I 100% agree! I have sent in several tickets only to be given a laundry list of things to do that have 0 to do with the issue. I have programmed in every port they gave me. I have done every step up to including reinstall... nothing!
I also get no sense of importance on fixing the issue. I even sent in my console ID so they can pull crash logs. However they are amazing at pretending this is not an issue

Before your report the internet outage that you're experiencing

we're gonna need you to powercycle your modem

holosoul wrote: »

you'd be surprised how often the copy paste stuff actually fixes the issues of the ignorant (not meant as an offensive term)
I don't think they're trying to pretend there aren't issues, they simply want to factor out common stuff that causes problems before they take more detailed account of your specific problem

as a customer, it can be infuriating when you know it isn't because the router needs to be power cycled or you already reset your whole network before calling, but that's the deal

I get that... I really do. Why close the ticket? I reported every step of the way that it was not working. I was told my ticket was being escalated then "Solved" that is how you lose customers. If I left this many unhappy customers sitting in limbo I would be unemployed.

holosoul wrote: »

you'd be surprised how often the copy paste stuff actually fixes the issues of the ignorant (not meant as an offensive term)
I don't think they're trying to pretend there aren't issues, they simply want to factor out common stuff that causes problems before they take more detailed account of your specific problem

as a customer, it can be infuriating when you know it isn't because the router needs to be power cycled or you already reset your whole network before calling, but that's the deal

As I already stated I tried to do these bizarre suggestion that zenimax provides. There is still an issue though, as there are many other discussions on the topic, but I am still not aware of anything being done about this issue. No one is claiming that they are pretending to ignore the issue, but there are many problems that occur when they release a new w dlc. Orsinium itself still has its problems. Why aren't these issues resovled before releasing a dlc? I read about the 16gb patch they released, but it seems to to just tackle minor issues and improvments no one asked for. Especially when there is a large battle in cyrodiil, the game crashes. No other game experiences this type of problems aside from the rare dissconnections.