Disclaimer: I am not trying to undermine the anger and frustration of those experiencing game-breaking tech issues. Those affected by this stuff have every right to be angry and want results. I do wish to look at this issue though with less emotion and more facts (the way I believe ZoS is viewing it).
I am fairly certain that we will never see any actual hard-data from ZoS, but I really would love to know just how wide-spread major tech issues are in this game across different platforms based on actual data and submitted tickets. The reason I question this, is because after reading the forums yesterday afternoon, one might get the impression that the server rooms at ZoS were literally on fire with some people's descriptions of game performance. I was very worried about playing the game when I got home from work, but when I did, I found no major issues (NA PS4).
That was when I really stopped and thought about it. For the most part, I haven't had anything more than annoying bugs that cost a little time, vice of course the Sweeps/Thaum bug and vSO door bug, which were fixed with the patch yesterday. Now, I realize that this is anecdotal and I could just be extremely lucky, but then I considered the amount of players that I roll with, and none of them ever referring to any bugs beyond the normal, "It is annoying," type stuff. I am the GM of a moderate sized guild and officer in other larger ones, so I do interact regularly with a large group of players. Everyone talks annoying bugs, some load screens, occasional crashes, the "Load Screen Boss" at the entrance to SO, lag in Cyrodiil, intermittent problems with weapon attack weaving, but not the major game-breaking stuff I read about here on the forums. Again, I know that this is anecdotal. I understand that. It just makes me question though, if these issues were so widespread, wouldn't I know SOMEONE with a character stuck in Wrothgar by the writs turn-in? (just an arbitrary example) Is it then reasonable for me to assume that the hard data that ZoS has on these issues tells a different story than the one told by forum posters here?
Obviously, I cannot speak for other platforms that I do not currently play on, but I can still ask the question.
We all know that forum viewers are a small percentage of the player-base, and posters an even smaller group, so are the forums telling us the real story about performance issues in the game? I know there are some folks that will claim the ship is sinking in a puddle, but I wish that ZoS would share with us some data that may let cooler minds prevail.