Ok, I finally submitted a ticket today and received this as a response.

Thank you for contacting us, Some players may experience an issue when using the Looking for Group function in which they never succeed in finding a group. This can occur when players either do not have a role selected when they begin the search or they start a search with one role but then attempt to change to another before the search ends. Players can bypass this issue by selecting their desired role before they begin a Looking for Group search and not switching to another role before the search completes.

Thanks again,
The Elder Scrolls Online Team

I don't know about you all but I NEVER do this and I sure nobody else has either. Sounds like BS to me....I encourage everyone to submit a ticket so they can get a non response as well....