I'm just guessing but, Imperial City was released in August that year, Orsinium was announced in Oct, then Thieves Guild in March of 2016, and Dark Brotherhood just recently so i think they were a little busy with non-cosmetic gameplay. My guess is that they would concentrate more on the big stuff then worry about quality of life after. In ESO live today they were also talking about racial revisions and how race change was required before they make the changes. So that's probably why they made time to do it now.
Priorities.
I'm just guessing but, Imperial City was released in August that year, Orsinium was announced in Oct, then Thieves Guild in March of 2016, and Dark Brotherhood just recently so i think they were a little busy with non-cosmetic gameplay. My guess is that they would concentrate more on the big stuff then worry about quality of life after. In ESO live today they were also talking about racial revisions and how race change was required before they make the changes. So that's probably why they made time to do it now.Priorities.
Maybe they shouldn't have told us 14 months ago that it was being worked on.
Looking at what they showed in ESO Live it's just returning us to character creation and locking out a few options. My thread about this was posted 14 months ago.... (https://forums.elderscrollsonline.com/en/discussion/165626/the-barber-shop-is-being-worked-on-community-input-goes-here/p1).
If they were adding barbershops across Tamriel and adding new NPCs and whatnot, I'd totally understand it taking well over a year to add to the game. What we saw in ESO Live seems to be character creation with a new backdrop.
Why did that take 14 months?