Maintenance for the week of April 6:
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
We are currently investigating connection issues some players are having on the European megaservers. We will update as new information becomes available.
What is causing this?
NeoXanthus
✭✭✭✭
The last 2 months or so about every 10th login +- I get the message “your computer is not authorized”. I understand this is to protect my account and I truly do appreciate that but prior to 2 months ago I only got that message if I was on my portable computer getting a different IP. Or loading the game on a new computer. The other problem is the messages with the authorized code takes hours to get to me. The third issue is I don’t know of an ESO phone number I can call to get the code. This is all very frustrating. Does anybody know what is triggering these “your computer is not authorized messages?”
0
-
Taleof2Cities✭✭✭✭✭
✭✭✭✭✭The authorized code is almost instantaneous for me to my e-mail (most recently needed an IP address re-check from the game after upgrading to Windows 10).
I suggest you start a CS ticket to get some help ... and see if this thread can get moved by a forum mod to the "General Help" section.
0 -
NeoXanthus✭✭✭✭Taleof2Cities wrote: »The authorized code is almost instantaneous for me to my e-mail (most recently needed an IP address re-check from the game after upgrading to Windows 10).
I suggest you start a CS ticket to get some help ... and see if this thread can get moved by a forum mod to the "General Help" section.
0 -
NeoXanthus✭✭✭✭Taleof2Cities wrote: »The authorized code is almost instantaneous for me to my e-mail (most recently needed an IP address re-check from the game after upgrading to Windows 10).
I suggest you start a CS ticket to get some help ... and see if this thread can get moved by a forum mod to the "General Help" section.
The authorization code use to be instantaneous about a year ago, but recently it takes 3 to 4 hours. (I have talked to the ISP and have a friend that works there when looking at the email logs the message is not sent for 3 to 4 hours) As for my IP both my private RFC 1918 address is reserved in my DHCP server and my public NAT-ed ARIN space IP has not changed in 8 years my internet provider issues static IP blocks if you pay for it.
0