Are you sure it's not just RnGeezus having a laugh? I filleted 3 fish the other night and got a roe, and those were just some fish I got for the lulz while waiting for someone.

Soresina wrote: »

I recently put in a request for help because I have filleted close to 1000 fish in the last two weeks and have not received a single perfect roe. This is the initial response:
Greetings!

Thank you for contacting The Elder Scrolls Online Team. I’m sorry to hear that you’re experiencing an issue with this item and will do my best to help resolve this!

We are not able to restore items that were destroyed or deconstructed.

However, in some cases we are able to restore destroyed Crown Store or Imperial Edition bonus items. If you have destroyed a Crown Store or Imperial Edition item and would like to have it restored, please reply to this email with any additional information on the loss and I will investigate further.

Please be advised that we are not able to "unbind" items that have been bound to your character nor can we provide replacement items.

To prevent accidental deletions, with the Dark Brotherhood update, you can now lock items. For more information on this, please view this help article.

If you are missing any crafting materials, make sure to check your new Craft Bag! You can find more information regarding the Craft Bag here.

Kind Regards,
The Elder Scrolls Online Team

Total relevance 0%

That would be the auto-responder. Not a real human. This is the type of response everyone always gets the first time. Not surprising, and should be expected. You always need to follow up. Which you did.

Soresina wrote: »

I responded again asking them to at least read my ticket and then respond with a suitable reply. I received this:

Greetings,

Thank you for contacting The Elder Scrolls Online Team!

We greatly appreciate you bringing this potential bug to our attention, and we will pass this on to the development team for further investigation.

Once in the hands of the development team, you will not receive a response to your ticket, but rest assured that they will investigate thoroughly to reproduce the issue you are experiencing to be resolved in a future patch.

Thank you for your continued interest and support!

Kind Regards,
The Elder Scrolls Online Team

Actually a much better response than I would have expected.

They have acknowledged that it is a potential bug, and escalated it. That's all they can do.

Soresina wrote: »

Where are the instructions on how to proceed with my fish filleting in the meantime? And how am I supposed to know when it is safe to resume? Apparently this issue only I appear to be having is slated down for resolve in some unknown patch god knows when in the future.

Pretty much, yes. Honestly, what more did you expect? The chances of it being something that is affecting ONLY you is minuscule. It's far, far more likely to be one of two things:

1) (Likely) You are just getting exceedingly unlucky with the RNG. It happens. Pseudo-RNGs are terrible, and this kind of thing is not uncommon. Come back when you've filleted 100,000 fish and have still gotten nothing.

2) (Unlikely, but possible) There actually is a bug that was recently introduced, and it's affecting a large number of people (though obviously not everyone), which the investigation will determine. In this case, when/if they find the bug, they'll fix it, and you'll see it in the patch notes.

Soresina wrote: »

It appears that all the ZOS customer service team are doing is randomly selecting from a number of cut and paste responses and not even considering our tickets. I wonder if ZOS are aware they are paying money for something trained monkeys would happily do for bananas?

Again, not monkeys, computers. That wasn't even a human responding the first time. That's the way most CS systems work for things like this where a small handful of reps need to service hundreds of thousands of customers. It would be impossible for them to manually handle everything.

Vipstaakki wrote: »

Or maybe its just people sending stupid questions to the support system that could easily be answered by anyone in the zone chat?

Customer Service is designed to answer any question, regardless of how "stupid" (which is only such in your own personal opinion) it is. Even truly stupid questions should have at least a semi-template reply hinting players that such kind of questions should be asked in zone chat to other players.

But let's assume this question was "stupid"... then why it was forwarded to the developer team? It's strange to send stupid questions to developer team and bothering them with it, don't you think so?

So then it wasn't stupid after all. In that case why didn't they even try to properly respond to it so the guy wouldn't be left confused not knowing what to do or what to expect? I have serious doubts that game is so big there's million tickets a day so that they have to automate every single reply and hardly relate to their contents at all.