They still haven't fixed mementos, how about we just hold off on the next DLC and get *** fixed first.

This is just... wow.

I would expect a lot better from any company. I hope this is something they're working to fix in the future, because it's pretty poor service otherwise.

Wow and I just bought those extra four! Gotta make sure my main whoever he is I don't know anymore is in the 8 slot bracket.

Smasherx74 wrote: »

They still haven't fixed mementos, how about we just hold off on the next DLC and get *** fixed first.

They did fix it so it won't happen going forward, and they've stated that the retroactive fix will go in at a later date.

Anyway, I'd wait to see any further information from either the OP or ZOS for context before I make a knee-jerk reaction. It just seems like something's missing from the picture. Or, as has happened before, CS worded their response poorly.

Bunneh wrote: »

Divinius wrote: »

It would not be at all surprising that deleted characters get overwritten when you have maxed out all available slots.

Then you would be wrong.

Divinius wrote: »

And even if that isn't how it works with ESO characters, and ZOS could restore the character, the last thing they would want to do is set a precedent for letting people use the new slots to freely restore any and all old characters that they previously deleted back when they only had 8 slots. That would be a mess.

Why would it be a mess? That what recovery processes are for. Surely if it encourages people to buy character slots and play more then it's want Zenimas wants? More money rolling in.

Perhaps you should think more, and type less.

Oh hey, you're back. Can I assume by the fact that you completely avoided commenting on my other post, that I hit the nail on the head with that one? You know, the one where I said this:

Divinius wrote: »

... my assessment of what actually happened (just a guess) is the following:

The OP didn't have a "corrupted" character at all. Some period of time ago (days, months?), he deleted one of his first 8 characters, before buying the extra slot, to make room for a new character. Recently, he bought a new slot, and requested to have the previously deleted character restored, now that he had an open space. ZOS said no, giving him the excuse he quoted in his post. OP gets all annoyed and posts on the forums, making the assumption about it also applying to corrupted characters, in an attempt to make the issue sound WAY worse than it is, in order to start a firestorm in the thread.

mistermutiny89 wrote: »

Quality control? <~~~~~~~~~~~> ZoS?

I can't even type the words next to each other.

Try the other way around.

ZOS quality control.

Bunneh wrote: »

Divinius wrote: »

It would not be at all surprising that deleted characters get overwritten when you have maxed out all available slots.

Then you would be wrong.

Divinius wrote: »

And even if that isn't how it works with ESO characters, and ZOS could restore the character, the last thing they would want to do is set a precedent for letting people use the new slots to freely restore any and all old characters that they previously deleted back when they only had 8 slots. That would be a mess.

Why would it be a mess? That what recovery processes are for. Surely if it encourages people to buy character slots and play more then it's want Zenimas wants? More money rolling in.

Perhaps you should think more, and type less.

[snip] I think the process that ZOS makes us go through when deleting Characters more than hits home that this type of necromancy isn't what the recovery process is intended for

[edited for baiting]

SirDopey wrote: »

Bunneh wrote: »

Divinius wrote: »

It would not be at all surprising that deleted characters get overwritten when you have maxed out all available slots.

Then you would be wrong.

Divinius wrote: »

And even if that isn't how it works with ESO characters, and ZOS could restore the character, the last thing they would want to do is set a precedent for letting people use the new slots to freely restore any and all old characters that they previously deleted back when they only had 8 slots. That would be a mess.

Why would it be a mess? That what recovery processes are for. Surely if it encourages people to buy character slots and play more then it's want Zenimas wants? More money rolling in.

Perhaps you should think more, and type less.

[snip] I think the process that ZOS makes us go through when deleting Characters more than hits home that this type of necromancy isn't what the recovery process is intended for

Exactly, there is no recovery process for characters you have deleted. Once they are gone, they are gone - it's not ZOS's job to keep a copy of every character that is deleted just in case the player changes their mind at some point.

[edited to remove quote]

vyndral13preub18_ESO wrote: »

WARNING: im going to make a bunch of assumptions from a ticket response that has nothing to do with what I post!

Am i doing it right?

Apparently so, moreover at least 17 people will consider your unrelated assumptions to be insightful!

Bunneh wrote: »

I have received this response to an escalated ticket this morning:

"You have exceeded the limit of more than 8 characters. The extra slot allows for you create another account but it does not allow you to restore a deleted character to the slot. I apologies for any inconvenience this may have caused you. At this time we can restore no characters, till a free slot becomes evelable." (sic)

This clearly goes for both deleted characters or characters created using the new slots that may corrupt. They can only recover characters using one of the base eight character slots. If they are full, you are out of luck.

Awesome software design and quality control, Zenimax.

NB: Trolls/Fanbois - I'm not interested in your responses, nor will I read/reply to them.

They haven't been able to restore any characters that have been deleted between Nov 15, 2015 to current date due to a bug/problem in the system.

nimander99 wrote: »

What is a 'corrupted character'? I'm not entirely sure I understand the significance of this although I have purchased the extra character slots. How does this affect me? And how do I avoid it?

The best way to avoid a corrupted character is by not being phenomenally unlucky.

Basically it's where there's a fatal error in the database entry for that character, and exceedingly rare.

Abeille wrote: »

starkerealm wrote: »

nimander99 wrote: »

What is a 'corrupted character'? I'm not entirely sure I understand the significance of this although I have purchased the extra character slots. How does this affect me? And how do I avoid it?

The best way to avoid a corrupted character is by not being phenomenally unlucky.

Basically it's where there's a fatal error in the database entry for that character, and exceedingly rare.

If you don't delete the character and just ask ZOS for help, can they fix it? Or does "fatal" really means "fatal"?
I suddenly got really worried. I am one of these people who can he described as being "phenomenally unlucky".

Honestly, I don't know if they can. If what I've read in this thread is correct, CS might not, currently, have the tools to address issues on slots 9 - 12. But, like I said, I don't know at all.

Usually a fatal corruption would be where you can't load the record (character) at all, without something crashing. The database, your query, whatever. Again, this is one of those semi-apocalyptic things that is possible, but highly unlikely. Sort of like how, tomorrow you could be struck by a meteorite and killed on the spot. It's possible, but I wouldn't spend too much time worrying about it.

Corruption usually occurs when there's a bug with the game that causes it to save invalid data to a record in the database. With MMOs we're most concerned about the player character records, because those are what we interact with. But, it's entirely possible for items or even enemies to be corrupted through human error, or another bug, which can, in turn spread to records that interact with the corrupted one and store invalid data as a result.

There are minor corruption issues. I mentioned one above. If you had a memento running while you transitioned between loads, it could permanently break your character's ability to use mementos. This is persistent on that specific character, and fixing it after the fact could be tricky. But, it's a database corruption.

Another one was the bank bug at launch, where your bank would be reset to the default starting value, and appear to be empty. Any items over the starting value (50/60, I forget which), would be lost forever. This seemed to be a result of something causing a corruption with the account data, and resetting the account to fresh. It would also send you an extra copy of all of your preorder bonuses, including the CE treasure maps, pets, and an extra Mara's Pledge. Which was one of the first symptoms you'd see of this.

From another game, there was a bug in Star Trek Online's first year, where some characters had their level set to -50. It's a corrupted record, because there's no way that's the actual value, and a bug in the game set it there. But once it's been set, it's saved to the record as legitimate data.

So, like I said, you would need to be phenomenally unlucky to encounter a serious corruption issue. It's possible, but, this thread was more about how Customer Service's tools hadn't been updated to allow them to restore slots 9-12. Not a, "the sky is falling."

Incidentally, I'm a little sleep deprived, so if I'm remembering some of this wrong, someone else will need to correct me.