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account hacked, "support" response time is HORRIBLE
account hacked, "support" response time is HORRIBLE. why?
i need fast, prompt help and the support is sleeping?
support ticket number: 160707-000333
i need fast, prompt help and the support is sleeping?
support ticket number: 160707-000333
0
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Turelus✭✭✭✭✭
✭✭✭✭✭Firstly if you account was hacked you may also want to change the password on whatever email you have linked to the account just to be safe.
Support gets a lot of tickets and I am not sure how they prioritise these. Making the thread here will help as it's possible someone from ZOS forums support will see it and escalate the issue for you. The forums team is US based though so will be getting into work soon.@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."0 -
Unfortunately I do not get the password to change the link, I do not get the letter.
I think I changed my e-mail address.
stolen account casually.
I wrote already supported, but no response.
Of course I know all the details of my card number and code.0 -
lucky that I was able to move on, but I could only supported write a new registration. . .
I hope to help and to get access.0 -
siebener✭✭I also submitted my help request 3 days ago and no respond since then.
I hope they could do it immediately.Main Account : siebener
Crafter Account : swordsmithvillage0 -
more 8 hrs and NO ANSWER.... nothing. very nice support... but the player payment, deposit is important.
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"Greetings,
Thank you for reaching out to us with this inquiry. At this time, we have been unable to confirm Account Owner Verification, and are unable to make any account edits. Thank you for understanding.
Best Regards,
Elder Scrolls Support"
this is the *** answer... this is the *** support solution. this is a joke????0 -
Smasherx74✭✭✭✭✭
✭"Greetings,
Thank you for reaching out to us with this inquiry. At this time, we have been unable to confirm Account Owner Verification, and are unable to make any account edits. Thank you for understanding.
Best Regards,
Elder Scrolls Support"
this is the *** answer... this is the *** support solution. this is a joke????
You're going to have to prove it's your account, I would open another ticket and forward the previous one.Master Debater0 -
I opened a ticket and immediately routes are closed. I keep getting this answer, but did not even examine the origin of the account.
This is scandalous. . . I do not know where to turn for something to happen.0 -
Hemaka✭✭There's no real customer support in this game, only bots
Good luck resolving your issue with them. Feel sorry for you. 0 -
idk✭✭✭✭✭
✭✭✭✭✭Zos should get to you but itnmay take some time.
Also, passwords should never be simple and never use the same password for email and other things. Who every hacked your email also hacked your game,
Also, and most important, change PWs monthly or at least with each news story of a major network breach.0 -
i attached my documents for the ownership to support ticket.
the support why close all time my tickets? dont resolved!!! thief use my account!!!
160709-000379
Solved
07/09/2016
my account is stolen
160708-000306
Unresolved
07/08/2016
ESO account hacked?
160707-001187
Solved
07/07/2016
i can not logged in, the password reset email dont received. why?
160707-000663
SCANDAL!!!! useless support.0 -
MrSwiftMindSoul ShrivenIf you can't get help with this then I definitely won't get help. Should be a simple 1,2,3 yet they refuse to grant my request. Wasting my ESO PLUS I just bought. Going on 5+ days now. 3 unresolved tickets and 1 that was not solved but closed for no reason.0 -
Goratesque✭✭✭✭I remember that ESO support team was very quick and the best back in the 2014. What a shame!My Guilds:PC/EU - EP | Skyrim Lejyonu | GMMy Characters:
PC/EU - DC | Black Horse Courier | GM
PC/EU - EP | Siyah Atlı Kurye | GM
PC/EU - DC | Imperial Trading Company
PC/EU - EP | Unlimited UndauntedDaggerfall CovenantMy Primary Residence: Strident Springs Demesne (Arenthia, Reaper's March)
[^]Master Arctus | DD - Magicka Nightblade (Breton, Battlemage of the Empire)
Khaled al-Bergama | Tank - Health Dragonknight (Redguard, Forebear)
Brother Marcel | Healer - Magicka Templar (Breton, Monk)
Lucius Detritus | Tank - Health Necromancer (Imperial, Colovian)
Sir Armand Dubois | Tank - Health Templar (Breton, Knight)
Akhenatosh | DD - Stamina Templar (Imperial, Nibenese)
Shrek Xl | Tank - Health Arcanist (Orc, Swamp Ogre)
Selena Tharn | DD - Magicka Necromancer (Breton, Vampire)
Ebonheart Pact
Goras Dagoth | DD - Magicka Dragonknight (Dunmer, Sixth House)
Ada'Soom Dir-Kamal | Tank - Health Warden (Nord, Undead Kamal)
Never-Gives-Up | Tank - Health Nightblade (Argonian, Shadowscale)
Uruk gro-Mauloch | Tank - Health Dragonknight (Mountain Orc of Skyrim)
Freydis Iron-Shield | Tank - Health Sorcerer (Nord, Champion)
*Kelvedkaal | DD - Stamina Arcanist (Nord, Dragon Priest)
Aldmeri Dominion
Robin of Valenwood | DD - Stamina Nightblade (Imperial, Strident)
Tihullu | Healer - Stamina Warden (Bosmer, Druid)
*Rilis Xll of Firsthold | DD - Stamina Sorcerer (Altmer, Lich High Kinlord)
Dark Kinlord Sauron | DD - Stamina Sorcerer (Dunmer, Xivkyn Dreadguard)
Prince Taka | DD - Hybrid Templar (Khajiit, Two-Moons Warrior Priest)
[^]This is my Main character overall.
*This is my Primary character in that Alliance.1 -
not true that you can not turn the problem somewhere where you can help.
this whole scandalous support.
someone tell me to whom I write?0 -
imredneckson✭✭✭✭✭account hacked, "support" response time is HORRIBLE. why?
i need fast, prompt help and the support is sleeping?
support ticket number: 160707-000333
I sent in a customer support email three days later they finally respondedLegions of Mordor Guild Officer
Member of the GvG Community
Dunmer NB - Merser Frey (DC)
Dunmer DK - Akaviri Battlereeve (DC)- http://orig05.deviantart.net/7ecd/f/2016/013/b/f/you_***_kill_by_eso_picture-d9nrz0q.png
Imperial Templar - Knight of the Blood Oath (DC)-
http://orig00.deviantart.net/5ba3/f/2016/115/a/0/jesus_beam_ftw____by_eso_picture-da09ecj.png
High Elf Templar - Aurí-El (AD)
High Elf Templar - Teutonic Honor Guard (EP)0 -
Elsonso✭✭✭✭✭
✭✭✭✭✭Well, for one thing, stop writing new tickets. That won't help, never has helped, and probably never will help. One ticket per problem. Max.
Normally, I would say go back to ticket #160707-000663 and stick with that one, ignoring all other tickets, but you have so many open that it is possible one of the other ones may get picked up.
In any case, go back to #160707-000663 and reply to it and repeat the information provided in the tickets, ask for an update and if there is anything else that they need. Above all else, be nice. Do not be sarcastic. Do not be insulting. Do not be judgemental. Do not accuse them of anything. Smooch their behind like you have never smooched before.
Ignore any indication that the ticket is "closed", and I would add to that the "we are not going to help you" responses, as well. If you get any of the latter, you should double down on the "be nice" and be nicer than nice. Keep replying to what they send you. No more than one reply per day to the same email, but keep responding.
You are in a hole you want to get out of but all you are doing is digging it deeper. If you want out, you need to stop digging and start hoping they will throw you a rope.
If you are nice they will toss you a rope. Otherwise, they might start filling in the hole with dirt. 0 -
if you have a ticket, you can answer each permanent closed without a word.
either way, either it does not work on things that do not provide any form of assistance.
I do not get help, they can not help and do not ask for any data or information to see who the owner is.
absolutely they do not do anything.
Tickets were formerly Crown case, the password problem. . . none have helped. simply they have been closed after five to six days to buy tickets.
I was so bad, mindless support have not experienced anywhere.
I want to continue to learn that in addition to the rain to support you where to turn?0 -
ZOS_DaryaKadminWe've closed this discussion because we cannot provide assistance for this issue through the forums.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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