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Are you satisfeid by the way they take care of paying customers and there problems with eso
qrichou
✭✭✭
because its possible
Are you satisfeid by the way they take care of paying customers and there problems with eso 101 votes
Yes , i felled heard and the problem was addressed the same day
26%
27 votes
No, it took forever to atleast acknowledge i had a problem wit eso
55%
56 votes
I realy don,t care thats mmo
7%
8 votes
other
9%
10 votes
0
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Daemons_Bane✭✭✭✭✭
✭✭Yes , i felled heard and the problem was addressed the same dayAre you not just trying a little too hard to stir up trouble now.?5 -
qrichou✭✭✭No, it took forever to atleast acknowledge i had a problem wit esoDaemons_Bane wrote: »Are you not just trying a little too hard to stir up trouble now.?
What makes you think that.?
Maybe i am expecting to much and i just have to wait 2 weeks before i can login again in wrothgar but thats oftopic .
I just want to see what other players think.because its possible0 -
Graydon✭✭✭✭✭Yes , i felled heard and the problem was addressed the same dayThis is the most brilliant poll ever.1
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Daemons_Bane✭✭✭✭✭
✭✭Yes , i felled heard and the problem was addressed the same dayMaking it a public post like this, is baiting really..0 -
qrichou✭✭✭No, it took forever to atleast acknowledge i had a problem wit esoLightninvash wrote: »I vote other because some posts just shouldn't be posted.
I am truly curieous , please explain.because its possible0 -
FearlessOne_2014✭✭✭✭✭
✭No, it took forever to atleast acknowledge i had a problem wit esoDaemons_Bane wrote: »Are you not just trying a little too hard to stir up trouble now.?
Yeah he is but still I've had so many problems in Cyrodiil lately and started having issues in Trial groups. Thought it was my machine. So I played some ARMA 3 and GTAV and Star Citizens' alpha to check, nope green across the board had no issues with performance at all with those games still to this day. So I've stopped PvPing because of the big bad Loading screen boss while fighting. I also stopped running Trials because frames randomly drops to around 5 at times. Basically I went from being a hardcore ESO players down to a "Super Sub Causal' player now. Only other game on the market my machine has problems with is that other optimization nightmare Tera Online.
I feel like Bethesda completely dropped the ball by allowing ZOS to do ESO. All that being said I'm still a TES fan. I just know better now then to buy any future games that ZOS decides to make. Great market ideals, just horrible coding and beyond horrible optimization this game played like a champion for the first few months after the 2014 release, and has gotten worst and worst with each new patch since. I estamate by mid 2017 I will have to delete ESO completely because the patches have made the game completely unplayable for me. You can tell that ZOS was way in over their head with ESO.2 -
DenMoria✭✭✭✭✭
✭otherDepends on what you mean by "paying".
Subscribers, maybe, but, then again there are an awful lot of very silly demands being made that target a particular user's very specific "wants".
Overall, I am satisfied, although there are some issues I wish were being addressed rather than the constant reshuffling of skills.0 -
Lightninvash✭✭✭✭✭otherWe are all paying customers. we all bought the game any dlc we pay for and If we sub again paying. everyone who buys eso is a paying customer just not an ongoing paying customer. And we all get treated the same way. Again part of why I said other.0
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Nox31✭No, it took forever to atleast acknowledge i had a problem wit esoZos customercare team needs to be turned off and real ppl take their place.
I had a problem with taking AD scroll from their temple it kept saying we already have this scroll when we clearly did not, and the response I got was this,
From: ESO English Support <ESO_Help@helpmail.elderscrollsonline.com>;
Subject: Incident: 160701-004135
Sent: Sat, Jul 2, 2016 12:57:49 AM
Auto-Response By (Administrator) (07/01/2016 08:57 PM)
Greetings!
Thank you for contacting The Elder Scrolls Online Team. I’m sorry to hear that you’re experiencing an issue with this item and will do my best to help resolve this!
We are not able to restore items that were destroyed or deconstructed.
However, in some cases we are able to restore destroyed Crown Store or Imperial Edition bonus items. If you have destroyed a Crown Store or Imperial Edition item and would like to have it restored, please reply to this email with any additional information on the loss and I will investigate further.
To prevent accidental deletions, with the Dark Brotherhood update, you can now lock items. For more information on this, please view this help article.
If you are missing any crafting materials, make sure to check your new Craft Bag! You can find more information regarding the Craft Bag here.
Kind Regards,
The Elder Scrolls Online Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>>>>>Note it says auto response from the administration<<<<<<<<<<<<<
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Then I messaged them straight back this is the response
Response By (Ricky) (07/05/2016 11:09 AM)
Greetings,
Thank you for contacting The Elder Scrolls Online Team!
We greatly appreciate you bringing this potential bug to our attention, and we will pass this on to the development team for further investigation.
Once in the hands of the development team, you will not receive a response to your ticket, but rest assured that they will investigate thoroughly to reproduce the issue you are experiencing to be resolved in a future patch.
Thank you for your continued interest and support!
Kind Regards
So my point at the start is real ppl solve the issues and bots don't end off1 -
DenMoria✭✭✭✭✭
✭otherLightninvash wrote: »We are all paying customers. we all bought the game any dlc we pay for and If we sub again paying. everyone who buys eso is a paying customer just not an ongoing paying customer. And we all get treated the same way. Again part of why I said other.
You know as well as I do that simply purchasing a game doesn't make you a "paying" customer. If you're not subscribing, I wouldn't doubt that your issues fall a lot further down than someone who does subscribe.
I know it seems harsh, but it's kind of like belonging to a club. You pay much more attention to the actual club members than their guests.
I've been subscribing since inception and I always get an answer to anything I ask, but, then again, I don't complain about anything since I don't know the mechanics of everything all that well and just play for fun.1 -
DenMoria✭✭✭✭✭
✭otherZos customercare team needs to be turned off and real ppl take their place.
I had a problem with taking AD scroll from their temple it kept saying we already have this scroll when we clearly did not, and the response I got was this,
From: ESO English Support <ESO_Help@helpmail.elderscrollsonline.com>;
Subject: Incident: 160701-004135
Sent: Sat, Jul 2, 2016 12:57:49 AM
Auto-Response By (Administrator) (07/01/2016 08:57 PM)
Greetings!
Thank you for contacting The Elder Scrolls Online Team. I’m sorry to hear that you’re experiencing an issue with this item and will do my best to help resolve this!
We are not able to restore items that were destroyed or deconstructed.
However, in some cases we are able to restore destroyed Crown Store or Imperial Edition bonus items. If you have destroyed a Crown Store or Imperial Edition item and would like to have it restored, please reply to this email with any additional information on the loss and I will investigate further.
To prevent accidental deletions, with the Dark Brotherhood update, you can now lock items. For more information on this, please view this help article.
If you are missing any crafting materials, make sure to check your new Craft Bag! You can find more information regarding the Craft Bag here.
Kind Regards,
The Elder Scrolls Online Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>>>>>Note it says auto response from the administration<<<<<<<<<<<<<
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Then I messaged them straight back this is the response
Response By (Ricky) (07/05/2016 11:09 AM)
Greetings,
Thank you for contacting The Elder Scrolls Online Team!
We greatly appreciate you bringing this potential bug to our attention, and we will pass this on to the development team for further investigation.
Once in the hands of the development team, you will not receive a response to your ticket, but rest assured that they will investigate thoroughly to reproduce the issue you are experiencing to be resolved in a future patch.
Thank you for your continued interest and support!
Kind Regards
So my point at the start is real ppl solve the issues and bots don't end off
And where are they going to find the staff to address all the "issues" that folks seem to have? No-one could hire enough staff to keep up with everything.
BTW: did the issue ever get solved?
Sorry - I'm not being a smart a**, I just never complain about anything unless I am literally stuck or my game is broken.0 -
Lightninvash✭✭✭✭✭otherLightninvash wrote: »We are all paying customers. we all bought the game any dlc we pay for and If we sub again paying. everyone who buys eso is a paying customer just not an ongoing paying customer. And we all get treated the same way. Again part of why I said other.
You know as well as I do that simply purchasing a game doesn't make you a "paying" customer. If you're not subscribing, I wouldn't doubt that your issues fall a lot further down than someone who does subscribe.
I know it seems harsh, but it's kind of like belonging to a club. You pay much more attention to the actual club members than their guests.
I've been subscribing since inception and I always get an answer to anything I ask, but, then again, I don't complain about anything since I don't know the mechanics of everything all that well and just play for fun.
Actually purchasing the game does in fact make you a paying customer since you have paid for a product.
Definition of paying customer
1
: a customer who buys something <We're trying to attract more paying customers through our Web site.>
That is the definition of a paying customer according to Merriam Webster.
So I don't know where you found that buying something doesn't constitute you as a paying customer but it is wrong. ESO+ is an additional service for continued support. Just saying
2 -
Grao✭✭✭✭✭
✭No, it took forever to atleast acknowledge i had a problem wit esoCurrently not an ESO+ member, but I frequent this forum enough to know ZOS treats all of their customers poorly. You have automated Customer support Bots (Chet) sending emails to players essentially telling them to shove their problems where the sun doesn't shine, you have a lead designer answering 'You know you don't need to be here, right?' to a dissatisfyed player right here in the forums, another lead designer saying 'Some classes are just better than others' in thread about class balance and finally, the latest... You have Zenimax's support emailing console players saying they'd no longer help move their characters that got stuck in Wrothgar even though it is Zenimax that is failing to either make that content playable or at least moving the need to deliver crafting writs in a city that is known to cause problems.4 -
DenMoria✭✭✭✭✭
✭otherLightninvash wrote: »Lightninvash wrote: »We are all paying customers. we all bought the game any dlc we pay for and If we sub again paying. everyone who buys eso is a paying customer just not an ongoing paying customer. And we all get treated the same way. Again part of why I said other.
You know as well as I do that simply purchasing a game doesn't make you a "paying" customer. If you're not subscribing, I wouldn't doubt that your issues fall a lot further down than someone who does subscribe.
I know it seems harsh, but it's kind of like belonging to a club. You pay much more attention to the actual club members than their guests.
I've been subscribing since inception and I always get an answer to anything I ask, but, then again, I don't complain about anything since I don't know the mechanics of everything all that well and just play for fun.
Actually purchasing the game does in fact make you a paying customer since you have paid for a product.
Definition of paying customer
1
: a customer who buys something <We're trying to attract more paying customers through our Web site.>
That is the definition of a paying customer according to Merriam Webster.
So I don't know where you found that buying something doesn't constitute you as a paying customer but it is wrong. ESO+ is an additional service for continued support. Just saying
I did not say that you did not pay for the game nor that you were a paying company. My point is that, if you are not a subscriber, you cannot be expected to be treated with the same deference as someone who is a subscriber and thus is an ongoing and dependable stream of revenue for the company in question.
As I said. It is like belonging to a club.
That does not mean that it is right, but, in many cases, in business practice, those that "subscribe" or provide a regular revenue stream are given preferential treatment over those that are not and may not, in future contribute to a company's revenue stream.
Dictionary definitions get very muddy when it comes to business practice.
I agree with you, but, it may be a situation like you see with many games and Season Pass holders. Season Pass holders are always given preferential treatment since they are registered with the company in question and are therefore more easily tracked and targeted.
As I said, it may not be a sound business practice, but it is something that is practiced by many companies. I agree that preferential treatment is not a good thing.
It may also have something to do with frequency or content of complaints or feedback. While the old saying "the squeaky wheel gets the grease" may seem to make sense, in current practices it is more like "the squeaky wheel gets thrown away and replaced as soon as possible".0 -
Abeille✭✭✭✭✭
✭✭✭✭✭Yes , i felled heard and the problem was addressed the same dayI am aware that many people have issues, but I never had a problem that customer service didn't solve within the day, so I can't really complain :TJust so that everyone knows, my Altmer still can't have black hair. About a dozen of Altmer NPCs in the game have black hair. Just saying.
Meet my characters:Command: Do the thing.
Zadarri, Khajiit Fist of Thalmor: The thing was done, as commanded.
Durza gra-Maghul, Orc blacksmith: The thing was done perfectly, in the most efficient way.
Tegwen, Bosmer troublemaker: You can't prove I didn't do the thing.
Sings-Many-Songs, Argonian fisher: Sure, I'll do the thing... Eventually. Maybe.
Aerindel, Altmer stormcaller: After extensive research, I've come to the conclusion that doing the thing would be a waste of resources.
Liliel, Dunmer pyromancer: Aerindel said I shouldn't do the thing. Something about "resources".
Gyda Snowcaller, Nord cryomancer: I will find a way to do it that won't waste resources and make Aerindel proud of me.
Beatrice Leoriane, Breton vampire: I persuaded someone else into doing the thing. You are welcome, dear.
Sahima, Redguard performer: Doing the thing sounds awfully unpleasant and really not my problem.
Ellaria Valerius, Imperial priestess: I'll pray to the Eight for the thing to be done, if it is Their will.1 -
DenMoria✭✭✭✭✭
✭otherLonestryder wrote: »I just love all these passive-aggressively worded polls. I'm sure they add value.
They help me to practice my technique. Works like a charm on the cat.1 -
Lightninvash✭✭✭✭✭otherLightninvash wrote: »Lightninvash wrote: »We are all paying customers. we all bought the game any dlc we pay for and If we sub again paying. everyone who buys eso is a paying customer just not an ongoing paying customer. And we all get treated the same way. Again part of why I said other.
You know as well as I do that simply purchasing a game doesn't make you a "paying" customer[/b.Lightninvash wrote: »Lightninvash wrote: »We are all paying customers. we all bought the game any dlc we pay for and If we sub again paying. everyone who buys eso is a paying customer just not an ongoing paying customer. And we all get treated the same way. Again part of why I said other.
You know as well as I do that simply purchasing a game doesn't make you a "paying" customer. If you're not subscribing, I wouldn't doubt that your issues fall a lot further down than someone who does subscribe.
I know it seems harsh, but it's kind of like belonging to a club. You pay much more attention to the actual club members than their guests.
I've been subscribing since inception and I always get an answer to anything I ask, but, then again, I don't complain about anything since I don't know the mechanics of everything all that well and just play for fun.
Actually purchasing the game does in fact make you a paying customer since you have paid for a product.
Definition of paying customer
1
: a customer who buys something <We're trying to attract more paying customers through our Web site.>
That is the definition of a paying customer according to Merriam Webster.
So I don't know where you found that buying something doesn't constitute you as a paying customer but it is wrong. ESO+ is an additional service for continued support. Just saying
I did not say that you did not pay for the game nor that you were a paying company. My point is that, if you are not a subscriber, you cannot be expected to be treated with the same deference as someone who is a subscriber and thus is an ongoing and dependable stream of revenue for the company in question.
As I said. It is like belonging to a club.
That does not mean that it is right, but, in many cases, in business practice, those that "subscribe" or provide a regular revenue stream are given preferential treatment over those that are not and may not, in future contribute to a company's revenue stream.
Dictionary definitions get very muddy when it comes to business practice.
I agree with you, but, it may be a situation like you see with many games and Season Pass holders. Season Pass holders are always given preferential treatment since they are registered with the company in question and are therefore more easily tracked and targeted.
As I said, it may not be a sound business practice, but it is something that is practiced by many companies. I agree that preferential treatment is not a good thing.
It may also have something to do with frequency or content of complaints or feedback. While the old saying "the squeaky wheel gets the grease" may seem to make sense, in current practices it is more like "the squeaky wheel gets thrown away and replaced as soon as possible".
I bolded where you in fact did say buying the game doesn't make you a paying customer. Now on the matter of being apart of a "club" for being eso+ makes no sence unless you have been a subscriber since before the crown store and dlc releases. I had in the past calculated it and eso+ members spend $5 usd more than a non eso+ member to own all the DLC. Yes eso + can be considered a "guaranteed income" for Zos, but in reality it isn't because it can be canceled at any time. There is no guarantee you will keep the sub up.
For these reasons Zos treats everyone the same. Because just because someone isn't a eso+ member like myself. Doesn't mean they have not bought all the Dlc and mounts xp scrolls etc. Personally I own 2 copies of the game one for me and one for my wife. So myself I have spent more than most eso+ members on the game. This is why zos hasn't added eso+ to have
faster reply times and faster loading screens.
Zos does tend to get back quickly if the complaint is new or urgent if it isn't something they deem urgent or new they will be slower at receiving the complaint0 -
FearlessOne_2014✭✭✭✭✭
✭No, it took forever to atleast acknowledge i had a problem wit esoLightninvash wrote: »We are all paying customers. we all bought the game any dlc we pay for and If we sub again paying. everyone who buys eso is a paying customer just not an ongoing paying customer. And we all get treated the same way. Again part of why I said other.
You know as well as I do that simply purchasing a game doesn't make you a "paying" customer. If you're not subscribing, I wouldn't doubt that your issues fall a lot further down than someone who does subscribe.
I know it seems harsh, but it's kind of like belonging to a club. You pay much more attention to the actual club members than their guests.
I've been subscribing since inception and I always get an answer to anything I ask, but, then again, I don't complain about anything since I don't know the mechanics of everything all that well and just play for fun.
Yeah I've had none of these problems with ZOS costumer support either. They are in my opinion to be rated either 2nd or atleast 3rd in gaming. 1st place is Reserved for my all time favorite MMO Eve Online. In that game if you had a problem with a bug in a mission you'd send out a ticket and a Freaking GM will fly upto you and reset your mission and tell you to re-enter it. Atleast when I last played Eve Online from 2007 - Feb2016 you had a in game problem their GMs will in most cases help you out within minutes. But again ZOS has always response to my support tickets super fast compared to the Other MMOs out on the market now, most cases in ESO my issues are resolved by ZOS within one business day.
Big huge thank you to ZOS on this front!0 -
Tandor✭✭✭✭✭
✭✭✭✭✭Yes , i felled heard and the problem was addressed the same dayI've never had any problems with the game including performance so haven't had to submit any tickets in over two years. The one time I had a question I posed it in the ESO Live thread and it got answered in the next broadcast so I guess that qualifies as being heard and and addressed the ESO Live equivalent of the next day.0 -
Duiwel✭✭✭✭✭
✭RIP English@Duiwel:Join ORDER OF SITHIS We're recruiting! PC EU"Dear Brother. I do not spread rumours. I create them..."3 -
Galbrant✭✭No, it took forever to atleast acknowledge i had a problem wit esoWow and my friends thought my grammar was bad.0 -
GreenhaloX✭✭✭✭✭
✭otherI voted other because I don't have a fair complaint so far with the support services from ZOS. I have sent a few trouble tickets via emails as well as when playing online, and I had received fairly of a timely response on all occasions; although their responses wasn't really a fix, I can see they were trying to be helpful. It could possibly be a misunderstanding or misinterpretation of email exchanges or wordage (which happens quite often, which I prefer voice to voice chat versus text or emails exchange). All and all, I think this post is fair. It just shows an OP/player's frustration on some of the issues plaguing ESO.. especially, if you're still not able to get into Wrothgar for 2 weeks now, whatever the issue may be. I would be frustrated as hell as well, since I'm paying for it.
.. and please take it easy on the OP. Some rough crowd on here.. wowser. I'm sure it's his or her second language or so, and you can still understand it. I have worked in many countries with many different people and different backgrounds, and I am impressed with how they are able to communicate verbally and in writing with English, even though it is not their first or primary language. Imagine you, as an English primary speaker, trying to learn their languages. English is my primary, and I have taken French, Spanish and tried to dabble in Italian and German when I was working with them. I can say it is quite hard for me to learn. Especially in the Middle East, I've come across some good English speaking folks where you wouldn't expect it. Impressed, I will say..Edited by GreenhaloX on July 13, 2016 11:55AM0 -
SahrotRein✭✭✭✭I can't take this poll seriously with that grammar.Today we make our stand. Today we take back the Ruby Throne, which is ours by ancient right and the blessings of the Divines.- A Dominion of peace. The fair and just rule of Tamriel2 -
mistermutiny89✭✭✭✭✭No, it took forever to atleast acknowledge i had a problem wit esoPeople who voted yes are in la la land.Guild Leader : Defenders Of Miley
XB1 EU
EP | VR16 Breton NB -mistermutiny
AD | VR16 Dunmer DK - Grigori
AD | VR16 Altmer Sorcerer - Isvoleet
AD | VR16 Imperial DK - Leonidas
AD | VR16 Bosmer NB - Hood
AD | VR16 Breton Templar - Dante
AD | VR16 Redguard Sorcerer - Raiden
AD | VR7 Khajiit Templar - Ike'ilyew
DC | 160 Breton NB - Vergil
"Hmmm... Very convincing.. Does the illusion apply to.. Everywhere? Perhaps this one should have a moment alone in private to double check" - Razum'Dar0 -
Daemons_Bane✭✭✭✭✭
✭✭Yes , i felled heard and the problem was addressed the same daymistermutiny89 wrote: »People who voted yes are in la la land.
OR, we actually feel that they handled us and whatever problem we had, in a good way2
