online. Is anyone else experiencing this issue, or is it just me? I've tried closing the application completely and restarting my PC, then even went as far as to have my Nvidia manager optimize the graphics to its own recommended settings for my graphics card...None of this fixed it. Any ideas?

Nemistic · September 2016

I ve exactly the same issue any news? did u manage to fix it or anyone can help abt this?

phairdon · September 2016

Nemistic wrote: »

I ve exactly the same issue any news? did u manage to fix it or anyone can help abt this?

Two things you can do. @Nemistic

Right click the desk top shortcut (providing you're on PC). Properties, compatibility. Tick the box saying 'disable display scaling on high DPI settings'. Great for helping with stuttering.

Go into your documents folder. Elder scrolls online folder. Live and delete the user setting file. This one is for fixing the sound. Could also help with the stuttering.

If you're on console. Cannot help.

Nemistic · September 2016

I m on pc tryin right away ty so much for helpin i ll let u know the result

Nemistic · September 2016

I ve tried both method

'disable display scaling on high DPI settings' didnt work
i ve deleted user setting file then game gone back to normal after 30 mins same problem happened again..This thing came out of nowhere after last update so i ve no idea why its happenin any more idea what to do?

Nemistic · September 2016

Response Juan via Email 09/15/2016 01:06 PM
Hey there,

Thank you for taking the time to contact The Elder Scrolls Online support team. My name is Juan. It would be my pleasure to help guide you today, my friend.

Unfortunately your system does not meet minimum requirements to run the game, the requirements are as follows:

PC Minimum System Requirements*:

OperatingSystem: Windows 7 32-bit
Processor: Intel i3 or AMD 3870 generation processors or higher
SystemRAM: 3GB
HardDiskSpace: 85GB free HDD space
GPU: Direct X 11.0 compliant video card with 1GB RAM (NVIDIA GeForce 460 or AMD Radeon 6850)
Sound: DirectX compatible sound card
Internet: Internet Broadband Connection**
What this means is that your system can not reliably run the game and issue can occur at any moment, issues that we cannot reliably troubleshoot due to the low specification of the system.

We apologize for any inconvenience that this may cause you.

Warm Regards,
Juan, Templar of The Pact and Servant of Tamriel
The Elder Scrolls Online Team

"Open your heart to the noble secrets of art and love. Treasure the gifts of friendship. Seek joy and inspiration in the mysteries of love." - Sacred Commandment of Dibella

""""""my last chance is to get help from them and the reply is what i expected showin the fault as it is caused from the player...."Players help players" my only hope is you cos i vent been gettin any signs of this issue before last patch and now i m sufferin and these guys tellin me that my system which is running this game at highest quality without any fps drop before sucks now its an expected reply from a support team who doesnt wanna work i already ignored em ....pls help."""""

phairdon · September 2016

Your best option is to upgrade to meet system requirements. Unsure why it took the last patch for this to happen. When my motherboard crapped out earlier in the year, I tried playing some of my games on an old pc. Talk about a nightmare, even though a few met the very minimum requirements.
Games stuttered badly, lagged so to speak. It was like playing in super slow motion.

Btw. When thieves guild was introduced, dx9 was dropped. You graphic card or on board graphics need to be dx11 or dx12.

Nemistic · September 2016

My fps drop and freezin at split seconds is not abt the low system specs cos i can play without fps drop most of the time over 50 fps its comin from time to time and not only in action scenes when there s even no player or action around its comin and when in huge action sometimes comin sometimes not source of the problem should be different i think when i delete system ini file game is reconstructing it and this problem is goin for a while then comin back again.

My system Core 2 Duo E8400 3.0 GHZ
Gigabyte G41M Combo
R7 370 DX 12 Comp Card
4 GHZ Ram
Win 7 64bit

Everything was fine a week ago this thing came out of nowhere and problem is not my low system spec.