Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6

Just for my understanding: What actually takes so long?

Xaxoon
Xaxoon
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Hi,
I'm interested in which part of the maintenance takes so much time. Are there parts of the program code to be changed in the last minute, bacause it was not well testet? Or something had to be changed on the hardware? Maybe because some harddrive failures or something like this? I really would like to know, what is going on there for so many hours, every week?

Just tell us, maybe we feel better, if we know whats going on, and we could understand. Or is that a big secret?
Edited by Xaxoon on August 22, 2016 6:15PM
Hier könnte Ihre Werbung stehen!
  • Amsel_McKay
    Amsel_McKay
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    Xaxoon wrote: »
    Hi,
    I'm interested in what part of the maintenance takes so much time. Are there parts of the program code to be changed in the last minute, bacause it was not well testet? Or something had to be changed on the hardware? Maybe because some harddrive failures or something like this? I really would like to know, what is going on there for so many hours, every week?

    Just tell us, maybe we feel better, if we know whats going on, and we could understand. Or is that a big secret?

    ESO and testing? This is how they test a patch, put it on the PC server and see if it works...
  • Agobi
    Agobi
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    Someone told the hamsters the truth..now they are all on strike :(

    buffer-social-traffic-loss.jpg
  • Xaxoon
    Xaxoon
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    No, i am serious. I really would like to know.
    Hier könnte Ihre Werbung stehen!
  • Lyrebon
    Lyrebon
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    ZoS never really explain, but for a 96Mb patch it really shouldn't take >9 hours every week. Personally I think their staff isn't as competent as other gaming companies and it takes so long because they run into issues.
  • wayfarerx
    wayfarerx
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    With a project this size the list of things that could go wrong is so long that it would be impossible to summarize all of it in any concise fashion.
    Lyrebon wrote: »
    ZoS never really explain, but for a 96Mb patch it really shouldn't take >9 hours every week. Personally I think their staff isn't as competent as other gaming companies and it takes so long because they run into issues.

    The size of the client patch has exactly zero bearing on what they are doing to the servers.
    @wayfarerx - PC / North America / Aldmeri Dominion
  • Goibot
    Goibot
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    Xaxoon wrote: »
    No, i am serious. I really would like to know.

    I would too, because whatever testing and update process they are using should be seriously looked at and thrown out.
  • Agobi
    Agobi
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    Here is some actual footage of what happened in the server room earlier...brace yourselves :/

    funny-gif-hamster-playing-wheel.gif?w=600
  • LuxEtVeritas
    LuxEtVeritas
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    Just got an update: We're still working on the outstanding issue that has resulted in an extended maintenance window for the EU and NA PC/Mac servers. At this time, the maintenance window has been extended to 4PM EDT. If that gets pushed out further, we'll let you know.
    Edited by ZOS_JessicaFolsom on August 22, 2016 6:01PM



    thats a quote ^^
    Edited by LuxEtVeritas on August 22, 2016 6:20PM
  • Amsel_McKay
    Amsel_McKay
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    Xaxoon wrote: »
    No, i am serious. I really would like to know.

    No really they don't know... they put in the patch and the server will spit something out like: Syntax failed on line 3028 and they have to go in and figure that out... Like I said the PC server is their first server to get the patches in a real environment because PTS is not even close to the real server.
  • P3ZZL3
    P3ZZL3
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    Last I heard, it was due to them finding the bug that was causing all the disconnects *shrugs*

    With an ETA of 4.00pm EDT
    CP561 Redguard | Jabsy Templar | Stamina Build
    CP561 Breton | Jesus Beam Templar | Magicka Build Forever!
    CP561 Naked Nord | Tanky DK | Stamigicka Build

    ✭✭✭ Check ESO Server Status Live!: http://eso.webhub.eu/ ✭✭✭
  • Lyrebon
    Lyrebon
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    wayfarerx wrote: »
    With a project this size the list of things that could go wrong is so long that it would be impossible to summarize all of it in any concise fashion.
    Lyrebon wrote: »
    ZoS never really explain, but for a 96Mb patch it really shouldn't take >9 hours every week. Personally I think their staff isn't as competent as other gaming companies and it takes so long because they run into issues.

    The size of the client patch has exactly zero bearing on what they are doing to the servers.

    And yet no other gaming company have these issues...

    Warcraft, arguably a bigger worldspace and larger sever, takes no more than 15mins to 4 hours per maintenance. The extreme end of which is due to errors in the new code or extremely large patches. So what ZoS do for 9-12 hours every Monday is beyond me.

    "Small update" that takes 5-6 hours to implement - "Oh we've run into an error." *fives hours later* "Still fixing it, brah."
  • jedtb16_ESO
    jedtb16_ESO
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    it's the hamsters.... no, really it is.

    they let them out to romp around the field but can they get them back in?
  • Xaxoon
    Xaxoon
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    Lyrebon wrote: »
    wayfarerx wrote: »
    With a project this size the list of things that could go wrong is so long that it would be impossible to summarize all of it in any concise fashion.
    Lyrebon wrote: »
    ZoS never really explain, but for a 96Mb patch it really shouldn't take >9 hours every week. Personally I think their staff isn't as competent as other gaming companies and it takes so long because they run into issues.

    The size of the client patch has exactly zero bearing on what they are doing to the servers.

    And yet no other gaming company have these issues...

    Warcraft, arguably a bigger worldspace and larger sever, takes no more than 15mins to 4 hours per maintenance. The extreme end of which is due to errors in the new code or extremely large patches. So what ZoS do for 9-12 hours every Monday is beyond me.

    "Small update" that takes 5-6 hours to implement - "Oh we've run into an error." *fives hours later* "Still fixing it, brah."

    I sometimes think, that they simply doing something wrong. But these are professionals (i guess), so it must be due to poor equipment ...
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  • P3ZZL3
    P3ZZL3
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    ff23.jpg
    CP561 Redguard | Jabsy Templar | Stamina Build
    CP561 Breton | Jesus Beam Templar | Magicka Build Forever!
    CP561 Naked Nord | Tanky DK | Stamigicka Build

    ✭✭✭ Check ESO Server Status Live!: http://eso.webhub.eu/ ✭✭✭
  • CombatPrayer
    CombatPrayer
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    So I'm realizing .... for NA players Mondays are pretty much a no go for ESO unless you play in the evening? Yes?
  • Waseem
    Waseem
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    people are not getting 10+ awesome for posting maintenance memes
    @ZOS_GinaBruno this means the maintenance lasted way too long
  • nordsavage
    nordsavage
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    Cut them some slack. Coding for Dummies is at least an inch thick book and it doesn't have pictures.
    I didn't choose tank life, tank life chose me.
  • Lyrebon
    Lyrebon
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    Xaxoon wrote: »
    I sometimes think, that they simply doing something wrong. But these are professionals (i guess), so it must be due to poor equipment ...

    Or incompetence. Just because you're employed in a certain industry, doesn't make you an expert within it. Case in point: Guy I worked with was supposed to be an electrical engineer... I saw the problem literally thirty seconds into looking at the circuit (that he'd spent the last three hours contemplating), questioned why he hadn't placed a diode in this position and he gave me a blank look and asked what a diode was. I just stared at him waiting for the punchline but, sadly, it never came. Guy was dead serious.
  • Shader_Shibes
    Shader_Shibes
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    nordsavage wrote: »
    Cut them some slack. Coding for Dummies is at least an inch thick book and it doesn't have pictures.

    1196.gif
  • Bomber293
    Bomber293
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    More then 10h for 96mb ahh zeni is doing a damn good job
  • Holycannoli
    Holycannoli
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    It's summer

    e3u9J1f.jpg


    Edited by Holycannoli on August 22, 2016 6:34PM
  • P3ZZL3
    P3ZZL3
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    psst I think it's up :D
    CP561 Redguard | Jabsy Templar | Stamina Build
    CP561 Breton | Jesus Beam Templar | Magicka Build Forever!
    CP561 Naked Nord | Tanky DK | Stamigicka Build

    ✭✭✭ Check ESO Server Status Live!: http://eso.webhub.eu/ ✭✭✭
  • Bomber293
    Bomber293
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    And what i with Onetamriel patch? Will it take 70-100h+?
  • Bomber293
    Bomber293
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    Holy [snip] you are right O.o
    Edited by ZOS_KatP on May 22, 2018 6:23PM
  • GeneralPardon
    GeneralPardon
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    Stop referring to the clientside patch size.
    If this update has more impact on the serverside than clientside the serverside patch is much bigger.

    Clientside patch size has nothing to do with the servers
    CP10+
    nMA nDSA nSO nAA nHRC nMoL nHoF nAS
  • TiberX
    TiberX
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    i can log in now
  • Kaspar
    Kaspar
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    From the patch notes:

    Miscellaneous

    General:

    •Fixed an issue that was causing the game to crash for some players, ultimately causing unexpected server downtime.

    OMG! It's our fault!
    Edited by Kaspar on August 22, 2016 6:49PM
  • Bandit1215
    Bandit1215
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    TiberX wrote: »
    i can log in now

    are you on PC NA?
    CP 561
    • vSO HM - Completed
    • vAA - Completed
    • vHRC - Completed

  • Ourorboros
    Ourorboros
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    Not zos fault. The price of hamsters has skyrocketed!

    th?&id=OIP.M6b5263e2fae63fd325620e36541815c7o0&w=300&h=225&c=0&pid=1.9&rs=0&p=0&r=0
    PC/NA/DC
    Breton Sorcerer Maester.White - BB meets GoT >Master Crafter< { 9 Traits completed 4/23/15 }
    TANSTAAFL--->There ain't no such thing as a free lunch.....Robert Heinlein
    Women and cats will do as they please, and men and dogs should relax and get used to the idea....Heinlein
    All those moments will be lost in time, like tears...in...rain. Time to die. "Blade Runner"
    ESO: the game you hate to love and love to hate....( >_<) May RNG be with you (*,_,*)
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