The good old days - EU server downtime at 3 in the morning.

Sirvandal · July 2016

Dear Zeni,

Where are the good old days when EU server downtime is at 3 in the morning?

Please a recation: @ZOS_JessicaFolsom

Elohmrow · July 2016

plz post EST for maintenance?

NinjaApacHe · July 2016

Yeah, good ol' days....... they really do not give a **** about EU players.

SantieClaws · July 2016

Khajiit thinks that maybe this week is a little unusual because of the long weekend that has been enjoyed by American Tamriel.

Yours with paws
Santie Claws

Smileybones · July 2016

NinjaApacHe wrote: »

Yeah, good ol' days....... they really do not give a **** about EU players.

Well since we have players coming from all over the world (and even Asia now), you can't setup a maintenance time that doesn't screw someones playtime.

Sirvandal · July 2016

Elohmrow wrote: »

plz post EST for maintenance?

Lol you do not know what EU means...thats bad. (Shttttt, don't tell the others, it stands for European Union (France, Brexit, Netherlands etc.) its that big land mass (1 stuborn island) that invented the US aprox. 400 years ago). :O)

Sirvandal · July 2016

Smileybones wrote: »

NinjaApacHe wrote: »

Yeah, good ol' days....... they really do not give a **** about EU players.

Well since we have players coming from all over the world (and even Asia now), you can't setup a maintenance time that doesn't screw someones playtime.

EU means EUROPEAN SERVER! It doesn't mean WORLD WIDE server cause then it would have bin called WW server. Besides before last DLC time table was at 3 in the morning. So no BS comments please!

NovaShadow · July 2016

It's not just the EU that gets screwed with these new times.

Elohmrow · July 2016

Sirvandal wrote: »

Elohmrow wrote: »

plz post EST for maintenance?

Lol you do not know what EU means...thats bad. (Shttttt, don't tell the others, it stands for European Union (France, Brexit, Netherlands etc.) its that big land mass (1 stuborn island) that invented the US aprox. 400 years ago). :O)

haha.... EST not for eastern standard time, rather for estimated time frame for the maintenance break

Elohmrow · July 2016

SantieClaws wrote: »

Khajiit thinks that maybe this week is a little unusual because of the long weekend that has been enjoyed by American Tamriel.

Yours with paws
Santie Claws

lol.......

jonoville · July 2016

Now that really p****** me off!
Get home from work at 6pm in the evening weary and wanting some down time so ready to play a bit of ESO...that I have paid $14 a month for for the last 2 years.
Play for one minute .....AND IT GOES OFF LINE for a ANOTHER bloody patch!!!....NOT HAPPY
Take note ESO people : 6pm is prime time in Australia! use your brains and at least let us play when we get home from work

Smileybones · July 2016

Sirvandal wrote: »

Smileybones wrote: »

NinjaApacHe wrote: »

Yeah, good ol' days....... they really do not give a **** about EU players.

Well since we have players coming from all over the world (and even Asia now), you can't setup a maintenance time that doesn't screw someones playtime.

EU means EUROPEAN SERVER! It doesn't mean WORLD WIDE server cause then it would have bin called WW server. Besides before last DLC time table was at 3 in the morning. So no BS comments please!

I have to inform you kind sir that IT people can control servers remotely in this day and age. Since you don't seem too brilliant I will explain the consequence:

It means a team from one country (let's say USA) can perform maintenance on servers all over the world thanks to the Internets.

Sirvandal · July 2016

SantieClaws wrote: »

Khajiit thinks that maybe this week is a little unusual because of the long weekend that has been enjoyed by American Tamriel.

Yours with paws
Santie Claws

Its s

Elohmrow wrote: »

Sirvandal wrote: »

Elohmrow wrote: »

plz post EST for maintenance?

Lol you do not know what EU means...thats bad. (Shttttt, don't tell the others, it stands for European Union (France, Brexit, Netherlands etc.) its that big land mass (1 stuborn island) that invented the US aprox. 400 years ago). :O)

haha.... EST not for eastern standard time, rather for estimated time frame for the maintenance break

I want a GMT! (Game Modification Timetable).

Elohmrow · July 2016

Sirvandal wrote: »

SantieClaws wrote: »

Khajiit thinks that maybe this week is a little unusual because of the long weekend that has been enjoyed by American Tamriel.

Yours with paws
Santie Claws

Its s

Elohmrow wrote: »

Sirvandal wrote: »

Elohmrow wrote: »

plz post EST for maintenance?

Lol you do not know what EU means...thats bad. (Shttttt, don't tell the others, it stands for European Union (France, Brexit, Netherlands etc.) its that big land mass (1 stuborn island) that invented the US aprox. 400 years ago). :O)

haha.... EST not for eastern standard time, rather for estimated time frame for the maintenance break

I want a GMT! (Game Modification Timetable).

lol his grammar was correct, also very funny

ConeOfSilence · July 2016

The weekly world is ending in Europe thread.

Mwnci · July 2016

jonoville wrote: »

Now that really p****** me off!
Get home from work at 6pm in the evening weary and wanting some down time so ready to play a bit of ESO...that I have paid $14 a month for for the last 2 years.
Play for one minute .....AND IT GOES OFF LINE for a ANOTHER bloody patch!!!....NOT HAPPY
Take note ESO people : 6pm is prime time in Australia! use your brains and at least let us play when we get home from work

I refer you to the following: https://www.zenimax.com/legal_terms_us
In particular, Section 6: Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

Paragraph1, Sentence 1:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

As well as, same Section, Paragraph 2, Sentence 1:

ZeniMax may patch, update, or modify a Service at any time with or without notice to You.

You installed the game.
You accepted the TOS/EULA.
You can't cry foul and play the "paying customer" card when things don't go your way.

jonoville · July 2016

Mwnci wrote: »

jonoville wrote: »

Now that really p****** me off!
Get home from work at 6pm in the evening weary and wanting some down time so ready to play a bit of ESO...that I have paid $14 a month for for the last 2 years.
Play for one minute .....AND IT GOES OFF LINE for a ANOTHER bloody patch!!!....NOT HAPPY
Take note ESO people : 6pm is prime time in Australia! use your brains and at least let us play when we get home from work

I refer you to the following: https://www.zenimax.com/legal_terms_us
In particular, Section 6: Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

Paragraph1, Sentence 1:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

As well as, same Section, Paragraph 2, Sentence 1:

ZeniMax may patch, update, or modify a Service at any time with or without notice to You.

You installed the game.
You accepted the TOS/EULA.
You can't cry foul and play the "paying customer" card when things don't go your way.

Actually I can. It's my right and I just did.
I don't really care what you quote. If they can't do it right they should, like some of the other games, have an Australasian server.
It's called customer service.

Tandor · July 2016

Mwnci wrote: »

jonoville wrote: »

Now that really p****** me off!
Get home from work at 6pm in the evening weary and wanting some down time so ready to play a bit of ESO...that I have paid $14 a month for for the last 2 years.
Play for one minute .....AND IT GOES OFF LINE for a ANOTHER bloody patch!!!....NOT HAPPY
Take note ESO people : 6pm is prime time in Australia! use your brains and at least let us play when we get home from work

I refer you to the following: https://www.zenimax.com/legal_terms_us
In particular, Section 6: Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

Paragraph1, Sentence 1:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

As well as, same Section, Paragraph 2, Sentence 1:

ZeniMax may patch, update, or modify a Service at any time with or without notice to You.

You installed the game.
You accepted the TOS/EULA.
You can't cry foul and play the "paying customer" card when things don't go your way.

No indeed, but when the EU and NA servers have been maintained at different times for two years with the EU server having downtime in the middle of the night in Europe and then it's suddenly changed so both servers are maintained at the same time with the EU server having downtime in the day then you are perfectly entitled to complain about it and ask for the original arrangements to be reinstated. That's a perfectly reasonably request especially as there are no apparent performance or other benefits to the new arrangements.

Elohmrow · July 2016

LMAOOO Australasian

Elohmrow · July 2016

Elohmrow wrote: »

LMAOOO Australasian

sounds beast

Smileybones · July 2016

jonoville wrote: »

Mwnci wrote: »

jonoville wrote: »

Now that really p****** me off!
Get home from work at 6pm in the evening weary and wanting some down time so ready to play a bit of ESO...that I have paid $14 a month for for the last 2 years.
Play for one minute .....AND IT GOES OFF LINE for a ANOTHER bloody patch!!!....NOT HAPPY
Take note ESO people : 6pm is prime time in Australia! use your brains and at least let us play when we get home from work

I refer you to the following: https://www.zenimax.com/legal_terms_us
In particular, Section 6: Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

Paragraph1, Sentence 1:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

As well as, same Section, Paragraph 2, Sentence 1:

ZeniMax may patch, update, or modify a Service at any time with or without notice to You.

You installed the game.
You accepted the TOS/EULA.
You can't cry foul and play the "paying customer" card when things don't go your way.

Actually I can. It's my right and I just did.
I don't really care what you quote. If they can't do it right they should, like some of the other games, have an Australasian server.
It's called customer service.

Mwnci · July 2016

Tandor wrote: »

Mwnci wrote: »

jonoville wrote: »

Now that really p****** me off!
Get home from work at 6pm in the evening weary and wanting some down time so ready to play a bit of ESO...that I have paid $14 a month for for the last 2 years.
Play for one minute .....AND IT GOES OFF LINE for a ANOTHER bloody patch!!!....NOT HAPPY
Take note ESO people : 6pm is prime time in Australia! use your brains and at least let us play when we get home from work

I refer you to the following: https://www.zenimax.com/legal_terms_us
In particular, Section 6: Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

Paragraph1, Sentence 1:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

As well as, same Section, Paragraph 2, Sentence 1:

ZeniMax may patch, update, or modify a Service at any time with or without notice to You.

You installed the game.
You accepted the TOS/EULA.
You can't cry foul and play the "paying customer" card when things don't go your way.

No indeed, but when the EU and NA servers have been maintained at different times for two years with the EU server having downtime in the middle of the night in Europe and then it's suddenly changed so both servers are maintained at the same time with the EU server having downtime in the day then you are perfectly entitled to complain about it and ask for the original arrangements to be reinstated. That's a perfectly reasonably request especially as there are no apparent performance or other benefits to the new arrangements.

I understand the complaint, I really do. I'm home at the moment, and would like to play. I don't like it, but it is what it is.
However, ZeniMax is a business. Their function is to make money, and bringing server maintenance together at a single time saves money, and possibly increases staff happiness (admins don't have to work overtime to do exactly the same update process they did several hours before). Additionally, it means ZeniMax can shut down, deploy, start up, test and fix all at the same time which makes sense from a deployment perspective.

When you only have one deployment team (as it seems ZeniMax does), it makes sense to consolidate the deployment times together.

You can complain about it, all feedback is helpful to some degree and yes, you can ask them to reinstate the original times. However, ZeniMax doesn't have to listen - because you signed the TOS/EULA when you ran the game.

I don't mind people notifying ZeniMax of their displeasure; I have a problem with people playing the "I'm a paying customer" card; as if that gives them certain rights over ZeniMax (which, if they read the TOS/EULA, they'd know wasn't the case).

Mwnci · July 2016

jonoville wrote: »

Mwnci wrote: »

jonoville wrote: »

Now that really p****** me off!
Get home from work at 6pm in the evening weary and wanting some down time so ready to play a bit of ESO...that I have paid $14 a month for for the last 2 years.
Play for one minute .....AND IT GOES OFF LINE for a ANOTHER bloody patch!!!....NOT HAPPY
Take note ESO people : 6pm is prime time in Australia! use your brains and at least let us play when we get home from work

I refer you to the following: https://www.zenimax.com/legal_terms_us
In particular, Section 6: Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

Paragraph1, Sentence 1:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

As well as, same Section, Paragraph 2, Sentence 1:

ZeniMax may patch, update, or modify a Service at any time with or without notice to You.

You installed the game.
You accepted the TOS/EULA.
You can't cry foul and play the "paying customer" card when things don't go your way.

Actually I can. It's my right and I just did.

If you enjoy looking like an entitled, ignorant customer. Go for it. I can't won't stop you.

Expanded:

jonoville wrote: »

I don't really care what you quote.

I quoted the Terms of Service you agreed to. They're kind of important.

jonoville wrote: »

If they can't do it right they should, like some of the other games, have an Australasian server.

They are doing it right. From a business, and server maintainability perspective.

jonoville wrote: »

It's called customer service.

Again, you accepted that sometimes the servers will be down. Complaining about it now is like complaining about getting a speeding fine even though you knew there was a speed limit. It's non sequitur.

ZeniMax do not have to schedule their maintenance times around your personal life.

Tryxus · July 2016

I don't remember those good ol' days, prob cuz I was sleeping at that time

Sirvandal · July 2016

I understand the complaint, I really do. I'm home at the moment, and would like to play. I don't like it, but it is what it is.
However, ZeniMax is a business. Their function is to make money, and bringing server maintenance together at a single time saves money, and possibly increases staff happiness (admins don't have to work overtime to do exactly the same update process they did several hours before). Additionally, it means ZeniMax can shut down, deploy, start up, test and fix all at the same time which makes sense from a deployment perspective.

BS! Two servers at 2 diff locations. Same amount of work when its on diff time tables. I bet its even less work cause the *** happend on 1 server can be prefented on the next....

jonoville · July 2016

Mwnci wrote: »

jonoville wrote: »

Mwnci wrote: »

jonoville wrote: »

Now that really p****** me off!
Get home from work at 6pm in the evening weary and wanting some down time so ready to play a bit of ESO...that I have paid $14 a month for for the last 2 years.
Play for one minute .....AND IT GOES OFF LINE for a ANOTHER bloody patch!!!....NOT HAPPY
Take note ESO people : 6pm is prime time in Australia! use your brains and at least let us play when we get home from work

I refer you to the following: https://www.zenimax.com/legal_terms_us
In particular, Section 6: Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

Paragraph1, Sentence 1:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

As well as, same Section, Paragraph 2, Sentence 1:

ZeniMax may patch, update, or modify a Service at any time with or without notice to You.

You installed the game.
You accepted the TOS/EULA.
You can't cry foul and play the "paying customer" card when things don't go your way.

Actually I can. It's my right and I just did.
I don't really care what you quote. If they can't do it right they should, like some of the other games, have an Australasian server.
It's called customer service.

If you enjoy looking like an entitled, ignorant customer. Go for it. I can't won't stop you.

Going by useless statements like that it only shows Ignorance seems to be more prevalent from the controller of your keyboard and not mine

xarguideb17_ESO · July 2016

ZOS, PLEASE DO THE EU SERVER MAINTAINANCE AT NIGHTTIME!

Mwnci · July 2016

Sirvandal wrote: »

I understand the complaint, I really do. I'm home at the moment, and would like to play. I don't like it, but it is what it is.
However, ZeniMax is a business. Their function is to make money, and bringing server maintenance together at a single time saves money, and possibly increases staff happiness (admins don't have to work overtime to do exactly the same update process they did several hours before). Additionally, it means ZeniMax can shut down, deploy, start up, test and fix all at the same time which makes sense from a deployment perspective.

BS! Two servers at 2 diff locations. Same amount of work when its on diff time tables. I bet its even less work cause the *** happend on 1 server can be prefented on the next....

Have you ever worked on multi-locational server upgrades?
Didn't think so.

I didn't say it wasn't the same amount of work, I said it saves time, money and increases staff happiness and productivity during deployment.

To explain it further: If it takes 5 hours to update US server, and 5 hours to update EU server, that's 10 hours of work. If you do the updates simultaneously, then you are saving 5 hours. You are saving 5 hours of overtime pay. You have increased staff happiness (because they're sleeping, instead of working) and you've increased the productivity of the company.

Elohmrow · July 2016

jonoville wrote: »

Mwnci wrote: »

jonoville wrote: »

Mwnci wrote: »

jonoville wrote: »

Now that really p****** me off!
Get home from work at 6pm in the evening weary and wanting some down time so ready to play a bit of ESO...that I have paid $14 a month for for the last 2 years.
Play for one minute .....AND IT GOES OFF LINE for a ANOTHER bloody patch!!!....NOT HAPPY
Take note ESO people : 6pm is prime time in Australia! use your brains and at least let us play when we get home from work

I refer you to the following: https://www.zenimax.com/legal_terms_us
In particular, Section 6: Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

Paragraph1, Sentence 1:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

As well as, same Section, Paragraph 2, Sentence 1:

ZeniMax may patch, update, or modify a Service at any time with or without notice to You.

You installed the game.
You accepted the TOS/EULA.
You can't cry foul and play the "paying customer" card when things don't go your way.

Actually I can. It's my right and I just did.
I don't really care what you quote. If they can't do it right they should, like some of the other games, have an Australasian server.
It's called customer service.

If you enjoy looking like an entitled, ignorant customer. Go for it. I can't won't stop you.

Going by useless statements like that it only shows Ignorance seems to be more prevalent from the controller of your keyboard and not mine

I LIEAK MAI'Q

Elohmrow · July 2016

Elohmrow wrote: »

jonoville wrote: »

Mwnci wrote: »

jonoville wrote: »

Mwnci wrote: »

jonoville wrote: »

Now that really p****** me off!
Get home from work at 6pm in the evening weary and wanting some down time so ready to play a bit of ESO...that I have paid $14 a month for for the last 2 years.
Play for one minute .....AND IT GOES OFF LINE for a ANOTHER bloody patch!!!....NOT HAPPY
Take note ESO people : 6pm is prime time in Australia! use your brains and at least let us play when we get home from work

I refer you to the following: https://www.zenimax.com/legal_terms_us
In particular, Section 6: Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

Paragraph1, Sentence 1:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

As well as, same Section, Paragraph 2, Sentence 1:

ZeniMax may patch, update, or modify a Service at any time with or without notice to You.

You installed the game.
You accepted the TOS/EULA.
You can't cry foul and play the "paying customer" card when things don't go your way.

Actually I can. It's my right and I just did.
I don't really care what you quote. If they can't do it right they should, like some of the other games, have an Australasian server.
It's called customer service.

If you enjoy looking like an entitled, ignorant customer. Go for it. I can't won't stop you.

Going by useless statements like that it only shows Ignorance seems to be more prevalent from the controller of your keyboard and not mine

I LIKE MAI'Q

also Ignorance isn't a proper noun >_> ignorance*

daemonios · July 2016

Tandor wrote: »

Mwnci wrote: »

jonoville wrote: »

Now that really p****** me off!
Get home from work at 6pm in the evening weary and wanting some down time so ready to play a bit of ESO...that I have paid $14 a month for for the last 2 years.
Play for one minute .....AND IT GOES OFF LINE for a ANOTHER bloody patch!!!....NOT HAPPY
Take note ESO people : 6pm is prime time in Australia! use your brains and at least let us play when we get home from work

I refer you to the following: https://www.zenimax.com/legal_terms_us
In particular, Section 6: Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

Paragraph1, Sentence 1:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

As well as, same Section, Paragraph 2, Sentence 1:

ZeniMax may patch, update, or modify a Service at any time with or without notice to You.

You installed the game.
You accepted the TOS/EULA.
You can't cry foul and play the "paying customer" card when things don't go your way.

No indeed, but when the EU and NA servers have been maintained at different times for two years with the EU server having downtime in the middle of the night in Europe and then it's suddenly changed so both servers are maintained at the same time with the EU server having downtime in the day then you are perfectly entitled to complain about it and ask for the original arrangements to be reinstated. That's a perfectly reasonably request especially as there are no apparent performance or other benefits to the new arrangements.

Actually there's a post in the German section of the forums where @ZOS_KaiSchober says simultaneous maintenance will allow us in the future to use only 1 game client to play either NA or EU. Why nobody else from ZOS will say this every time the issue of EU maintenance comes up, I have no idea. ZOS works in mysterious ways...