They shut down ESO's support telephone number

OneWhomWaits · June 2016

So since Zenimax down ESO's support telephone number, how long is it taking them to actually fix account problems? I have had no luck in the past whatsoever with the tickets on this website.

My last 5 tickets were all closed marked resolved and they never even worked them once.

Am I going to be out of the game a day, 10 days? Anyone have an experience where you actually got customer support on a game issue?

Any other way to reach customer/technical support?

RAGUNAnoOne · June 2016

Reply to the ticket telling them to READ the issue especially if they send an unrelated reply.

And I have had good luck with getting support on both game and forum issues.

ZOS_DaryaK · June 2016

@OneWhomWaits, it appears you've been able to log in since you posted here, is that correct? If not, please PM me with your ESO user ID and PSN ID so we can investigate this further.

Rittings · June 2016

Did they shut down their telephone customer service? If so... that's pretty sad. I spoke to them on the phone and have to say, easily best customer service experience I've had in a LONG time. Admittedly, their ticket responses could be a lot better - and I complain a lot, but usually they have an awesome grasp on how to treat their loyal customers

Defilted · June 2016

As someone who works for a large company who supports all kinds of software. I give this advice to you.

If you open a ticket with any help-desk. Email the person (who is assigned the ticket) or whatever the contact email address is everyday and ask for a status update (once a day). This will keep your ticket fresh in the mind of the analyst who I am sure has a large list of calls to fix, balance and prioritize.

I use this advice when I open ticket with ESO and I get them resolved within 1 to 3 days every time.

Good luck in the future.

HisShadowX · June 2016

Defilted wrote: »

As someone who works for a large company who supports all kinds of software. I give this advice to you.

If you open a ticket with any help-desk. Email the person (who is assigned the ticket) or whatever the contact email address is everyday and ask for a status update (once a day). This will keep your ticket fresh in the mind of the analyst who I am sure has a large list of calls to fix, balance and prioritize.

I use this advice when I open ticket with ESO and I get them resolved within 1 to 3 days every time.

Good luck in the future.

How does it feel to get older as a gamer and remember your parents talk to other workers telling them, "As a manager I would do this!" and in our own way we do the same thing. Sorry your post just gave me a flash back of good times.