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ZOS is extremely disrespectful
Dread_Viking
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i feel that ZOS is so disrespectful not informing any of the EU player what is going on
Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection
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Dread_Viking✭✭✭✭all it takes is ONE ***** post telling us what is going or thy are working on itDon't worry girl I'm a Sorcerer, i got my Hardened Ward for protection4
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Dread_Viking✭✭✭✭thatnorthernmonkey wrote: »It's been 30 minutes since the problems started, patience young padawan.
30 minutes is way to long with no info all it takes is 2 sec to say we know we have a problem !Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection6 -
Shad0wfire99✭✭✭✭✭
✭Dread_Viking wrote: »thatnorthernmonkey wrote: »It's been 30 minutes since the problems started, patience young padawan.
30 minutes is way to long with no info all it takes is 2 sec to say we know we have a problem !
How would them saying that they know there's a problem make the situation better? As stated above, it's been 30 minutes, you'd still be having the same problems.Edited by Shad0wfire99 on September 7, 2016 7:03AM
XBox NA7 -
tat2mano✭✭✭✭Shad0wfire99 wrote: »Dread_Viking wrote: »thatnorthernmonkey wrote: »It's been 30 minutes since the problems started, patience young padawan.
30 minutes is way to long with no info all it takes is 2 sec to say we know we have a problem !
How would them saying that they know there's a problem make the situation better? As stated above, it's been 30 minutes, you'd still be having the same problems.
What a bs comment,
they should have a message about problems like this on the forum within 5 minutes at least after the problem starts acting up.
Because we live in 2016 and these things actually are possible if forum employees would show some more effort.
And knowing whats been going on Defenitly would make the situation better..2 -
Thevampirenight✭✭✭✭✭
✭✭if it helps move to North Americas Server. Na is working fine at the moment.PC NA
Please add Fangs to Vampires.2 -
I_killed_Vivec✭✭✭✭✭
✭✭Shad0wfire99 wrote: »Dread_Viking wrote: »thatnorthernmonkey wrote: »It's been 30 minutes since the problems started, patience young padawan.
30 minutes is way to long with no info all it takes is 2 sec to say we know we have a problem !
How would them saying that they know there's a problem make the situation better? As stated above, it's been 30 minutes, you'd still be having the same problems.
If they don't know that there's a problem then it's worthwhile telling them.
How are we supposed to know that they know? It makes good customer relations to just tell us they know and they are working on it.
If nothing else it will stop people complaining that they have been left in the dark.
It's hard to imagine other scenarios where a delay of over 30 minutes would just be ignored - imagine waiting for a train that was 30 minutes late but nobody told you what was going on... the idea that you should simply "be patient" is ridiculous.3 -
Luigi_Vampa✭✭✭✭✭
✭✭Thevampirenight wrote: »if it helps move to North Americas Server. Na is working fine at the moment.
How does that help EU players at all?PC/EU DC5 -
Legedric✭✭✭✭✭Ever thought about that their CMs not being in the office right now (as it's still night over there) and the technicians (that may or may not know about the issue) do not post here?Edited by Legedric on September 7, 2016 7:15AM◄ Legedric the Flamedancer ► - Redguard Dragon Knight
◄ Legedric the Stormdancer ► - Altmer Sorcerer
◄ Legedric the Sundancer ► - Altmer Templar
EU | DRUCKWELLE - Retter des Kaiserreiches2 -
tat2mano✭✭✭✭Thevampirenight wrote: »if it helps move to North Americas Server. Na is working fine at the moment.
That is such a "ZoS" solution,
working around it isnt a fix,
we want to log in to our own server.1 -
tat2mano✭✭✭✭Ever thought about that their CMs not being in the office right now (as it's still night over there) and the technicians (that may or may not know about the issue) do not post here?
Thats why i posted this ...
https://forums.elderscrollsonline.com/en-GB/discussion/290119/get-more-forum-employees#latest0 -
Mattock_Romulus✭✭✭✭✭Ok look, obviously the hamsters are in the middle of a shift change...however, the fresh hamster's trolley was running late, hence the servers are down.Edited by Mattock_Romulus on September 7, 2016 7:17AM0 -
Suter1972✭✭✭✭The difference there is that the train is expected at given time. when I doesn't turn up you can clearly see theres an issue as there 300 people stood on a platform.
If theres a PSN or server error, ZOS may not even be aware for 30 mins, let alone rush to the forum to tell everyone and then fix it.
Also don't forget that the huge majority do not use this forum.
I'd prefer they spent resoucres fixing any issue
Edited by Suter1972 on September 7, 2016 7:17AMWas - Breton DC ( GIRL - Guy In Real Life toon) Magika Templar Healer/ 5-8 trait Crafter - currently CP290 and learning now starting again on xbox…...
xbox suter1972 - Character name - Hota Woskeef
Xbox EU ESO+ Mature (40+) UK casual gamer3 -
Zensonar✭✭✭
It just does. Good customer service works. Often a simple acknowledgement of a problem can take the wind out of a customer's frustrations. Obviously that problem will also have to be resolved, but the way a customer is treated is a huge factor.Shad0wfire99 wrote: »
How would them saying that they know there's a problem make the situation better?
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Forsakiin✭✭✭I really hope ZOS clears up what is going on right now out of respect for me. Nobody on EU can login but I can't put my finger on what's going on? Maybe there is a problem with the login server or something? ZOS please clarify before I suffer from high disrespect levels and die!
Thank you.0 -
visionality✭✭✭✭✭Shad0wfire99 wrote: »Dread_Viking wrote: »thatnorthernmonkey wrote: »It's been 30 minutes since the problems started, patience young padawan.
30 minutes is way to long with no info all it takes is 2 sec to say we know we have a problem !
How would them saying that they know there's a problem make the situation better? As stated above, it's been 30 minutes, you'd still be having the same problems.
It would help by showing that they know about the problem and are working on it. Now it's just guessing ... "Is anybody at work?" - "Noticing?" etc ...
Still, it's not disrespectful, just bad service.2 -
Thevampirenight✭✭✭✭✭
✭✭Well I was joking around with the move to na sever comment I am sure they are working on it. Or getting someone to check it out.PC NA
Please add Fangs to Vampires.0 -
NoMoreChillies✭✭✭✭✭
✭so the poor soul that comes and announces there is a problem then gets forum bashed until its fixed?
i would keep quiet as wellInsulting people on the internet is cowardly.2 -
bebynnag✭✭✭✭✭
✭I_killed_Vivec wrote: »Shad0wfire99 wrote: »Dread_Viking wrote: »thatnorthernmonkey wrote: »It's been 30 minutes since the problems started, patience young padawan.
30 minutes is way to long with no info all it takes is 2 sec to say we know we have a problem !
How would them saying that they know there's a problem make the situation better? As stated above, it's been 30 minutes, you'd still be having the same problems.
If they don't know that there's a problem then it's worthwhile telling them.
How are we supposed to know that they know? It makes good customer relations to just tell us they know and they are working on it.
If nothing else it will stop people complaining that they have been left in the dark.
It's hard to imagine other scenarios where a delay of over 30 minutes would just be ignored - imagine waiting for a train that was 30 minutes late but nobody told you what was going on... the idea that you should simply "be patient" is ridiculous.
clearly you have never been to the south wales valleys, a train or bus arriving 30 min's later than stated on the time table is actually considered early!2 -
alpehans✭✭It's just the EU server. How dare we peasants expect anything from our American overlords.
R.I.P. EU server.6 -
tat2mano✭✭✭✭Thevampirenight wrote: »Well I was joking around with the move to na sever comment I am sure they are working on it. Or getting someone to check it out.
Untill i see an actually announcement or a comment of a dev i am sure they are not working on it.1 -
MacCait✭✭✭✭✭
✭Thevampirenight wrote: »Well I was joking around with the move to na sever comment I am sure they are working on it. Or getting someone to check it out.
If I could carry over my CP and crown store purchases, I'd create a character on US for sure... ZOS would never allow that though lol.2 -
Dread_Viking✭✭✭✭It's just the EU server. How dare we peasants expect anything from our American overlords.
R.I.P. EU server.
see that is my point if it was us server we would have info with in 30 sec but it is just the stupid EU player who cares thy don'tDon't worry girl I'm a Sorcerer, i got my Hardened Ward for protection1 -
AnaksimandarSoul ShrivenHow does this make them disrespectful?
Depends on what you mean by "this", if you just mean server not being available than no, that is something that can always happen. But not communicating with their client base is quite disrespectful, because we are the ones paying for their jobs, it is our money that enables them to work there, so it is disrespectful of them not to hire more forum staff or any other staff who will make sure to communicate with clients in occasions such as this.
As others before me have mentioned, just a mere acknowledgement from their side would calm me, and apparently a lot of other people here.1 -
Dread_Viking✭✭✭✭Anaksimandar wrote: »How does this make them disrespectful?
Depends on what you mean by "this", if you just mean server not being available than no, that is something that can always happen. But not communicating with their client base is quite disrespectful, because we are the ones paying for their jobs, it is our money that enables them to work there, so it is disrespectful of them not to hire more forum staff or any other staff who will make sure to communicate with clients in occasions such as this.
As others before me have mentioned, just a mere acknowledgement from their side would calm me, and apparently a lot of other people here.
that is what i am talking aboutDon't worry girl I'm a Sorcerer, i got my Hardened Ward for protection0 -
josefcifkaeb17_ESO✭✭✭✭On the german forum, there's usually a really swift reaction from the staff, it's just the EN forum that gets ignored.
This case is exactly the same.(つ -‘ _ ‘- )つ ▇ ▅ █ ▅ ▇ ▂ ▃ ▁ ▁ ▅ ▃ ▅ ▅ ▄ ▅ ▇ ༼ つ ◕_◕ ༽つ3 -
Dread_Viking✭✭✭✭josefcifkaeb17_ESO wrote: »On the german forum, there's usually a really swift reaction from the staff, it's just the EN forum that gets ignored.
This case is exactly the same.
well some of us dont speak German most of us speak EnglishDon't worry girl I'm a Sorcerer, i got my Hardened Ward for protection0
