Is there any way to change my account name?

itehache · August 2016

Hi all,

When I first created my account I had no clue that would be the name that would appear in my guild chat (I come from playing wow and it is always your current character's name that shows up in chat).

I would like to be able to change it since it is the same as the forum name and I know it is difficult to write/remember xD

Thanks in advance for your help.

Lysette · August 2016

Ask the support crew nicely - even I think, your name is fine - people should be able to memorize 8 letters. I have now not looked at your name for a while and I think it is Itehache - let's see - indeed it is - it is not hard at all.

ZOS_JohanaB · August 2016

To change your userid all you have to do is contact customer support here!

Lord_Wrath · August 2016

Whats funny is customer support will help you change your name within a day, but any other issues? Nah put it off to the side.

Lysette · August 2016

MY experience with customer support teams is - if you ask nicely you will get a reponse - just be human and do not treat the support team like they would be the devil, this really helps.

itehache · August 2016

@Lysette Haha yeah, to me is like the easiest name ever, but I would rather have my main's name ^^

@Lord_Wrath I am sorry but I have to agree with @Lysette here. I have had several different problems since I play the game and except for known bugs that were going to he fixed in future updates, customer service has always helped me.

@ZOS_JohanaB Thank you very much, will do so now.

andreasranasen · August 2016

I would love to change my PSN ID: in game name is same as on here. andreasranasen. Which is my first and last name, but everyone In game keeps saying Anderson

... I wanna put an underscore between the two...

Elfbait · August 2016

Lysette wrote: »

MY experience with customer support teams is - if you ask nicely you will get a reponse - just be human and do not treat the support team like they would be the devil, this really helps.

This has been my experience as well. Amazing how treating people like people gets such great results. :P I think my only complaint regarding customer support is that I've had so much need of it since re-subscribing. The interactions, though, have always been pleasant and satisfactorily resolved.

itehache · August 2016

andreasranasen wrote: »

I would love to change my PSN ID: in game name is same as on here. andreasranasen. Which is my first and last name, but everyone In game keeps saying Anderson ... I wanna put an underscore between the two...

I just contacted Customer Support like ZOS told me in the previous post, just do this ^^
Everyone in game keeps calling me Ite and for some strange reason it bothers me haha

Lord_Wrath · August 2016

itehache wrote: »

@Lord_Wrath I am sorry but I have to agree with @Lysette here. I have had several different problems since I play the game and except for known bugs that were going to he fixed in future updates, customer service has always helped me.

Oh I def agree but Ive been here since launch and notice they just do what they want wether you're nice or not.

itehache · August 2016

Elfbait wrote: »

Lysette wrote: »

MY experience with customer support teams is - if you ask nicely you will get a reponse - just be human and do not treat the support team like they would be the devil, this really helps.

This has been my experience as well. Amazing how treating people like people gets such great results. :P I think my only complaint regarding customer support is that I've had so much need of it since re-subscribing. The interactions, though, have always been pleasant and satisfactorily resolved.

Yes... I work at a hotel and I have to deal with people all the time and I will always react better to someone who is being polite to me than someone who is rude.

In the end, the person who is behind the desk/computer/window/whatever has the power to decide and solve your issue, and if you're being rude with them... well, in my case, I hope they enjoy the smallest room with worse views

moonbat · August 2016

itehache wrote: »

Elfbait wrote: »

Lysette wrote: »

MY experience with customer support teams is - if you ask nicely you will get a reponse - just be human and do not treat the support team like they would be the devil, this really helps.

This has been my experience as well. Amazing how treating people like people gets such great results. :P I think my only complaint regarding customer support is that I've had so much need of it since re-subscribing. The interactions, though, have always been pleasant and satisfactorily resolved.

Yes... I work at a hotel and I have to deal with people all the time and I will always react better to someone who is being polite to me than someone who is rude.

In the end, the person who is behind the desk/computer/window/whatever has the power to decide and solve your issue, and if you're being rude with them... well, in my case, I hope they enjoy the smallest room with worse views

Yep and often they are just following orders. It isn't their fault that their employer has bad policies. Never blame the help!

zergbase_ESO · August 2016

itehache wrote: »

Elfbait wrote: »

Lysette wrote: »

MY experience with customer support teams is - if you ask nicely you will get a reponse - just be human and do not treat the support team like they would be the devil, this really helps.

This has been my experience as well. Amazing how treating people like people gets such great results. :P I think my only complaint regarding customer support is that I've had so much need of it since re-subscribing. The interactions, though, have always been pleasant and satisfactorily resolved.

Yes... I work at a hotel and I have to deal with people all the time and I will always react better to someone who is being polite to me than someone who is rude.

In the end, the person who is behind the desk/computer/window/whatever has the power to decide and solve your issue, and if you're being rude with them... well, in my case, I hope they enjoy the smallest room with worse views

This times 1000. I tend to help nicer people and go out my way. But once you bring self entitlement attitude forward. Good luck. I will give you the robotic policy answer.