kevlarto_ESO wrote: »It is what it is, how many hours of unwatched HBO do you pay for, stuff happens, that's life /shrug
Hello everyone,
I understand that maintenances are necesary to keep server runnig as smoothly as possible, and i understand sometimes some unexpected issues pops up and delay whole proces. But I also understand why people are angry and complaining about it here in forums. And some of them have good point. People that are paying mothly subscribtion and have eso+ active loose at least a day of playtime every moth, probably even more.
Is it possible to compensate subscribers with few day eso+? or some crown as a gift? Its the least thing you can to to make people happy and apologize for long maitenance. I really do believe subscribers should get some kind of compensation.
Anyway, to all EU players, have a nice evening, catch a movie or read a book, books are fine.
EDIT: i replace "deserve" with "should get"
MintyBadger wrote: »Of course customers "deserve" things from businesses...
We deserve/expect good hygiene from food outlets.
We deserve/except good quality in the items we buy.
We deserve/expect good customer service.
Why? Because we "pay" for them. Without customers paying for their services/goods a business is nothing. Unfortunately most businesses nowadays think that its ok to take peoples cash and give crap service, and because more and more people accept this, it's becoming the norm.
He is right about it tho,
i actually made a poll about this.
https://forums.elderscrollsonline.com/en/discussion/285046/24-hours-of-eso-refund-when-downtimes-exceed-24-hours-in-30-days#latest
I actually got one day of ESO+ last week as a result from a ticket i made about loosing a lot of ESO+ time with these long down times,
dont think ZoS will be happy me sharing this with you guys but i think you got the right to know ZoS actually does give ESO+ time when you give a good legit complain.