Computer Keeps Randomly Rebooting

Otectus · August 2016

My computer isn't amazing but it's always been good enough to run just about any other game, and I played ESO in the beta as well as welcome back weekend on a much weaker computer without any problems.

I just finished testing my RAM and it came back with 0 errors. I've updated every driver I could think of, including my graphics driver.

I have an AMD A8 APU with R5 graphics, 6 GB of RAM total. I usually run the game anywhere between low to mid graphics range and still face the same problem no matter how I set the graphics.

I'll be playing the game and, usually after around 20 minutes, it will go black then straight to the booting process as if it restarted. This is by far my favorite game, and I was excited that I was finally able to purchase it, but it's not even worth playing if I have to wait through a super long loading screen only to play 15-20 minutes, restart and repeat.

Any help would be very much appreciated and I'll supply any information I can frim my end to help find the solution! Thank you.

wayfarerx · August 2016

Temperature problems maybe? Have you cleaned out all the dust recently?

Otectus · August 2016

wayfarerx wrote: »

Temperature problems maybe? Have you cleaned out all the dust recently?

Yes, I've had two laptops that would overheat and shut down when they got too hot so that was the first thing I thought it might be. But my computer isn't hot when it happens either.

wayfarerx · August 2016

Otectus wrote: »

But my computer isn't hot when it happens either.

That's the thing though, dust acts as an insulator and traps the heat next to the components, so they overheat but you feel almost none of that heat escaping.

If I was you I'd head down to my local computer store, pick up a can of compressed air, open my machine up and give it a good blasting out. It certainly won't make anything worse.

Mongoaurelio · August 2016

Virus free computer randomly rebooting is almost always from hardware problem. Monitor your temp and voltages.

Otectus · August 2016

No, that's what I was saying lol. I clean the dust out every 2 weeks and I have had this problem consistently for a month and just now found the time and the patience to find a very old email and create this forum account. There's just no way.

But I'll monitor my temps and post screenshots anyway.

Otectus · August 2016

The hottest it got was 72 degrees Celsius when starting up but after that, it never got higher than 70 and rebooted in the middle of flickering between 69-70 degrees Celsius. I've looked up how hot a Toshiba Satellite can usually get and these are normal numbers. It's designed to reboot at a much higher temperature, supposedly, so I don't see how it could be the temperature.

If it helps narrow anything down, I discovered another game today that does it. Saint's Row 4. It rebooted similarly to Elder Scrolls Online in the middle of character creation (as is also often the case with ESO as well.) and they are the only two games that this has happened with.

ZOS_DaryaK · August 2016

Have you updated your graphics drivers? If they're updated please submit a ticket to our support team and be sure to include your game consultant.

Otectus · August 2016

ZOS_DaryaK wrote: »

Have you updated your graphics drivers? If they're updated please submit a ticket to our support team and be sure to include your game consultant.

Yes, I even updated almost all of my drivers recently through AMD, since almost all of the parts in my laptop use their drivers. I'll do that though! Thank you very much for the response.

Strongdoctor · August 2016

Open up "Event Viewer", go under "Windows Logs" -> "System". Sort by time and check if anything happened just before your PC restarts.