Zenimax has hit an all new low

Infinite12 · July 2016

So a guild mate of mine has has his main character stuck in wrothgar twice now. He only goes there to turn in his writs, that's the only time he sets foot in wrothgar. He crafts everything for the writs in a different zone and then travels to wrothgar only to turn them in.

So after countless emails and tickets to zenimax they finally moved his character from wrothgar for the 2nd time but in an e-mail he received from zenimax they told him that this is the 2nd time they've had to move his character and they're not doing it again and told him to make sure not to go back to wrothgar because it's a high crashing area. They told him to stay away from high crashing areas. How pathetic is this?

FrostFallFox · July 2016

I mean same tbh.

Wollust · July 2016

They reached the lowest possible point quite a while ago imo

Rohamad_Ali · July 2016

They're in the middle of fixing that zone on console right now . I'm sure they didn't mean forever and they've given refunds through Microsoft for those effected by this in the meantime . They probably just want him to be able to play where it's safe until the patch rolls out .

Infinite12 · July 2016

But to say "we won't move this character again"? That's ridiculous. They should move this character every day if they have to until this fix this broken game

anitajoneb17_ESO · July 2016

It's not pathetic at all.
It's also what Jessica told us.
What is so incredibly "low" in this according to you ?

Yes there shouldn't be "high crashes" or even "crashes areas" at all, but reality is, THERE ARE issues currently, thus the wisest thing you can do is to avoid it as much as you can.
Not doing writs for a few days will not hurt that much.
Your mate does exactly what ZOS said specifically NOT TO DO and you accuse ZOS ?? Strange.

mike_de · July 2016

Infinite12 wrote: »

So a guild mate of mine has has his main character stuck in wrothgar twice now. He only goes there to turn in his writs, that's the only time he sets foot in wrothgar. He crafts everything for the writs in a different zone and then travels to wrothgar only to turn them in.

So after countless emails and tickets to zenimax they finally moved his character from wrothgar for the 2nd time but in an e-mail he received from zenimax they told him that this is the 2nd time they've had to move his character and they're not doing it again and told him to make sure not to go back to wrothgar because it's a high crashing area. They told him to stay away from high crashing areas. How pathetic is this?

It's like the user using an exploit, and instead fixing it in the next patch, declaring it a "cheat", and a reason to get banned. I call this pathetic.

bebynnag · July 2016

they arent even acknowledging my tickets anymore

4th day now that she is stuck there

only took her in because tuesdays patch was supposed to of fixed the place - but its just as bad!

Rohamad_Ali · July 2016

I don't know if you saw a week back here but they got flooded with support tickets . Probably being preventative in case they can't get him out again due to the volume of other support tickets . I'm just guessing . I had to put up with something similar on PS4 . It's frustrating for sure . You should of seen some of the responses Chet gave players last week . Basically said suck it up buttercup to everyone . That was an all time low lol .

mistermutiny89 · July 2016

ZoS should be giving us top tier crafting shipments for each character with max crafting until they decide they want to fix the area they tell us not to go to ie: where we hand in writs.

Rohamad_Ali · July 2016

Look at this from last week .

Your friends miles ahead as they got helped twice . This ^ was the all time low lol

Panth141 · July 2016

Does anyone really go to Orsinium for anything other than writs?
Just let us hand them in wherever... It's been requested for a longgggg time

Infinite12 · July 2016

Roehamad_Ali wrote: »

Look at this from last week .

Your friends miles ahead as they got helped twice . This ^ was the all time low lol

Wow. Yup, that is really sad

anitajoneb17_ESO · July 2016

Panth141 wrote: »

Does anyone really go to Orsinium for anything other than writs?
Just let us hand them in wherever... It's been requested for a longgggg time

I agree on that one : writs should be handed wherever we have picked up the quest. That way, everyone can manage his own preferences.

GreenhaloX · July 2016

Infinite12 wrote: »

So a guild mate of mine has has his main character stuck in wrothgar twice now. He only goes there to turn in his writs, that's the only time he sets foot in wrothgar. He crafts everything for the writs in a different zone and then travels to wrothgar only to turn them in.

So after countless emails and tickets to zenimax they finally moved his character from wrothgar for the 2nd time but in an e-mail he received from zenimax they told him that this is the 2nd time they've had to move his character and they're not doing it again and told him to make sure not to go back to wrothgar because it's a high crashing area. They told him to stay away from high crashing areas. How pathetic is this?

Sorry to hear about the crashing issue for him.. but for me, I've been on ESO going on my 4th month now, I think.. at least 3, but I have yet to experience such the crashing problem in Wrothgar that some are saying. Yes, I do run into a loading screen now and then (as well as elsewhere else in Tamriel; but seems lesser within last couple days) and was crashing a bit once upon a time in Maelstrom. Wrothgar is one of my main place I stomp around in and hadn't yet any major or serious crashing issue. Maybe I should knock on wood just to be safe. Lol!

However, I don't know what to say about the support staffer telling him not to go there again because it is a high crashing issue. So, does this mean ZOS acknowledges that there is a big crashing issue in Wrothgar, and is there any work in progress to fix it? I mean, to me, if that is the case, that is unsat to tell a player/paying customer don't go there or you can't play there. That is why you purchase the DLC, so you can play there without, or at the least, minimal issue. Hmmm..

bebynnag · July 2016

anitajoneb17_ESO wrote: »

It's not pathetic at all.
It's also what Jessica told us.

Jessica also asked us to try out wrothgar for her & give her feedback on weather the patch worked, which is why i took my character ther, and why she gotr stuck,

in fairness @ZOS_JessicaFolsom replied to my feedback, and i believe she forwarded my case to the CS team who have not acted to move my character.

i apriciate that they are receiving an incresed amout of help requests but it doesnt change how frustrated i am to have my best dungeon character trapped!

Infinite12 · July 2016

anitajoneb17_ESO wrote: »

It's not pathetic at all.
It's also what Jessica told us.
What is so incredibly "low" in this according to you ?

Yes there shouldn't be "high crashes" or even "crashes areas" at all, but reality is, THERE ARE issues currently, thus the wisest thing you can do is to avoid it as much as you can.
Not doing writs for a few days will not hurt that much.
Your mate does exactly what ZOS said specifically NOT TO DO and you accuse ZOS ?? Strange.

Oh yeah? Not doing writs for a few days? His character has been stuck in wrothgar since at least when dark brotherhood launched. How long ago was that? A few days? No. It's been a lot longer than a few days

Reykice · July 2016

anitajoneb17_ESO wrote: »

It's not pathetic at all.
It's also what Jessica told us.
What is so incredibly "low" in this according to you ?

Yes there shouldn't be "high crashes" or even "crashes areas" at all, but reality is, THERE ARE issues currently, thus the wisest thing you can do is to avoid it as much as you can.
Not doing writs for a few days will not hurt that much.
Your mate does exactly what ZOS said specifically NOT TO DO and you accuse ZOS ?? Strange.

And if you crash in multiple places they should just ban you if you crash more than 2 times. Totally.

How about fixing it and until then they keep gm's to move you fast?

That is how other games handle it...

Lumenn · July 2016

Roehamad_Ali wrote: »

Look at this from last week .

Your friends miles ahead as they got helped twice . This ^ was the all time low lol

Yup, I got one of those(thankfully it was my eso plus was missing and corrected itself before I got the email, not a stuck character) but yeah. My second month in the game, was....very surprised to say the least.

anitajoneb17_ESO · July 2016

Reykice wrote: »

That is how other games handle it...

Stop it now with "other games". You know just as well as I do that other games have their issues too.
It's a technical problem, if it could be solved straight away, it would, but it's more complicated than that, deal with it, full stop. This isn't world's end.

Besides, this is what Jessica wrote a couple of days ago :

"we have found that the areas players are crashing most frequently in are the cities of Orsinium and Elden Root. If you're experiencing a high volume of crashes to dashboard in those areas, please consider avoiding those two areas until this issue is resolved."

Why didn't you simply avoid Wrothgar ?

I understand that you're entitled to play the game as you wish but there IS a technical issue and your rants aren't going to help solving it.

bebynnag · July 2016

Roehamad_Ali wrote: »

Look at this from last week .

Your friends miles ahead as they got helped twice . This ^ was the all time low lol

the fact that this was quickly followed by a customer servey questionaire was just......

edt cause halm my comment was missing after posting - weird!

Tryxus · July 2016

"Fool me once, shame on you. Fool me twice, shame on me."

Rohamad_Ali · July 2016

I think Chet deserves his own Meme .

BenLocoDete · July 2016

Wollust wrote: »

They reached the lowest possible point quite a while ago imo

Yeah like they just agreed with that in their post lol

Elsonso · July 2016

Roehamad_Ali wrote: »

Look at this from last week .

Your friends miles ahead as they got helped twice . This ^ was the all time low lol

That is low, but my suggestion is to ignore it and pretend it says "we will help you if you grind out a few more emails to us over the next few days". As always, be nice. Don't flood them with email, keep it reasonable (1 per day). Be persistent until they threaten you with some sort of ban, then take your business elsewhere.

Unsent.Soul · July 2016

anitajoneb17_ESO wrote: »

Reykice wrote: »

That is how other games handle it...

Stop it now with "other games". You know just as well as I do that other games have their issues too.
It's a technical problem, if it could be solved straight away, it would, but it's more complicated than that, deal with it, full stop. This isn't world's end.

Besides, this is what Jessica wrote a couple of days ago :

"we have found that the areas players are crashing most frequently in are the cities of Orsinium and Elden Root. If you're experiencing a high volume of crashes to dashboard in those areas, please consider avoiding those two areas until this issue is resolved."

Why didn't you simply avoid Wrothgar ?

I understand that you're entitled to play the game as you wish but there IS a technical issue and your rants aren't going to help solving it.

Copy and pasting what ZOS employees post does nothing for this thread. Why are you defending ZOS?

You may want to remove the ZOS logo from your lower back. If they don't pay you, at this point they don't need forum "officials" standing up for them.

GreenhaloX · July 2016

anitajoneb17_ESO wrote: »

Reykice wrote: »

That is how other games handle it...

Stop it now with "other games". You know just as well as I do that other games have their issues too.
It's a technical problem, if it could be solved straight away, it would, but it's more complicated than that, deal with it, full stop. This isn't world's end.

Besides, this is what Jessica wrote a couple of days ago :

"we have found that the areas players are crashing most frequently in are the cities of Orsinium and Elden Root. If you're experiencing a high volume of crashes to dashboard in those areas, please consider avoiding those two areas until this issue is resolved."

Why didn't you simply avoid Wrothgar ?

I understand that you're entitled to play the game as you wish but there IS a technical issue and your rants aren't going to help solving it.

Yeah.. agreed. At least, the bug is being worked on for those that are experiencing it. Hopefully when they do install the fix or patch, it does fix across the board. I'm not crashing now, but will hate it if I do start to, after the patch is released that supposed to be a universal fix.

anitajoneb17_ESO · July 2016

Unsent.Soul wrote: »

Copy and pasting what ZOS employees post does nothing for this thread. Why are you defending ZOS?

You may want to remove the ZOS logo from your lower back. If they don't pay you, at this point they don't need forum "officials" standing up for them.

This thread doesn't need help. OP does.
And I'm not defending ZOS (don't think they need that), I'm just saying that OP shouldn't complain after having done *repeatedly* what ZOS specifically warned NOT TO DO.

RoamingRiverElk · July 2016

How could he then test whether the issue has been fixed?
I say one manual move from Wrothgar or wherever the character is stuck per day is reasonable, no more, no less.
Also, avoiding Wrothgar and Elden Root (if AD) is a real pain if you then can't do the dailies.

They should also implement a way to port the character to a Very Safe zone with a wayshrine by players themselves, from the character login screen, if this is taxing their customer support too much.

PurifedBladez · July 2016

Infinite12 wrote: »

But to say "we won't move this character again"? That's ridiculous. They should move this character every day if they have to until this fix this broken game

AmakarGranaen · July 2016

Roehamad_Ali wrote: »

Look at this from last week .

Your friends miles ahead as they got helped twice . This ^ was the all time low lol

even ZOS is disappointed at themselves