maintenance tomorrow

Elsonso · July 2016

ZOS_GinaBruno wrote: »

Apologies, everyone. The maintenance on all EU servers (not the console reboot) was cancelled - I didn't get the message until after I went to bed

We'll let you know when this will be rescheduled, but in the meantime, only the regular console maintenances will be happening this week.

They let you sleep?

tat2mano · July 2016

ZOS_GinaBruno wrote: »

Apologies, everyone. The maintenance on all EU servers (not the console reboot) was cancelled - I didn't get the message until after I went to bed

We'll let you know when this will be rescheduled, but in the meantime, only the regular console maintenances will be happening this week.

This is what you get when there is just one team ( in one region,Murika) working on maintenance and only one team that supposed to be active on the forums to inform ur (playing) players/customers,
you know,the people that make it able for you guys to get a paycheck.

Now we have to satisfy ourselves with a simple excuse,
some people may had day off,vacation time,wanted to play all day,
but decided not to play today because of the long maintenance,
they went a long and did other stuff,
and then later they find out they could v been playing al day.

Never saw such a un-organised management in (paid) online gaming,
and i been a long for a while...

Good Job ZoS !!
Keep going this road to nowhere...........

Elsonso · July 2016

tat2mano wrote: »

ZOS_GinaBruno wrote: »

Apologies, everyone. The maintenance on all EU servers (not the console reboot) was cancelled - I didn't get the message until after I went to bed

We'll let you know when this will be rescheduled, but in the meantime, only the regular console maintenances will be happening this week.

This is what you get when there is just one team ( in one region,Murika) working on maintenance and only one team that supposed to be active on the forums to inform ur (playing) players/customers,
you know,the people that make it able for you guys to get a paycheck.

Now we have to satisfy ourselves with a simple excuse,
some people may had day off,vacation time,wanted to play all day,
but decided not to play today because of the long maintenance,
they went a long and did other stuff,
and then later they find out they could v been playing al day.

Never saw such a un-organised management in (paid) online gaming,
and i been a long for a while...

Good Job ZoS !!
Keep going this road to nowhere...........

The bigger message that you missed is that they do have people in charge of the servers working outside of the normal North American business hours.

Yeah, it looks like they sent an email to Gina (and probably Jessica, and maybe even Kai) because they are the Community Managers and they are probably the main communication channel. They don't staff Community Managers around the clock, mainly because it is not normally necessary. They do have forum staff working around the clock, although I guess they cover all of the Bethesda.Net games, not just ESO. They can get the word out, if the word gets to the right people. The latter issue seems to be the problem. We'll see if they address it.

tat2mano · July 2016

lordrichter wrote: »

The bigger message that you missed is that they do have people in charge of the servers working outside of the normal North American business hours.

Yeah, it looks like they sent an email to Gina (and probably Jessica, and maybe even Kai) because they are the Community Managers and they are probably the main communication channel. They don't staff Community Managers around the clock, mainly because it is not normally necessary. They do have forum staff working around the clock, although I guess they cover all of the Bethesda.Net games, not just ESO. They can get the word out, if the word gets to the right people. The latter issue seems to be the problem. We'll see if they address it.

True,
forgot that they have some comunity managers for some languages,
shamely not in my language tho,Dutch.

And i think what you say is very possible,the information not coming (in time) to the right channels.
About them not needed to be staffed around the clock,
on most days maybe not,but on maintenance days my opinion is that there need to be more managers available in case the maintenance takes longer then (players) expected ,so they can give decent updates,
the way its going now is just utherly anoying and un-worthy for a game with quite a decent (paying) player base.

I have a feeling that with the income of ZoS its the same as the information we get,
the money they earn (that we pay) go to the wrong channels.
They should invest more in community and support management and a lot less in the pockets of them on the top...