To answer the OP, yes that is a real answer, and my money is on Chet being a real person.

In Helpdesk terms, that is called a Macro. You would just call it a template. What chet is doing, in 99% of the Support Tickets he is answering, is choosing a pre-made answer, made specifically to fit certain purposes.This saves time for Chet.

In this case, he is politely saying "go away", which in my many years of managing Helpdesks, have not seen the like of. But on the other hand, i have never managed a helpdesk that is receiving so much bullocks, as ZOS helpdesk is surely facing.

The just said on ESO Live that they are working on issues, but it will take at least 2 week or more in implement an incremental patch.....

raasdal wrote: »

To answer the OP, yes that is a real answer, and my money is on Chet being a real person.

In Helpdesk terms, that is called a Macro. You would just call it a template. What chet is doing, in 99% of the Support Tickets he is answering, is choosing a pre-made answer, made specifically to fit certain purposes.This saves time for Chet.

In this case, he is politely saying "go away", which in my many years of managing Helpdesks, have not seen the like of. But on the other hand, i have never managed a helpdesk that is receiving so much bullocks, as ZOS helpdesk is surely facing.

What ZOS should have done is kindly state that they are closing their Support Ticket system until they can address the overwhelming amount of tickets that were placed in by players. Let players know that it may take a week or two until things get caught back up to snuff and their ticket can get an actual reply from CS on the issue as well.

Then, re-open the ticket system when things calm down, posting a workaround for PC users that have Nvidia drivers in the meantime that they could use.

To me, a response that pretty much just says "Go away." like the one Chet sent is something that tells me "I just come to do my job for money and don't care about you as a paying customer, and I won't take time out of my day to deal with your issue because your issue can't possibly be thaaaaat bad."

So, that makes me instantly think: "Oh, really? My issue isn't one that matters to you guys? So it's perfectly normal for an i7 clocked at 3.6 GHz with an Nvidia GeForce GTX 970 and 16 GBs of RAM to be running at 5-15 FPS after 30 mins to 2 hours of playing the game, the music/sound effects completely going silent when that happens, as well as constant crashes to desktop and the login screen? Oh...and it's perfectly normal that a LOT of other PC players are experiencing the same issues with Nvidia drivers, in general, as well?"

^ That's the issue I have with the response here as pictured from Chet. Beautiful.

So, it raises that question again: Why have we not received any sort of workaround for people using Nvidia drivers by ZOS yet? What does ZOS Customer Support suddenly not care about responding to us for our issues we've been experiencing? Do we really not matter that much to them, even as paying customers and subscribers?

*sighs*

I had virtually the same issue but got a completely different response:

"Greetings,
Thank you for getting back to us, however we have no further troubleshooting to offer for your issue. Below are some of the most common solutions for most in game issues.
For issues such as missing NPCs or quests not advancing correctly can be resolved by logging out for five minutes then logging back in. This will load you into a new game instance and refresh your surroundings. Please make sure you’ve attempted that first!
I recommend checking out our new Player's Guide for gameplay mechanics such as how certain items or character abilities work:http://forums.elderscrollsonline.com/en/discussion/60795/the-elder-scrolls-online-new-player-guide
There are also many wonderful unofficial community wikis which have a lot of helpful information about the game:
http://www.uesp.net/wiki/Main_Page
http://elderscrolls.wikia.com/wiki/The_Elder_Scrolls_Wiki
http://elderscrollsonline.wiki.fextralife.com/
Please also be sure to visit our help portal where you can search for common issues and subscribe to individual articles for any updates about that information: https://help.elderscrollsonline.com.
Best Regards,
The Elder Scrolls Online Team"

This was to the question of:

"have eso plus, crafting items stopped going into bags, haven't received crowns for two months"

With the added additional info:

I have been paying for ESO since it was released, and continued paying when it switched to buy to play and ESO+ model. I have had ESO plus this entire time, I noticed I hadn't received any crowns last month but was unconcerned as I did not actively use them for anything. When the Dark Brotherhood DLC dropped all my crafting materials were moved into the new "crafting bag" on June 19th, 2016 I received an email stating confirmation of my ESO+ renewal. Coincidentally the same day my crafting bag ceased working and now it says that I do not have an active ESO+ membership. I restarted my system, I cleared the local saved memory I even waited 2 days, now it still says I'm not an ESO+ member. I would like for you to provide me with the goods and services I paid for or return my money to me. Attached is the documentation showing that the subscription fee's were taken from my bank account.

I wrote a scathing post about it which got removed and I was contacted by an admin saying the re-opened my ticket. Here is the initial discussion I wrote when I first encountered the issue:

https://forums.elderscrollsonline.com/en/discussion/273614/paid-for-eso-not-getting-to-access-content-xbox-one#latestifferent response.

Didn't you get a thread locked the other day? I asked you what the problem was that chet couldn't help you out with... So what's the problem?

They just keep getting my tickets, marking them as 'solved' without responding at all, and then sending me a survey about customer support.

6 times in a row.

clayandaudrey_ESO wrote: »

Zoner wrote: »

They just keep getting my tickets, marking them as 'solved' without responding at all, and then sending me a survey about customer support.

6 times in a row.

Well what are you waiting for? Chet is anxiously waiting for your survey as I am sure their bonus is tied to how well his surveys come out. Help a brother out.

Only if Chet gets promoted, with his own office, and also gets a spit polish while the boss explains to him that he'll now be training the other employees

@ZOS_JessicaFolsom how does Chet still have a job?