This happened to me over the weekend. Do a chat session with Microsoft Support and explain your issue, they will resolve your issue. See the post below on starting a chat session .....oiramzamub17_ESO wrote: »What is wrong with the ESO plus? I dont have access to the dlcs 5 days ago, and my suscripcion renovation was 3 days ago, microsoft alredy charge it. I already contact support but they said and cuote "we have no further troubleshooting to offer for your issue" and must find help.Im still without the access to dlc and no crowns either.