Support is non existent. We all just have to get by

Has something happened? This is not the first thread on this topic that has popped up today...

UPDATE: i restarted the Launcher once more and got an Error 210!!
It's something different wohoooo - maybe a fix?

PM @ZOS_DaryaK pretty good at replying compare to the others.

Domardal wrote: »

@psychotic13
Thanks! I messaged him!
also sent the support a report now - even tough they haven't come back to an already opened ticket in 5 h now.

Not sure how often they're online to be honest, but DaryaK normally gets back to you within in the day, good luck.

I think I've had one "helpful" response from Support, and that was ironically from an issue I was aiming to make them aware of and requested no reply on their part.

Any time I actually document something, provide examples with ways to replicate the issue, and reach out to them for help all I get is some "copy / paste" response that helps in no way.

I'd rather you not reply if all you're going to is do be a documentation parrot.

Don't forget the all-powerful "/reloadui".

Customer support reply templates:

1. Restart console
2. Restart router
3. Reinstall game
4. Deny, deny, deny
5. We appreciate your feedback and thank you for your patience *snaps to image of ESO players waiting for shite to be fixed as Skeltons*

They're all useless but we wouldn't need them if things were tested properly before release.

and Camelot has EOSs former lead PVP designer who left for some reason ... maybe they're as bad to their employees as to users....

Unfortunately for you and the rest of us, you're going to get automated responses unless you pester them about it. Despite the fact that we are all customers and deserve their attention, they do not have the capacity to attend to our every little need. So, when you get an automated response, simply click "reply" and say something to the effect of "Please respond" or "Please have a real person contact me."

As someone who has spent considerably more time than the vast majority of the ESO community base with support, I assure you that 90% of the answers you receive will not be helpful. They will be generic, copy+paste responses from a standardized script. If you want to make any headway, you have to convince them that you tried what they suggested. Only then will you be escalated to someone who will tell you to wait for the next DLC.

@EthernalEther
no I didnt check that .. but doesnt matter now for me anyway.... >.<

I sent in a ticket as some of my telvar vanished. I had ~38k in bank, withdrew 30k to open my telvar sacks, i had maybe 2-3 saved up, first time opening, i thought having more telvar better modifier.

So i opened them. Then deposited all telvar back in my bank and had 32k. So where did the 38k+2k ish i opened go to?. I opened a ticket asking and was told by Zeni support (This is a direct quote from Joshua R)

_____________________________________________________________________________________________________

''You made a withdrawal from your bank for a grand total of 30,000 Tel Var Stones which made for a total of 30100 on your character. About a minute or so later, you made a deposit from your character with a worth of 30230 Tel Var Stones. After this, activity ceased until much later in the day.''

---

Seems legit. I withdrew 30k as i said. Opened my telvar sacks and out of 2-3 i got 130 telvar?. Doesn't add up. I dont know anywhere where you can get 130 telvar standing beside the bank, number doesnt even fit.

So basically, in there eyes nothing went wrong.
So i asked, before withdrawing my 30k telvar, how much do you record my account having??.

Another direct quote from Joshua R:
________________________________________________________________________________________________________________

''You're most welcome, and ah, great question! So, in this case, I am not able to confirm your bank totals during a specific date/time, as certain information cannot be released from the account.''

________________________________________________________________________________________________________________


Firstly. Your withholding my bank totals on a support problem, that i pay a subscription for this game. Interesting concept. Thought i was contacting you for assistance for a problem, not some random inquiry.

Secondly. You dismiss my problem without addressing it saying its all ok.


Can anyone explain how opening multiple scamp sacks would yield 130 telvar?. Does any sack give that amount? Cause i was standing by bank doing this.



Ultimately i would rate the service i got at 1/10. Even for Joshua representing a company to address me as - ah, great question doesn't come across as professional. Its not a great question. Its a simple question to try and figure out how my Telvar got bugged out. Simply another reason to chalk up cancelling my sub, funding that treatment is shame on me.