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ZOS is extremely disrespectful

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  • I_killed_Vivec
    I_killed_Vivec
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    There's now a banner...

    "We are aware of the connection issues to the European megaservers and are investigating them."
  • HansK
    HansK
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    BdCHighVoltage wrote: »
    Thevampirenight wrote: »
    Well the severs are located in Germany so most of the staff most likly speak german. Would you guys prefer the servers be located in Great Briton?

    GB is not EU anymore

    It is.
  • LaucianNailor
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    I_killed_Vivec wrote: »
    There's now a banner...

    "We are aware of the connection issues to the European megaservers and are investigating them."

    Yes AT LAST; about 2 hours AFTER players reported having issues.....lets hope for a quick resolution now that have confirmed awareness.

    Mac/PC EU Server

    Lots of alts....561+ CP
    Inside Trade Guild
  • Zensonar
    Zensonar
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    Valorin wrote: »
    A general advice:

    If you are very upset or angry at anybody because your game doesn't work, that might be a hint that you are addicted to a video game.
    That's terrible advice. Getting frustrated when my toaster doesn't work isn't a hint that I'm addicted to toast.
  • Daemons_Bane
    Daemons_Bane
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    Just because you are only getting information about it now, does not mean that they have not been aware of it.. It's not the tech guys' job to inform addictive players of problems
  • NovaShadow
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    So much entitlement.

    Heaven forbid you actually have to partake in the real world for a few hours.

    Quick, protect all the deer. Childish rage is on the move.
    PC NA - EPHS
  • Drakoleon
    Drakoleon
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    "Childish rage"? People pay to play mate! Wake up! Cancel your subs teach them a lesson!
  • Valorin
    Valorin
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    I think, childish rage is pretty accurate.
  • Daemons_Bane
    Daemons_Bane
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    Drakoleon wrote: »
    "Childish rage"? People pay to play mate! Wake up! Cancel your subs teach them a lesson!

    You pay to rent a space in their game.. You don't even own your characters.. You signed off your rights with the EULA.. The "cancel your sub" campaign is stupid as hell too.. Do you REALLY think that it would have a positive effect if the company made less money to buy equipment/staff?
  • Legedric
    Legedric
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    Drakoleon wrote: »
    "Childish rage"? People pay to play mate! Wake up! Cancel your subs teach them a lesson!

    Wrong, you pay to get convenient stuff, DLC access etc. not "to play" in general with your monthly fee.
    Edited by Legedric on September 7, 2016 8:29AM
    ◄ Legedric the Flamedancer ► - Redguard Dragon Knight
    ◄ Legedric the Stormdancer ► - Altmer Sorcerer
    ◄ Legedric the Sundancer ► - Altmer Templar

    EU | DRUCKWELLE - Retter des Kaiserreiches
  • Lumbermill_Emperor
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    EU server must locate definitely not in GB
    but in geographical middle of EU
    its actually west corner of Ukraine
    all countries from EU will have same ping if location of the servers will be in the middle
  • Zensonar
    Zensonar
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    NovaShadow wrote: »
    So much entitlement.

    Heaven forbid you actually have to partake in the real world for a few hours.

    Quick, protect all the deer. Childish rage is on the move.
    What do you hope to achieve writing comments like this?
  • Legedric
    Legedric
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    Lumbermill_Emperor wrote: »
    EU server must locate definitely not in GB
    but in geographical middle of EU
    its actually west corner of Ukraine
    all countries from EU will have same ping if location of the servers will be in the middle

    EU megaservers are located in Frankfurt, Germany as far as I know.
    Edited by Legedric on September 7, 2016 8:31AM
    ◄ Legedric the Flamedancer ► - Redguard Dragon Knight
    ◄ Legedric the Stormdancer ► - Altmer Sorcerer
    ◄ Legedric the Sundancer ► - Altmer Templar

    EU | DRUCKWELLE - Retter des Kaiserreiches
  • Daemons_Bane
    Daemons_Bane
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    Zensonar wrote: »
    NovaShadow wrote: »
    So much entitlement.

    Heaven forbid you actually have to partake in the real world for a few hours.

    Quick, protect all the deer. Childish rage is on the move.
    What do you hope to achieve writing comments like this?

    What does OP hope to gain by whining like a kid who didn't get candy?
    Edited by Daemons_Bane on September 7, 2016 8:30AM
  • I_killed_Vivec
    I_killed_Vivec
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    Some people take out their frustration by ranting angrily about how they are being treated.

    Some people seek to relieve their frustration by passive aggressively telling those people to be patient (with an ill-disguised sense of superiority) :)
  • Zensonar
    Zensonar
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    Daemons_Bane wrote: »
    Zensonar wrote: »
    NovaShadow wrote: »
    So much entitlement.

    Heaven forbid you actually have to partake in the real world for a few hours.

    Quick, protect all the deer. Childish rage is on the move.
    What do you hope to achieve writing comments like this?

    What does OP hope to gain by whining like a kid who didn't get candy?

    It's just some guy venting frustrations about a faulty product.
  • HansK
    HansK
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    Legedric wrote: »
    Lumbermill_Emperor wrote: »
    EU server must locate definitely not in GB
    but in geographical middle of EU
    its actually west corner of Ukraine
    all countries from EU will have same ping if location of the servers will be in the middle

    EU megaservers are located in Frankfurt, Germany as far as I know.

    They are. BTW, ping times are dependent on many things, but not much on geographical location. Nearness to the Internet backbone is more important. In Frankfurt it is https://www.de-cix.net/. AFAIK Amsterdam is even faster https://ams-ix.net/
    Edited by HansK on September 7, 2016 8:38AM
  • Daemons_Bane
    Daemons_Bane
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    Zensonar wrote: »
    Daemons_Bane wrote: »
    Zensonar wrote: »
    NovaShadow wrote: »
    So much entitlement.

    Heaven forbid you actually have to partake in the real world for a few hours.

    Quick, protect all the deer. Childish rage is on the move.
    What do you hope to achieve writing comments like this?

    What does OP hope to gain by whining like a kid who didn't get candy?

    It's just some guy venting frustrations about a faulty product.

    No.. He's not.. He's whining that someone has not been woken to make a forum post that this problem is being worked on
  • hrothbern
    hrothbern
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    HansK wrote: »
    Legedric wrote: »
    Lumbermill_Emperor wrote: »
    EU server must locate definitely not in GB
    but in geographical middle of EU
    its actually west corner of Ukraine
    all countries from EU will have same ping if location of the servers will be in the middle

    EU megaservers are located in Frankfurt, Germany as far as I know.

    They are. BTW, ping times are dependent on many things, but not much on geographical location. Nearness to the Internet backbone is more important. In Frankfurt it is https://www.de-cix.net/. AFAIK Amsterdam is even faster https://ams-ix.net/

    +1

    correct
    "I still do not understand why I followed the advice of Captain Rana to bring the villagers of Bleakrock into safety. We should have fought for our village and not have backed down, with our tail between our legs. Now my home village is in shambles, the houses burning, the invaders feasting.I swear every day to Shor that after Molag Bal has been defeated, I will hunt down the invaders and restore peace in Bleakrock and drink my mead with my friends at the market place".PC-EU
  • ZOS_KaiSchober
    ZOS_KaiSchober
    admin
    Good morning and my apologies for the late reply.

    Our tech team is investigating the connection issues.
    We'll keep you updated.
    Kai Schober
    Senior Community Manager - The Elder Scrolls Online
    Facebook | Twitter | Twitch
    Staff Post
  • Zensonar
    Zensonar
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    Daemons_Bane wrote: »
    Zensonar wrote: »

    It's just some guy venting frustrations about a faulty product.

    No.. He's not.. He's whining that someone has not been woken to make a forum post that this problem is being worked on
    Well I'm glad we spent time making that important distinction.
  • Suter1972
    Suter1972
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    ZOS_KaiSchober wrote: »
    Good morning and my apologies for the late reply.

    Our tech team is investigating the connection issues.
    We'll keep you updated.

    love this.... the cynical side of me can see a great big middle finger on the other side of the keyboard. hahaha
    Was - Breton DC ( GIRL - Guy In Real Life toon) Magika Templar Healer/ 5-8 trait Crafter - currently CP290 and learning now starting again on xbox…...

    xbox suter1972 - Character name - Hota Woskeef

    Xbox EU ESO+ Mature (40+) UK casual gamer
  • Daemons_Bane
    Daemons_Bane
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    Well that may be a bit extreme :p but I don't think they feel sorry that people had to wait for a bit :smile: I'd hate to wake up to rage like this, but I would hate it even more to be woken early just to have to make a forum post
  • Troneon
    Troneon
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    This is what it has felt like since beta when waiting for ZOS to "fix" "things".....and "bugs" and "exploitz"...

    Are+we+there+yet+creds+go+to+crackedcom_c1775c_3308020.gif
    PC EU AD
    Master Crafter - Anything you need!!
    High Elf Magicka Templar Healer/DPS/Tank
    Trials / Dungeons / PVP / Everything
  • josefcifkaeb17_ESO
    josefcifkaeb17_ESO
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    ZOS_KaiSchober wrote: »
    Good morning and my apologies for the late reply.

    Our tech team is investigating the connection issues.
    We'll keep you updated.

    I don't think anyone blames you for anything ^-^
    People are just jelly that the German community is so very well taken care of.
    If anything we should be grateful that you popped up here at all, I doubt it's your responsibility.
    (つ -‘ _ ‘- )つ ▇ ▅ █ ▅ ▇ ▂ ▃ ▁ ▁ ▅ ▃ ▅ ▅ ▄ ▅ ▇ ༼ つ ◕_◕ ༽つ

  • Shad0wfire99
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    There's your response. Hope it fixed all your connection issues.


    XBox NA
  • Glamdring
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    Valorin wrote: »
    A general advice:

    If you are very upset or angry at anybody because your game doesn't work, that might be a hint that you are addicted to a video game.

    Ofc we are addicted. I need my Eso fix NOW!!!!
  • dotlife
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    well this is 3 hours later. Would have prefered an 'issue solved' by now.

  • fluffycannibalb16_ESO
    fluffycannibalb16_ESO
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    I_killed_Vivec wrote: »

    It's hard to imagine other scenarios where a delay of over 30 minutes would just be ignored - imagine waiting for a train that was 30 minutes late but nobody told you what was going on... the idea that you should simply "be patient" is ridiculous.

    Except if I'm waiting for a train, then I'm stood on a platform somewhere, likely in a hurry to get to my destination. If a video game server is down, then I'm probably sat on my sofa in my pj's not giving a f_.

    And to be honest, no announcement would have been better than that time I was at Plymouth station and the auto-announcer kept saying

    "TRAIN (whatever) HAS BEEN DELAYED DUE TO PASSENGER BEING HIT BY TRAIN"

    Every. Three. Minutes.
    Edited by fluffycannibalb16_ESO on September 7, 2016 9:01AM
    Fluff'ii - EP Sneaky-Cat-People
    Elendil Ellesar - EP Stabby-Stabby-Healer
    Khalisah al-Sinan - EP Fire-Breathing-Shieldy-Person
    Liara Motierre - EP Blinky-Storm-Mage
    Fetches-Fetches-Glitter - EP Lizard-Light-Smasher
    Zevran Demnevanni - EP Sneaky-Vampire-Mage
    Vindictal - EP Evil-necROMANCEr
    Shepard Andersson - EP Smashy-Dragon-Man
    Anduille - EP Cute-Bosmer-Bear-Lover
    Eamhair Eimhir - EP Necro-Poison-Wolf-Girl
    Orlog gro-Morkul - EP Smashy-Sorc-Orc
    Lucien la Malfaisance - EP Book-Beamer
  • tat2mano
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    HansK wrote: »
    I_killed_Vivec wrote: »
    HansK wrote: »
    @ZOS_KaiSchober wrote 15 min. ago on the German forum that he has contacted the techs. A post on the English (and French) forum would be appreciated though. In the meantime, relax and check out Update12 on PTS ;)

    This is a worry, it implies that Kai only found out because he's reading the forum.

    And the techs only know because Kai told them (though as they haven't responded maybe they aren't aware yet...).

    If they bothered to monitor the service the techs should be telling us!

    All speculation. I used to run Operations for an IT company and we had monitor programs that sent my techs a SMS when a server went haywire. Their only responsibility was to get things running again PDQ, not inform the users. That went through an escalation tree and only when there was a prolonged outage Customer Service posted a message and sent an email.

    For all of you who want answer like why are the servers down and give us an ETA. They can't. As long as you are investigating the problem you don't know what's wrong. Let alone you can tell how long it's going to take. I'd rather have the techs focussing 100% on bringing the servers back online than inform me every 5 minutes.

    That doesn't mean that just a little insight in what went wrong wouldn't be appreciated AFTER everything has been solved.

    And what you post is a fact and no speculation?

    There are plenty of games and/or services that are able to inform customers within minutes after the problem occurs,
    so i assume you speculate as much as everybody else.
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