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Is this a real ZOS customer support response???
Jailbirdy
✭✭✭✭✭
Is the letter below a real customer support response?
Disclaimer: The statements and information from this account are for entertainment & informational purposes only. Any interpretation, implied or otherwise does not constitute negligence on any part of this forum posting.
16
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Vidahr✭✭✭It's most likely because they know it's messed up right now and are already trying to, frantically, find a fix for it.
I can't believe they're being so silent about the issues with console right now. I thought there'd, at least, be some sort of effort to communicate that they're working on it.9 -
newtinmpls✭✭✭✭✭
✭✭✭✭Err anyone else heard from "Chet"?Tenesi Faryon of Telvanni - Dunmer Sorceress who deliberately sought sacrifice into Cold Harbor to rescue her beloved.
Hisa Ni Caemaire - Altmer Sorceress, member of the Order Draconis and Adept of the House of Dibella.
Broken Branch Toothmaul - goblin (for my goblin characters, I use either orsimer or bosmer templates) Templar, member of the Order Draconis and persistently unskilled pickpocket
Mol gro Durga - Orsimer Socerer/Battlemage who died the first time when the Nibenay Valley chapterhouse of the Order Draconis was destroyed, then went back to Cold Harbor to rescue his second/partner who was still captive. He overestimated his resistance to the hopelessness of Oblivion, about to give up, and looked up to see the golden glow of atherius surrounding a beautiful young woman who extended her hand to him and said "I can help you". He carried Fianna Kingsley out of Cold Harbor on his shoulder. He carried Alvard Stower under one arm. He also irritated the Prophet who had intended the portal for only Mol and Lyris.***Order Draconis - well c'mon there has to be some explanation for all those dragon tattoos.
House of Dibella - If you have ever seen or read "Memoirs of a Geisha" that's just the beginning...
Nibenay Valley Chapterhouse - Where now stands only desolate ground and a dolmen there once was a thriving community supporting one of the major chapterhouses of the Order Draconis0 -
Ep1kMalware✭✭✭✭✭
✭It's most likely because they know it's messed up right now and are already trying to, frantically, find a fix for it.
I can't believe they're being so silent about the issues with console right now. I thought there'd, at least, be some sort of effort to communicate that they're working on it.
they do communicate, they just have this bad habbit of not stickying their feedback so 99% of users never see it.2 -
AJ_1988✭✭✭That's more than what I get. They tell me to try playing with the Internet disconnected lol. So yes it's most likely real.3
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MornaBaine✭✭✭✭✭
✭✭✭✭✭I foolishly lost my Game Registration Code for my alt account and need to recover it... not only have they NOT returned my call they've not answered my ticket I sent in either after responding with the generic email that never answers your question but tells you they'll consider your problem resolved if they don't hear back from you. Yes, I replied early yesterday and again this morning. Still nothing.PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!1 -
timidobserver✭✭✭✭✭
✭✭✭✭newtinmpls wrote: »Err anyone else heard from "Chet"?
Yes, I don't think Chet is a real person. He's probably just what they call the cheap autoresponse system they purchased. I've gotten some pretty terrible responses from him.Edited by timidobserver on June 23, 2016 11:23PMV16 Uriel Stormblessed EP Magicka Templar(main)
V16 Derelict Vagabond EP Stamina DK
V16 Redacted Ep Stam Sorc
V16 Insolent EP Magicka Sorc(retired)
V16 Jed I Nyte EP Stamina NB(retired)6 -
MasterSpatula✭✭✭✭✭
✭✭✭✭✭I got one today with precisely the same words."A probable impossibility is preferable to an improbable possibility." - Aristotle2 -
MuddledMuppet✭✭✭✭Chet is on a permenant ban for using cheat engine to bulk deal with emails.
He'll be back next week.28 -
dennissomb16_ESO✭✭✭✭✭I also got the exact same response to my technical support ticket with issue to being kicked to login screen randomly while playing. Here is the response
We apologize that we have taken so long to get back to you in regards to your technical issue. Due to high ticket volumes, we will be unable to assist you further with this ticket. We understand this may be frustrating, and we are disappointed that we are unable to deliver a Customer Service experience that is up to our desired standards.
I don't believe I have ever seen a company supplying a service simply go "sorry we are to busy get lost" essentially8 -
Tryxus✭✭✭✭✭
✭✭✭✭✭Telling you they can't help you...
Honesty...
Such a rare virtue...
Anyone else expect him to get a visit from the Dark Brotherhood?
Hail Sithis"Stand strong, stay true and shelter all."
Tryxus - Guardian of the Green - Warden - PC/EU10 -
MuddledMuppet✭✭✭✭Chet is now taking calls for the Samaritans:
Caller: 'Hi,I can't take any more, I'm standing on a cliff-edge wanting to end it all...'
Chet: 'Oh, go take a running jump'.1 -
Darkestnght✭✭✭✭What a lame response. If they are to busy they need to hire more people to deal with this!Xbox NA - CP1300+
Xbox EU - CP400+7 -
BenLocoDete✭✭✭It's most likely because they know it's messed up right now and are already trying to, frantically, find a fix for it.
I can't believe they're being so silent about the issues with console right now. I thought there'd, at least, be some sort of effort to communicate that they're working on it.
Sincerely I don't believe they know that "communicating" means much more than "advertising their products".[slit]Throat[/slit]5 -
BlackguardBob✭✭✭I recently submitted a ticket highlighting a problem with my crafting bag not showing up.
After two days the problem righted itself. The next day I got an email from customer support replying to me to tell me to re-boot my XB1 to resolve this problem.
Then they sent me a survey to ask me about my experience. In the comments field of this survey I wrote that it would have been better had I been given the solution in writing while the problem existed (so I could do something about it) rather than after the problem had been fixed.
They do things right but they have a lopsided way of going about it. This has been going on since beta pre-launch days.4 -
AJ_1988✭✭✭BlackguardBob wrote: »I recently submitted a ticket highlighting a problem with my crafting bag not showing up.
After two days the problem righted itself. The next day I got an email from customer support replying to me to tell me to re-boot my XB1 to resolve this problem.
Then they sent me a survey to ask me about my experience. In the comments field of this survey I wrote that it would have been better had I been given the solution in writing while the problem existed (so I could do something about it) rather than after the problem had been fixed.
They do things right but they have a lopsided way of going about it. This has been going on since beta pre-launch days.
I got a survey thing 2 weeks later for something that didn't even get the initial generic response lol2 -
ButtersEP✭✭✭I sent a ticket out about 3 days ago and haven't heard anything back, different topic though.2 -
Jailbirdy✭✭✭✭✭I sent a ticket out about 3 days ago and haven't heard anything back, different topic though.
I think they are just unable to fix things at all.
...and all they are talking about is releasing new content in two monthsDisclaimer: The statements and information from this account are for entertainment & informational purposes only. Any interpretation, implied or otherwise does not constitute negligence on any part of this forum posting.2 -
Yinmaigao✭✭✭✭✭
✭This is an excerpt from my favorite "customer support" email.
Thank you for taking the time to get in contact with us, though I am sorry that it is due to [INSERT ISSUE]. I can understand how concerning this must be and appreciate you being so patient while we responded.
Sucks when you forget to edit your copy and paste template...18 -
MaxwellC✭✭✭✭✭
✭✭@Jailbirdy
Yup I got that too when my ESO+ had the same exact issue; I filed a report Saturday since I needed it for maelstrom the following day but unfortunately I was unable to do it. Support finally got back to me yesterday and told me they can't do anything and won't give me a weapon as compensation which imo is unfair.
I spoke to Microsoft and seeing as Microsoft for Xbox has REAL customer service they extended my ESO+ (Free of Charge) but they took me through some steps and stated that the problem is on ESOs end because they have the proof of purchase/activation showing on their systems.Edited by MaxwellC on June 24, 2016 1:30AM不動の Steadfast - Unwavering
XBL Gamer Tag - Maxwell
XB1 Maxwell Crystal - NA DC CP 800+ Redguard Stamina DK
XB1 Max Crystal - NA DC CP 800+ Brenton Magicka DK
PC Maxwell-Crystal - NA DC - CP 200+ Brenton Magicka DK 「Retired」Band Camp statements: To state "But this one time I saw X doing X... so that justifies X" Refers to the Band camp statement.
Coined by Maxwell1 -
Lumenn✭✭✭✭✭
✭MaxwellCrystal wrote: »@Jailbirdy
Yup I got that too when my ESO+ had the same exact issue; I filed a report Saturday since I needed it for maelstrom the following day but unfortunately I was unable to do it. Support finally got back to me yesterday and told me they can't do anything and won't give me a weapon as compensation which imo is unfair.
I spoke to Microsoft and seeing as Microsoft for Xbox has REAL customer service they extended my ESO+ (Free of Charge) but they took me through some steps and stated that the problem is on ESOs end because they have the proof of purchase/activation showing on their systems.
This! I've only been in the game a little over a month. I subbed when I got it and in one month my eso plus has dropped 3 times. A restart/ticket(dont know which one worked) fixed them but what's the deal on that? Xbox was showing eso plus under subscriptions...2 -
Korozenn✭✭✭✭Is the letter below a real customer support response?
HAHAHA! Chet was the same person that sent me this too. It's a bulk response. No wonder my name wasn't even in the response.
Good to know that it's the same person that sent all of these emails out too. Sounds like someone that shouldn't honestly be working in CS over at ZOS if this is the thing they have the gall to send to paying customers who simply want to play the game.
It's a good thing he didn't send out a survey or I would have lambasted the generic response I got from him there, to be quite honest. It takes a lot to work me up, but this is the threshold for me with this game's horrendous Customer Service department now. After two years of dealing with this mixed bag of CS and the few agents that I've had that actually cared and helped me, I just decline to use their email submission form altogether. I'm not going through their Customer Support any longer.
Either it is someone not doing his job right at ZOS or a fake alias ZOS' CS department created to send a generic response to people that can pretty much be summarized as "Got a problem? Deal with it."
Can we please not get shafted like this? It's the reason I left the game before, and it'll be the reason I leave again if our issues aren't dealt with appropriately when we go through Customer Service.Edited by Korozenn on June 24, 2016 2:13AM4 -
Xvorg✭✭✭✭✭
✭✭Error 301 and error 200 since some hours ago
I should contact CS... but I'm too afraid to do it. What if I get an answer?Sarcasm is something too serious to be taken lightly
I was born with the wrong sign
In the wrong house
With the wrong ascendancy
I took the wrong road
That led to the wrong tendencies
I was in the wrong place at the wrong time
For the wrong reason and the wrong rhyme
On the wrong day of the wrong week
Used the wrong method with the wrong technique3 -
A lot of these are funny. Especially the one above where he didn't even edit the template...
This is why I don't buy a membership to a game that I can pay for once and then continue to play with ease.Main Char: Daggerfall Covenant/ Female/ Khajiit / NA server.6 -
Thornen✭✭✭✭✭Zos probably buy their Customer support from the same botfarm they paid to make 7 million accounts.
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